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Passenger van |
Commercial |
2 locations in Alameda
Filters
Reviews
4.0 Mediocre
Sep 2017
Cons:
The driver who picked me up was rude and unprofessional. He told me to get off my phone while I was working on my phone so he could make small chat in which he mentioned what he did with his tips and also complained to me about his manager texting him and not looking at the log in the office. Highly inappropriate for a customer to know the inter-workings of a business. And I felt he was pushing for a tip to the point of being rude, so I did not tip as I was offended by him interrupting my work. It was 9:45 am and I was there on business. It was business hours. An industry catering to working professionals should know this. I was so offended. I let the man at the counter know and he gave me a weak apology. The managers were close by and overheard and did not come over to offer an apology either. Worst Enterprise experience I have ever had.10.0 Wonderful
Sep 2017
Pros:
Our first outstanding experience was when we rented the vehicle for our daughters wedding. The Enterprise team on Alameda Ave in Oakland, CA was just as excited for the event as we were! Second terrific experience occurred when I had a mishap with the Enterprise vehicle I rented. I called the 24-hour service line to report the incident. The process was seamless and easy. Definitely will use Enterprise for all car rental needs in the future.10.0 Wonderful
Aug 2017
Pros:
Service was great! They picked us up at the airport and provided a quick service checkout. The vehicle was clean and worked properly. They also called before the end to the trip to make sure everything was going well. I would utilize this location again.Cons:
The only negative were that the wiper blades needed replacement; and the team gave me a discount to the price when I turned in the vehicle in Portland. (Turned a negative item into a positive aspect.)10.0 Wonderful
Jul 2017
Pros:
Everyone was so kind, professional, and helpful.2.0 Poor
Jun 2017
Cons:
The car they tried to give us at first smelled like smoke and marijuana. The didn't clean the car before they gave it to us so it was pretty dirty. They have is the car with only 1/4 tank of gas...I could go on...8.4 Very good
Jun 2017
Pros:
Friendly staff. The location is a little hard to find.One location in Alameda
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Reviews
10.0 Wonderful
Oct 2022
2.0 Poor
Oct 2022
2.0 Poor
Oct 2022
10.0 Wonderful
May 2022
8.0 Very good
May 2021
Pros:
Plenty of room inside the truck.10.0 Wonderful
May 2021
Cons:
Lines were too long, not enough people workingOne location in Alameda
Filters
Reviews
8.0 Very good
May 2021
Pros:
Staff was helpful and friendly.Cons:
Better value than Hertz or Dollar.8.0 Very good
May 2021
Cons:
better explanation of toll fees upront8.0 Very good
May 2021
Cons:
Slow check in10.0 Wonderful
Apr 2021
Pros:
Friendly service. No wait. New car.Cons:
Assistance in finding vehicle2.0 Poor
Apr 2021
Cons:
Make sure that the vehicles are clean and in good working order have to turn in 2 vehicles and the third one the seat belt was not working in the back seat And the people who received vehicles should be a little nicer10.0 Wonderful
Apr 2021
Pros:
YESOne location in Alameda
Filters
Reviews
10.0 Wonderful
Apr 2024
10.0 Wonderful
Jan 2022
10.0 Wonderful
May 2021
Pros:
Super easy drop off. Very friendly employees!Cons:
Website a little overwhelming.TMI6.0 Okay
May 2021
Pros:
The pickup was fairly smooth. The selection wasn't great.Cons:
More selection would've been nice. Should've gone with Hertz or Avis.2.0 Poor
Oct 2020
Pros:
I wasn’t even able to get the car. NothingCons:
Auto cancellation for places being over booked4.8 Mediocre
Oct 2020
Cons:
Waited an hour to pick up the car from Oakland airport. Once inside it didn't smell or look very clean. The Passat they gave me got great gas mileage though.One location in Alameda
Filters
Reviews
10.0 Wonderful
May 2021
Pros:
Very easy to drop offCons:
I booked through a 3rd party and they accepted my reservation but when I arrived they said they were sold out for a few days. They were able to help me but stressed me out about it first. 3rd party should know exact inventory to prevent this.2.0 Poor
May 2021
Pros:
Bad service didn't know I had to have a ticket2.0 Poor
May 2021
Cons:
Sorry my bad. I screwed up. Will actually not fully my fault. I did indicate I wanted to rent from SFO airport and it also apparently gave me options for Oakland airport rentals and I rented a car from there without realizing. Duh! Will anyway it was nonrefundable and I'm screwed out of $140. So since kayak sent me a request via email for a review of my car rental it's fair to say it didn't go so well!2.0 Poor
Mar 2021
Pros:
nothingCons:
I reserved the car and was scheduled to pick it up at 8PM. I showed up a little bit late, and I assume this would be no problem, because the Oakland Airport Rental Car Center is open 24 hours a day. When I got to the car rental center, no one was at the Payless desk, and another lady told me that Payless closes at 8PM. So why would I be allowed to reserve a car for pickup at the time that the desk closes? So anyway, I had to change my trip plans because I had no rental car.6.0 Okay
Mar 2021
Cons:
Grossly understaffed. No service at return. No record of return when I called next day. Under investigation.10.0 Wonderful
Mar 2021
Pros:
The staff were incredibly patient and kind.One location in Alameda
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Reviews
2.0 Poor
Jan 2024
10.0 Wonderful
Dec 2023
2.0 Poor
Oct 2023
2.0 Poor
Mar 2021
Cons:
I could have been told about their policy of requiring a flight number to book9.2 Wonderful
Jul 2020
Pros:
Drop off staff in Modesto was really nice.Cons:
Car rental companies consistently want to up sell, and push their own insurance.5.6 Fair
Sep 2018
Pros:
Clean carOne location in Alameda
Filters
Reviews
10.0 Wonderful
Jan 2017
Pros:
Easy interface on line to find, reserve vehicle. Received confirmation promptly. When picking up vehicle at National, rep was pleasant, helpful and reservation was in the system with no hassles. Dropping off I got 2 thank yous from staff as I was walking inside.Cons:
When picking up the insurance offered was much higher than when it was offered online. I should have got it then??10.0 Wonderful
Sep 2016
Pros:
Ease of rental....started the process on line. Very helpful and courteous staff at the Oakland Airport site (I believe Christina may have been working at the counter).Cons:
Cannot think of a thing.One location in Alameda
One location in Alameda
One location in Alameda
Along with a 12 passenger van, rental companies in Alameda offer 7 passenger vans and 15 passenger vans.
Pick-up location | Alameda |
---|---|
Car types | Van, Minivan |
Rental locations | 2 |
Airport locations | 1 |