Pros: The Mitsubishi Lancer rental car was comfortable, easy driving and fuel efficient. Staff patient and helpful with me getting my rental.
Cons: Payless Car rental office seems to have printer problems, not able to get paperwork receipt
Dec 20 2016
Pros: It was quick to pick up and a sturdy car overall.
Cons: For some reason I got charged $60+ extra once it was returned
Oct 22 2015
Gave me unsafe car in the dark
Cons: I rented a car after work on Friday to take to the eastern Sierras for a long weekend. When I picked up the car it was dark out. They gave me a form to do a car inspection. The car body was fine, and nothing popped out as bad on it (the first car they had me look at needed an oil change). I didn't even think to look at the wheels. I parked it overnight inside garage, then left the following morning. Three hours into our trip we stopped for lunch. On the walk out to the car I noticed a bit of hubcap missing on the front left wheel. It turned out to not be hubcap, but actual wheel! The actual wheel was damaged, exposing part of the bead of the tire. I immediately called payless, and was told to take it to the closest payless (about 2 hours away). After driving for about 30 minutes, I was a bit worried about an impending blowout (on a front tire, no less) and decided to pull over and put the spare tire on. To my frustration, I found that our rental car had no spare tire! Nervously, we drove the rest of the way to the closest payless in Fresno, where we were initially told it would be no problem, and that they would swap cars out for us. The only catch was the car needed to be returned to Fresno?! They did finally offer us a "high millage" minivan, that we could take one way, which we politely declined.
At that point we cancelled the rest of the payless rental and got a one way rental from dollar, that was affordable, drivable, had a spare tire, and the agent was extremely helpful. When we were just about to leave, the payless employee came out and notified us that his manager told him we would potentially be charged for the damaged wheel.
So... Overall, payless rented us an unsafe vehicle, turned our 5-6 hour day of travel into 11, and may make us financially responsible for the whole thing. They haven't yet, but it's a call I'm not really looking forward to.
Nov 9 2015
Pros: Less money.
Cons: Car did not run well. Not very clean. Signs unclear to return.
Nov 30 2015
Pros: The counter person seemed to care
Cons: I reserved an SUV because I was bringing my family. I had a stroller 7 bags 2 kids and my wife and I. We waited 2.5 hours for a car with a 2 year old and an 11 week old out in the cold. They did not have the vehicle I reserved and tried putting me in a Elantra I couldn't even put my stroller in it. Luckily my family drove up and was able to bring their truck to grab my stroller and one bag that wouldn't fit. The answer to the issue by Payless was "sorry" I will lot be using this system or that car rental again if my family wasn't there Me my wife and kids would be stuck
Dec 6 2015
Cons: This was my first time renting a car from an airport. I was not clearly explained the pricing for "full coverage" and found out the cost of my rental was four times the amount I thought it would be. Had I been explained the cost of the coverage, I would not have agreed to it specially since I have my own car insurance. I figured it was just extra coverage, something trivial. Needless to say I was not happy with the end of rental.
Dec 23 2015
Pros: Its alright for 1 day, not sure for longer periods
Jan 8 2016
Pros: Very very good condition and the girl who was working on the counter she is very very good and professional and friendly in Oakland. And Ontario.
Jan 8 2016
Bad Overall Experience
Cons: They never mentioned about the additional fees. A 70$ initial statement turned into 190$. Over that, the car was not in a driveable condition - the brakes were very loose. I returned the car in a day when I was scheduled to rent it for 4 days! Payless never again!
Jan 16 2016
Pros: I loved the Jamie manager at the Oakland airport was the most welcoming and personable ever seen!!
Cons: The pick up was over 2hrs and the staff didn't seem to know what to do with the booking. We were misinformed with renting a better car - the cost did not include taxes and so subsequently we couldn't afford that car. If we'd been better informed from the start, we wouldn't have needed to waste 2hr of our holiday.
Nov 22 2015
Cons: They charged me twice and they charged me more than the promised estimated total cost.
