Pros: The Mitsubishi Lancer rental car was comfortable, easy driving and fuel efficient. Staff patient and helpful with me getting my rental.
Cons: Payless Car rental office seems to have printer problems, not able to get paperwork receipt
Dec 20 2016
Pros: It was quick to pick up and a sturdy car overall.
Cons: For some reason I got charged $60+ extra once it was returned
Sep 8 2017
Despite the limited services, they really do take good care of you
Pros: I had an issue with returning the car by 10:30pm when my location closed, and the dispatch directed me to another rental car company owned by the same corporate owner. I was able to leave my car there and the manager drove my car back to the original Payless location. No extra charges were charged.
Cons: You get what you pay for--off-airport locations and limited service hours. But the services that were offered were done with a smile.
Oct 22 2015
Gave me unsafe car in the dark
Cons: I rented a car after work on Friday to take to the eastern Sierras for a long weekend. When I picked up the car it was dark out. They gave me a form to do a car inspection. The car body was fine, and nothing popped out as bad on it (the first car they had me look at needed an oil change). I didn't even think to look at the wheels. I parked it overnight inside garage, then left the following morning. Three hours into our trip we stopped for lunch. On the walk out to the car I noticed a bit of hubcap missing on the front left wheel. It turned out to not be hubcap, but actual wheel! The actual wheel was damaged, exposing part of the bead of the tire. I immediately called payless, and was told to take it to the closest payless (about 2 hours away). After driving for about 30 minutes, I was a bit worried about an impending blowout (on a front tire, no less) and decided to pull over and put the spare tire on. To my frustration, I found that our rental car had no spare tire! Nervously, we drove the rest of the way to the closest payless in Fresno, where we were initially told it would be no problem, and that they would swap cars out for us. The only catch was the car needed to be returned to Fresno?! They did finally offer us a "high millage" minivan, that we could take one way, which we politely declined.
At that point we cancelled the rest of the payless rental and got a one way rental from dollar, that was affordable, drivable, had a spare tire, and the agent was extremely helpful. When we were just about to leave, the payless employee came out and notified us that his manager told him we would potentially be charged for the damaged wheel.
So... Overall, payless rented us an unsafe vehicle, turned our 5-6 hour day of travel into 11, and may make us financially responsible for the whole thing. They haven't yet, but it's a call I'm not really looking forward to.
Nov 9 2015
Pros: Less money.
Cons: Car did not run well. Not very clean. Signs unclear to return.
Nov 30 2015
Pros: The counter person seemed to care
Cons: I reserved an SUV because I was bringing my family. I had a stroller 7 bags 2 kids and my wife and I. We waited 2.5 hours for a car with a 2 year old and an 11 week old out in the cold. They did not have the vehicle I reserved and tried putting me in a Elantra I couldn't even put my stroller in it. Luckily my family drove up and was able to bring their truck to grab my stroller and one bag that wouldn't fit. The answer to the issue by Payless was "sorry" I will lot be using this system or that car rental again if my family wasn't there Me my wife and kids would be stuck
Dec 6 2015
Cons: This was my first time renting a car from an airport. I was not clearly explained the pricing for "full coverage" and found out the cost of my rental was four times the amount I thought it would be. Had I been explained the cost of the coverage, I would not have agreed to it specially since I have my own car insurance. I figured it was just extra coverage, something trivial. Needless to say I was not happy with the end of rental.
Dec 23 2015
Pros: Its alright for 1 day, not sure for longer periods
Jan 8 2016
Pros: Very very good condition and the girl who was working on the counter she is very very good and professional and friendly in Oakland. And Ontario.
Jan 8 2016
Bad Overall Experience
Cons: They never mentioned about the additional fees. A 70$ initial statement turned into 190$. Over that, the car was not in a driveable condition - the brakes were very loose. I returned the car in a day when I was scheduled to rent it for 4 days! Payless never again!
Pros: Easy and fast. The counter personal when we picked up the car was super friendly and helpful!!!!
The drop off experience was great and fast, overall it was the best car rental experience I've had!
Nov 12 2017
Cons: everything, I made a mistake by selecting Oakland as my pickup airport and realized it and warned Hertz, they said they would change to SFO and would just charge the difference between pick up at SFO and Oakland, despite providing by the way in my booking my flight number arriving obviously at SFO not Oakland! But in the end I was charged for Both reservations, obviously I used only one. I even called Hertz, after 1 hour going from service to service someone took my request into account, nothing happened. I will therefore not use anymore Hertz as a car rental, too heavy admin and poor customer service an your own service, EXTREMELY DISAPPOINTED, NEVER AGAIN!
