Reviews for Advantage in El Paso
- All reviews 100%
Based on 40 reviews
Jun 6 2017
Cons: They have a 150 mile cap per day with their rentals and charge $0.55 per mile after that or pay $40 a day for unlimited miles. So my 3 day rental would of been $300-400 instead of the $60 I was quoted. Will never use again
May 9 2017
Pros: Easy to pick up and drop off. Nice vehicle. Great customer service.
Apr 11 2017
Pros: Ease of rental Value
Mar 29 2017
Cons: I was quoted a different price than what I paid!
Mar 14 2017
Pros: Friendly staff
Cons: Beat up, crappy car
Mar 1 2017
Pros: The man working at the Advantage counter was very honest and upfront.
Cons: I'm sure their rentals are fine. My problem is more with reserving online. Kayak transferred us to priceline which neglected to tell us that for local renters the Advantage cars were very expensive to rent and had limited mileage on them. We ended up having to rent another car on the spot and it was $100 more than we would have paid had I simply reserved it online. This is the second time reserving hrough priceline makes things worse.
Feb 2 2017
To slow to get car
Pros: Return excellent
Cons: Too slow to get car at desk. Worn out car. Not crisp clean smudgy windows. Clock not set
Oct 3 2016
Pros: Cancelled and went with Enterprise right next door.
Cons: Management and staff rude/unprofessional.
Sep 19 2016
Pros: Great price, clean car, drop off was great, no problems.
Cons: When we arrived in ELP for a wedding I was asked by relatives to pick up a couple of people that arrived at the airport at about the same time I did. They need a ride so I agreed, I went to get the car and I told them that we would be five total, four adults and seven year old child. I was then told by the agent that we needed to upgrade to a full size car since the mid-size car we had would not accommodate five. I said ok but after thinking about it I asked him, "are you saying the car does not have five seat belts" and he said no I would have to upgrade. I know this was a lie since I had never heard of a mid-size car in the US without five seat belts. I told him that I wanted to keep the car I had and leave it at that. Long story short is that when we went to get the car it was a Camry.....and it did in fact have five seat belts....so he lied right to my face twice. They must be under a lot of pressure to up sell but lies are not the way to build loyalty.
Jul 26 2016
Pros: Enjoyed the car alot, it was awesome. Will be back to rent again soon, thanks.
Cons: The only thing I didn't like car wasn't that much cleaned from inside.
Jun 7 2016
Everything was seamless
Pros: Great car, great value, easy pick up/drop off, clean, big, no complaints.
Jun 7 2016
Pros: It was a very easy (without any problems) rental, and very affortable!
May 7 2016
Didn't respect my rental
Cons: They had poor customer service
May 7 2016
Pros: Getting and returning the car was easy, fast, and efficient.
Cons: The Toyota Rav 4 is a good car but the visibility is not as good as the Xterra.
May 2 2016
Pros: Car was clean, tank was filled up. We have a 1-year old and rented a car seat along with the vehicle; everything worked with that. Pickup and drop off were easy. I would go through Advantage again, especially at this price.
Apr 22 2016
Permission in wrong location
Cons: I received a warning due permission was in the back window instead of the license plate holder.
Apr 17 2016
Gate agent raised pricing
Pros: The cars were within walking distance of the terminal.
Cons: Online the insurance for our rental period was about $60 dollars. I declined the coverage think I would use my own. While picking up the car, I changed my mind and went ahead and got the insurance on the rental. The price was about $100 more than the price online. Don't get stiffed at the gate. Secure your insurance online while completing your booking.
Apr 13 2016
Overall a Good experience and the Car was Clean on
Pros: Clean car and easy to access at Elpaso Airport. The staff was helpful. This was my first time using Advantage.
Cons: Lots of scratches and dents on the outside of the car but the staff was helpful on reviewing the car with me.
Apr 8 2016
Cons: Car was very dirty inside
Apr 6 2016
Great Company to work with
Pros: They really helped me out despite multiple changes to my plans requiring extending my rental, then returning early.
Cons: The extra days that I needed to extend came at twice the rate of the original rental rate. I needed the days, so I had to pay it, but the price was certainly steeper than I would've liked!
Jan 23 2016
Pros: Everything was perfect
Dec 31 2015
Pros: Nice clean new car, friendly counter assistance and easy return. If only every car rental experience could be like this one....
Dec 26 2015
Cons: credit check
Dec 23 2015
Customer Service Poor
Pros: Nice clean cars.
Cons: Customer service is poor and they do not follow up or follow thru on reported issues!
Nov 25 2015
Pros: Easy upgrade to midsize from the econo the office travel dept booked me for a reasonable rate.fast pick up even faster drop off. Brand new Camery was perfect with bluetooth, cruise and leather. This was El Paso TX so its not a real busy market.
Cons: Nothing really
Oct 26 2015
Pros: The car was adequate for my needs. The drop-off in the parking lot across from the airport was very quick, convenient, and excellent.
Cons: I had to wait 20 minutes to pick up the keys, even though I was next in line. That is too long a wait.
Oct 20 2015
Wanted a compact but got a Minivan!
Pros: Airport location.
Cons: I drive a Mini Cooper so when I rent cars I want a small car, not a Minivan, but these were the only keys the attendant could match to a car on the lot. Disappointed in this switch.