Reviews for Advantage in El Paso
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Feb 2 2017
To slow to get car
Pros: Return excellent
Cons: Too slow to get car at desk. Worn out car. Not crisp clean smudgy windows. Clock not set
Oct 3 2016
Pros: Cancelled and went with Enterprise right next door.
Cons: Management and staff rude/unprofessional.
Sep 19 2016
Pros: Great price, clean car, drop off was great, no problems.
Cons: When we arrived in ELP for a wedding I was asked by relatives to pick up a couple of people that arrived at the airport at about the same time I did. They need a ride so I agreed, I went to get the car and I told them that we would be five total, four adults and seven year old child. I was then told by the agent that we needed to upgrade to a full size car since the mid-size car we had would not accommodate five. I said ok but after thinking about it I asked him, "are you saying the car does not have five seat belts" and he said no I would have to upgrade. I know this was a lie since I had never heard of a mid-size car in the US without five seat belts. I told him that I wanted to keep the car I had and leave it at that. Long story short is that when we went to get the car it was a Camry.....and it did in fact have five seat belts....so he lied right to my face twice. They must be under a lot of pressure to up sell but lies are not the way to build loyalty.
Jul 26 2016
Pros: Enjoyed the car alot, it was awesome. Will be back to rent again soon, thanks.
Cons: The only thing I didn't like car wasn't that much cleaned from inside.