Aug 17 2016
Pros: The Ford Mustang convertible was brand new, very clean and tons of fun! Hertz provided excellent customer service, easy pick up/drop-off.
Aug 31 2016
Pros: Very fast and efficient check out.
Nov 6 2016
overpriced for no reason
Cons: the service provided was reluctantly given...
Dec 24 2016
Great Service, too expensive.
Pros: The car was clean, the tank was full of gas, and the staff were extremely nice. The car had no problems and was great with gas milage.
Cons: I felt that this was extremely expensive for a car rental. Perhaps it is at market value, but I have never rented a car for this much. I only will use Hertz again because I am under 25 and this is the only company that allows it. Otherwise, I would seek something cheaper. Service was great, but just cant afford such expenses, especially ones that exceed what was promised.
May 2 2017
Oakland pick up
Pros: Staff was amazing at check in and exiting the facility. The van had enough damage it needed to be noted and they were amazing even apologized which wasn't necessary. Great experience.
May 27 2017
I didn't get the car I paid for.
Pros: Service was exceptionally friendly. Car itself drove well, was good and comfortable. Pickup and dropoff were relatively easy, quick, and convenient.
Cons: I paid in advance for a full-size car, but when I arrived there were none available. I would have had to wait at least 20 minutes to who knows how long (according to the person who helped me) for the right car. I got a lesser car, but since I'd paid in advance, she couldn't refund me the difference between the rates for what I paid for and what I got, which is ridiculous.
Jun 5 2017
Hours of delays
Pros: The car, once we got it.
Cons: It took over an hour in line to be told they had no cars and we would need to wait an additional 1-2 hours. Employees were rude other than the manager who had control of all the vehicles and who were helped and in what order. Not a way to start any trip, felt like a hostage for those hours. Their offer of assistance was to rent with someone else, as we had prepaid was not an option for us. Tons of people all over the rental agency were in the same boat. It was a circus. Everything else was a normal rental car experience.
Jun 11 2017
Pros: Easy to pick the car up, and the car itself was great. Nissan Altima that was clean and drove great. We drove a good amount and did not have any issues.
Cons: None, no issues with the pickup of the car at Oakland.
Cons: The pick up was over 2hrs and the staff didn't seem to know what to do with the booking. We were misinformed with renting a better car - the cost did not include taxes and so subsequently we couldn't afford that car. If we'd been better informed from the start, we wouldn't have needed to waste 2hr of our holiday.
Mar 22 2017
Poor pickup experience, and unnecessary extra car
Pros: Pick-up truck instead of an economy car
Cons: There were no car available at pick up (Oakland airport).
All lot of customers were forced to wait indefinitely, becsuse their/our car were not ready. Theo only customers that left the Budget counter accepted a paid upgrade.
In the end, the attendant offered to give us a pick up truck, so eventually off we went.
Jul 25 2017
Cons: Price charge was different than my reservation
Aug 9 2017
Cons: Rental agent could have been more forthcoming regarding the toll policy in CA - I was planning to pay cash as I went but that is not possible in CA (which I did not know) now I will be charged the daily toll fee plus other surcharges
Nov 22 2015
Cons: They charged me twice and they charged me more than the promised estimated total cost.
Nov 28 2015
great service, nice car
Pros: We rented a minivan and it came with all the features (automatic doors and trunk, dvd player). We even got the option to pick what kind of minivan we wanted. They were helpful and accommodating and it was a painless process. nice, clean car. cheap rental. a+ by everyone at budget involved. Thanks!!
Cons: a little long at check in...
Dec 29 2015
Pros: The car was new and fun to drive
Cons: Immediately after dropping off my car I noticed j left my house keys attached to the rental key. I was told I have to come back during the day. I have called and showed up and asked about my keys and no one has responded to me. It's been a little over a week
Feb 17 2016
Good price. Bad service.
Pros: The price I paid and the cleanliness and quality of the vehicle.
Cons: Took 2 hours to rent the vehicle and I am a RapidRez member. Received wrong vehicle the first time and had to wait back in line to get correct one.
Feb 21 2016
Pros: Car met all the above
Feb 22 2016
Cons: I was charges $30 more in taxes and fees than the confirmation.
