Guest Reviews
Overall Rating
6.6
Good
Based on 2,682 reviews
Cleanliness
8.1
Comfort
8.3
Pickup/Dropoff
7.7
Value for money
7.5
Payless car rental prices in El Paso
| Compact | $44/day | |
| Intermediate | $5/day | |
| Standard | $5/day | |
| Full-size | $7/day | |
| SUV | $7/day | |
| Minivan | $24/day | |
| Commercial | $41/day | |
| Van | $133/day |
Pros
"Car was great and clean."
(in 207 reviews)
"Good value for the money."
(in 94 reviews)
"Great car for the price."
(in 108 reviews)
Cons
"Long wait over 45 minutes."
(in 86 reviews)
"Reserved Car was not available"
(in 116 reviews)
"The customer service aspect was terrible."
(in 209 reviews)
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
long wait
car available
car was great
car smelled
picked up the car
long line
great car
great price
great value
friendly staff
took about five minutes
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10.0
Pros: Great Customer service
Cons: Nothing
review from
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10.0
Cons: It was a flawless transaction and a fine car
review from
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8.8
Pros: Drop took a little longer for some reason, the drop off rep took us to the little cubicle office for another person to complete the receipt, took a few extra minutes.
Cons: A little quicker drop off. Everything else was very good. Car was great.
review from
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2.0
Cons: They were not open late, thus I was left without a vehicle. This forced me to cancel with Payless and instead go with another rental company.
review from
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8.8
Great car, ok price.
Pros: Price quote was complete with taxes and fees, so I knew what we were in for. Staff was professinal.
Cons: Took a while to get the car ready for us.
review from
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6.0
Didn’t have my car
Pros: They had a bigger SUV
Cons: I got a much bigger SUV than I wanted and it was horrible on gas. they didn’t have what I wanted so I had to pay more in fuel for their mistake.
review from
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10.0
Great rental car experien e
Pros: Easy pick up and drop off. Had to upgrade and did not cost a fortune. What I was quoted was what I paid.
Cons: N/A
review from
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2.0
No vehicles available
Cons: Payless accepted my booking on kayak and the were out of vehicles. Ended up having to walk around from car rental to car rental in airport looking for a vehicle.
review from
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5.2
Cons: I was very disappointed with my experience. When I picked up the car I was told I could extend my rental and there would only be a $10 charge. When I called to extend the jerk that I spoke to told me I would be charged anther $294. When I asked him why was it so high he told because that's the charge. When I asked to speak to a supervisor he acted like he couldn't hear me. Ultimately I had to hang up. I called back and spoke to anther person and he told me it would be a total of 198.00(original rental charge included) sounded more reasonable but still pretty high for 3 additional days. Just not a great experience when the staff is not on the same page! Won't use them again
review from
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2.0
No Cars Available upon arrival
Pros: nothing
Cons: No cars available when I arrived. Very disappointing. I had to rent from a different company and it was more expensive. Now I am not sure if my company will even re-imburse me.
review from
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10.0
The service was great
Pros: The lady at the counter was very nice and helpful. Great customer service
review from
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4.0
Cons: That it is a shared counter with Avis and they refused to wait on you until after all the avis customers had been helped including those who go there after you. So I was the only person in line for payless and had to wait over 15 minutes for my rental. Also every time I turned my car on I was faced with a foul smell.
review from
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10.0
Pros: Great Customer service
Cons: Nothing
review from
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10.0
Cons: It was a flawless transaction and a fine car
review from
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8.8
Pros: Drop took a little longer for some reason, the drop off rep took us to the little cubicle office for another person to complete the receipt, took a few extra minutes.
Cons: A little quicker drop off. Everything else was very good. Car was great.
review from
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8.8
Great car, ok price.
Pros: Price quote was complete with taxes and fees, so I knew what we were in for. Staff was professinal.
Cons: Took a while to get the car ready for us.
review from
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10.0
Great rental car experien e
Pros: Easy pick up and drop off. Had to upgrade and did not cost a fortune. What I was quoted was what I paid.
Cons: N/A
review from
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10.0
The service was great
Pros: The lady at the counter was very nice and helpful. Great customer service
review from
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2.0
Cons: They were not open late, thus I was left without a vehicle. This forced me to cancel with Payless and instead go with another rental company.
review from
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6.0
Didn’t have my car
Pros: They had a bigger SUV
Cons: I got a much bigger SUV than I wanted and it was horrible on gas. they didn’t have what I wanted so I had to pay more in fuel for their mistake.
review from
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2.0
No vehicles available
Cons: Payless accepted my booking on kayak and the were out of vehicles. Ended up having to walk around from car rental to car rental in airport looking for a vehicle.
review from
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5.2
Cons: I was very disappointed with my experience. When I picked up the car I was told I could extend my rental and there would only be a $10 charge. When I called to extend the jerk that I spoke to told me I would be charged anther $294. When I asked him why was it so high he told because that's the charge. When I asked to speak to a supervisor he acted like he couldn't hear me. Ultimately I had to hang up. I called back and spoke to anther person and he told me it would be a total of 198.00(original rental charge included) sounded more reasonable but still pretty high for 3 additional days. Just not a great experience when the staff is not on the same page! Won't use them again
review from
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2.0
No Cars Available upon arrival
Pros: nothing
Cons: No cars available when I arrived. Very disappointing. I had to rent from a different company and it was more expensive. Now I am not sure if my company will even re-imburse me.
review from
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4.0
Cons: That it is a shared counter with Avis and they refused to wait on you until after all the avis customers had been helped including those who go there after you. So I was the only person in line for payless and had to wait over 15 minutes for my rental. Also every time I turned my car on I was faced with a foul smell.
review from
Other suppliers in El Paso scored
Where can I find Payless car rentals in El Paso?
6505 Convair Road, Ste 400, Payless car rentals
Address
6505 Convair Road, Ste 400Phone
+1 915 779 2052Top Tips For Renting a Car from Payless in El Paso
- 25% of our users found rental cars from Payless in El Paso for $34 or less
- Compact rental cars from Payless in El Paso are around 40% cheaper than other car types, on average
FAQs About Renting a Car From Payless in El Paso
How much does it cost to rent a car from Payless in El Paso?
On average a rental car from Payless in El Paso costs $47 per day.
What is the most popular rental car from Payless in El Paso?
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Payless in El Paso.
How many car rental locations does Payless have in El Paso?
Payless has 1 rental location in El Paso. Take a look at our Payless rental location map to find the best rental cars near you.
Does Payless have a car rental location at the airport: El Paso Airport (ELP)?
Yes
Does Payless offer shuttle or airport pick-up services from El Paso Airport (ELP)?
Yes