Nov 28 2015
great service, nice car
Pros: We rented a minivan and it came with all the features (automatic doors and trunk, dvd player). We even got the option to pick what kind of minivan we wanted. They were helpful and accommodating and it was a painless process. nice, clean car. cheap rental. a+ by everyone at budget involved. Thanks!!
Cons: a little long at check in...
Dec 29 2015
Pros: The car was new and fun to drive
Cons: Immediately after dropping off my car I noticed j left my house keys attached to the rental key. I was told I have to come back during the day. I have called and showed up and asked about my keys and no one has responded to me. It's been a little over a week
Feb 17 2016
Good price. Bad service.
Pros: The price I paid and the cleanliness and quality of the vehicle.
Cons: Took 2 hours to rent the vehicle and I am a RapidRez member. Received wrong vehicle the first time and had to wait back in line to get correct one.
Feb 21 2016
Pros: Car met all the above
Feb 22 2016
Cons: I was charges $30 more in taxes and fees than the confirmation.
Feb 23 2016
Pick-Up was a nightmare
Cons: Poorly staffed pick-up counter. Budget only had one person, at times two, working at the time of pick-up. Had to wait close to two hours. Not even a simple "Sorry about the wait" was given. Will not deal with them again.
May 1 2016
Took 45 minures to get a car
Cons: The lines were long and there were only two agents and it took too long
May 30 2016
Cons: Couldn't directly reach the rental site. Got soaked for a few extra bucks because they didn't have the right size car.
Cons: You gave us a reservation for the wrong airport. When we got to Oakland, there was no reservation at Oakland. We checked every other car rental and there were NO cars available. We were forced to go back to the airport (because of the time) and rent a cab that cost us $65. We will never use Kayak again.
Jan 20 2017
Pros: Great customer service , He was very friendly,
Apr 15 2016
Worst experience of my life
Pros: Nothing the price got me there
Cons: The manager was very disrespectful and the car reeked of marijuana and the mgr tiffany is unprofessional she told me my rate on a premium was wrong it should've been higher and made me feel undesired as a customer I'll never go back there.
Feb 10 2017
More than meets the Eye
Pros: They did not have a Standard Sedan my reservation was upgraded to Small-SUV free of charge. Vehicle performed adequately and am glad that the mileage that i used was not an extra fee. Only spent $45 for gas the week that i had it. The pickup and Drop off was Simple and quick. Deposit refund Credited back to my bank account the next day.
Cons: Liability insurance was brought up at the time of pick up and ended up having to pay about $100 more that originally anticipated. Also the fact that they have no free roadside assistance already included in the amount of excess fees that i had to pay for the rental.
Cons: The drop off in Oakland Airport is very confusing to find the correct entrance to their parking lot, but not too bad.
May 2 2016
Don't rent from AVIS!
Pros: After waiting in line that didn't move for over 30 min, we went to Alamo! We got the same car, cheaper and in and out in 10 minutes! Avis was understaffed and lacked customer service!
Cons: AVIS lacks customer service! We were sched to pick up our car at 9 am. There was a line of 12 other people a head of me, the person at the front of the line had been waiting for a hour!!! Horrible service!!! Never Again!!!
Sep 12 2016
Cons: Slow lines checking in, car was covered with splashed bugs in the front, the in convince of waiting for a bus going and coming, and the crowds/lines there
Pros: The Ford Mustang convertible was brand new, very clean and tons of fun! Hertz provided excellent customer service, easy pick up/drop-off.
Aug 31 2016
Pros: Very fast and efficient check out.
Nov 6 2016
overpriced for no reason
Cons: the service provided was reluctantly given...
Dec 24 2016
Great Service, too expensive.
Pros: The car was clean, the tank was full of gas, and the staff were extremely nice. The car had no problems and was great with gas milage.
Cons: I felt that this was extremely expensive for a car rental. Perhaps it is at market value, but I have never rented a car for this much. I only will use Hertz again because I am under 25 and this is the only company that allows it. Otherwise, I would seek something cheaper. Service was great, but just cant afford such expenses, especially ones that exceed what was promised.