Cons: You gave us a reservation for the wrong airport. When we got to Oakland, there was no reservation at Oakland. We checked every other car rental and there were NO cars available. We were forced to go back to the airport (because of the time) and rent a cab that cost us $65. We will never use Kayak again.
Jan 20 2017
Pros: Great customer service , He was very friendly,
Feb 27 2017
Pros: Workers were friendly and welcoming,
Cons: The remote entry key didn't work and I only found out after I got to my house. I had to drive all the way back to the Enterprise branch, and was told that I would have to wait at least 30 minutes for the battery for the remote entry key to be replaced. When I asked for another vehicle, I was told that there were no other midsize cars available. Fortunately, 20 minutes later another midsize car became available.
Mar 3 2017
Pros: Walk to pick up the car. Car was ready to go and front desk was quick and friendly. Dropped it off, same experience. Walked home. Most excellent experience.
Apr 15 2016
Worst experience of my life
Pros: Nothing the price got me there
Cons: The manager was very disrespectful and the car reeked of marijuana and the mgr tiffany is unprofessional she told me my rate on a premium was wrong it should've been higher and made me feel undesired as a customer I'll never go back there.
Feb 10 2017
More than meets the Eye
Pros: They did not have a Standard Sedan my reservation was upgraded to Small-SUV free of charge. Vehicle performed adequately and am glad that the mileage that i used was not an extra fee. Only spent $45 for gas the week that i had it. The pickup and Drop off was Simple and quick. Deposit refund Credited back to my bank account the next day.
Cons: Liability insurance was brought up at the time of pick up and ended up having to pay about $100 more that originally anticipated. Also the fact that they have no free roadside assistance already included in the amount of excess fees that i had to pay for the rental.
Feb 22 2017
Location closed before we eeached
Apr 9 2017
Pick Up/Reservation Process and Unsafe Indoor lighting in car
Pros: Nice and clean
Cons: Interior lighting for night driving much much brighter than the road. Had to drive with one hand over that bright blue screen- dangerous with infant in the backseat.
Had to make reservation online on my phone before I could do anything at the counter at airport Enterprise. So hard while traveling and with changing plans while traveling with an infant. Took over an hour to get everything squared away.
May 30 2017
Pros: very friendly service by the folks working at the pickup location
Jun 16 2017
Pros: Friendly staff. The location is a little hard to find.
Cons: Car wasn't clean but worst was mis selling of insurance. I told the agent I had insurance but was assured I needed the Avis policies. My daughter in law is an insurance broker and explained that I had been mislead.
Feb 20 2016
Cons: The drop off in Oakland Airport is very confusing to find the correct entrance to their parking lot, but not too bad.
May 2 2016
Don't rent from AVIS!
Pros: After waiting in line that didn't move for over 30 min, we went to Alamo! We got the same car, cheaper and in and out in 10 minutes! Avis was understaffed and lacked customer service!
Cons: AVIS lacks customer service! We were sched to pick up our car at 9 am. There was a line of 12 other people a head of me, the person at the front of the line had been waiting for a hour!!! Horrible service!!! Never Again!!!
Sep 12 2016
Cons: Slow lines checking in, car was covered with splashed bugs in the front, the in convince of waiting for a bus going and coming, and the crowds/lines there
Jan 29 2017
May 2 2017
Smell of the car
Cons: Car was smooth and worked well but for a 30000 mileage nice SUV Not sure why smelt so bad. And you can not know these things until you are in it and have signed the contract.
May 16 2017
Pros: Easy to use
Jul 5 2017
Cons: Excellent service but pricing could be more competitive.
Jul 11 2017
Pros: Process was smooth and quick for both pickup and drop off. There was someone working at the counter at 12:30am when we arrived, and we were able to get a car seat that hadn't been reserved.
Cons: They charged $50 for rental of the car seat. : (
Jul 22 2017
Cons: Reserved a mid sized car and was given a Jeep Patriot CUV. Interior of car had a unpleasant smell i.e faint odor of cigarette smoke. Coarse engine, loud road noise, and rough ride made for a mediocre driving experience. Also, I had declined rental damage insurance but was charged $17.95 on my credit card for insurance. Attempted to call Avis using telephone number on rental agreement. Automated answering service forwarded my call to another car company. Finally reached Avis customer service and was informed they had no record of my credit card being charged for insurance. Still trying to resolve issue.