Gave me unsafe car in the dark
Cons: I rented a car after work on Friday to take to the eastern Sierras for a long weekend. When I picked up the car it was dark out. They gave me a form to do a car inspection. The car body was fine, and nothing popped out as bad on it (the first car they had me look at needed an oil change). I didn't even think to look at the wheels. I parked it overnight inside garage, then left the following morning. Three hours into our trip we stopped for lunch. On the walk out to the car I noticed a bit of hubcap missing on the front left wheel. It turned out to not be hubcap, but actual wheel! The actual wheel was damaged, exposing part of the bead of the tire. I immediately called payless, and was told to take it to the closest payless (about 2 hours away). After driving for about 30 minutes, I was a bit worried about an impending blowout (on a front tire, no less) and decided to pull over and put the spare tire on. To my frustration, I found that our rental car had no spare tire! Nervously, we drove the rest of the way to the closest payless in Fresno, where we were initially told it would be no problem, and that they would swap cars out for us. The only catch was the car needed to be returned to Fresno?! They did finally offer us a "high millage" minivan, that we could take one way, which we politely declined.
At that point we cancelled the rest of the payless rental and got a one way rental from dollar, that was affordable, drivable, had a spare tire, and the agent was extremely helpful. When we were just about to leave, the payless employee came out and notified us that his manager told him we would potentially be charged for the damaged wheel.
So... Overall, payless rented us an unsafe vehicle, turned our 5-6 hour day of travel into 11, and may make us financially responsible for the whole thing. They haven't yet, but it's a call I'm not really looking forward to.