Book Airport Van car rentals at Ontario Airport

Ontario, CA - Ontario
May 25 — Jun 1
Same drop-off
Ontario, CA - Ontario
Wed 5/25
Noon
Wed 6/1
Noon

Pros

"The rental was very reasonable"(in 93 reviews)
"The was good."(in 93 reviews)
" was helpful and friendly."(in 95 reviews)

Cons

" will never use AVR"(in 28 reviews)
"What a ."(in 28 reviews)
"The overall was a bit frustrating."(in 28 reviews)

Reviews

Overall Rating7.2 GoodBased on 29 reviews
Cleanliness
7.0
Comfort
7.3
Overall
7.3
Pick-up/Drop-off
7.1
Value for money
7.5

Recent reviews

Traveler rating
14
2
2
7
0
Find reviews that mention:
7.6
Pros:The rental price was very reasonable.Cons:Through KAYAK I was quoted "Unlimited Miles," however when I arrived to pick up the van, I was told that there was a 375 mi/day limit and that I would be charged $.45 for every additional mile. Apparently, there is a discrepancy between what KAYAK quotes and what AVR quotes - and the customer is responsible for uncovering that discrepancy. The address that I was given by KAYAK to pick-up the vehicle was incorrect... closed due to COVID-19. Luckily, there was someone at that closed location who was able to direct me to the proper address (which was only 2 miles away). The van was clean... sort of. There was a noticeable amount of sand in the carpets from the previous users who, most likely, went to the beach. In light of COVID-19, I was told that all the surfaces were sprayed with Lysol.Reviewed Jul 20 2020
review fromkayak
2.8
Cons:The first van I picked up failed to start after I brought home and packed the van with my luggage. It took me about 30 minutes to reach someone to report the issue. I had to drive back to the location and exchanged out for another van. The overall experience was a bit frustrating.Reviewed Jun 30 2020
review fromkayak
2.0
Pros:Horrible experience will never use AVR.Cons:For starters, I made a reservation and the office was never open. I waited 2 hours and called the number and no one ever answered or anything. Not even an apology or anything. I had to go to another agency and had to pay more because it was a same day reservation. So upset. Never using Kayak again either.Reviewed Jun 23 2020
review fromkayak
2.0
Pros:When we went to pick up our van, no one was on property. My husband called the number provided. When a lady answered she stated they had no vans available and all reservations had been cancelled. She stated everyone was contacted the day before. I can assure you NOONE from any company contacted us to cancel our reservation. This was for our daughters ‘drive thru’ graduation so we could take our family to see her graduate. This company ruined that experience for her and our family. We spent the entire morning scrambling to find another van, ending up spending 400x the money. Our attorney is contacting this company. What a horrible experience. I would NEVER recommend such an unscrupulous business!Cons:The business should have honored their reservations. The corporate office should answer their phones and emails. I’ve yet to receive a response from their corporate office as to an explanation. Do Not Trust this rental company. We were not the only customer standing there.Reviewed Jun 22 2020
review fromkayak
2.0
Pros:Absolutely nothing.Cons:This place was shuttered and in the ghetto and did not answer our many calls previous to and during our pick-up time. It is literally a shell of a rental company and a scam. We were left high and dry on a van rental for a family vacation and had to scramble to figure something else out for ourselves after we spent much time driving out to them and trying to get them to respond. Disappointed and angry!Reviewed Jun 19 2020
review fromkayak
10.0
Pros:Super easy super friendly great galCons:The cost Of the car insurance was very high regret getting it otherwise I was very happy and will use your company again in the futureReviewed Jun 7 2020
review fromkayak
3.6
Pros:Wasn’t given instructions in after hours drop off.Cons:Could not get a hold of the location by phone. Out of 16 tries, they answered once.Reviewed Jun 7 2020
review fromkayak
4.4
Pros:The price was goodCons:The staff was not available upon pickup or drop off. The van was old and not clean.Reviewed May 27 2020
review fromkayak
2.0
Cons:Should make booking ability unavailable or write on Yelp “Temporarily Closed”. Did not inform customer until the day of the booking that they’re closed. Caused much inconvenience!Reviewed Mar 29 2020
review fromkayak
10.0
Pros:Staff was very helpful. I had a dilemma and I needed to pick up the vehicle earlier than scheduled, Erika was able to make this happen. Upon return, Alicia was very personable and professional. I left my gate card in the rental vehicle and when I returned to pick it up she came curbside to give me the card. I was impressed with her all around customer service. In fact I was very impressed with the two ladies courtesy and professionalism in making this an excellent car rental experience. I will certainly use them again.Reviewed Mar 17 2020
review fromkayak
10.0
Pros:Staff was helpful and friendly. Vans were nice and clean.Cons:No comment.Reviewed Jan 8 2020
review fromkayak
10.0
Pros:Very friendly...Reviewed Apr 2 2019
review fromkayak

Other car rental agencies at Ontario Airport scored

Airport Van car rentals near Ontario Airport

636 E. Holt Blvd, Airport Van car rentals

Address

636 E. Holt Blvd

Phone

909-986-8500
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