Reviews for Alamo in Albany
- All reviews 100%
Based on 35 reviews
May 30 2017
Pros: They gave me a nice car.
May 22 2017
Pros: The Hundai Sonata was a great car. Very quiet and easy to drive. Check-in and check-out was extremely fast and efficient. The ease of both at Albany airport is great.
Apr 19 2017
Fantastic service. Great vehicle.
Pros: Customer Service was excellent.
Mar 26 2017
Pros: The women at reception was very pleasant.
Mar 14 2017
Pros: I got a free upgrade! Sweet! Plus the customer service people were very friendly.
Cons: The driver seat mechanism to move the seat forward was busted and I couldn't sit as close as I would have liked to to the steering wheel. No biggie though.
Mar 14 2017
Pros: Exactly as advertised, price would've been good on its own.
Cons: No option to see young driver cost and gas options during booking led to unexpected fees during rental.
Mar 13 2017
Pros: When I returned the car the agent asked me how the car was. I told him it was an uncomfortable ride and he gave me a gasoline credit on the rental. Both agents (pick up and drop off were SUPER!
Mar 12 2017
Great car, value for money
Pros: Was lucky to get a free upgrade to a Dodge Camaro. Ran great. The customer service was excellent.
Feb 12 2017
Pros: Staff were great.
Jan 17 2017
Pros: Very pleased with my vehicle and the service. Will definitely pursue using this company in the future
Nov 21 2016
Retribution From Alamo!!!
Cons: I rented a car in Albany, NY on November 7th. I was on an Emergency Trip to help my brother who has a brain tumor and didn’t know my exact plans so I rented it for a week and thought I’d drop it off at Newark. It turns out I then had to go to Florida to care for my parents who are in their late 80s. I ended up getting a flight from Westchester Airport 4 days early on Thursday Nov 10th. Upon dropping the car off I was informed the total bill would be over $600 and not the original $200. I was appalled and walked into the terminal to speak with the Manager Mark Hirsch. He was quite nasty and said there was nothing he could do. I asked him to contact the corporate office. The corporate office told him the Albany office would need to handle this. He called several numbers at the Albany office but was unable to reach anyone. He eventually sent an email to the Albany Manager and told me to expect a phone call. I never received any call. Upon arriving home last Thursday I then received a Fed Ex letter from your damage department claiming I had damaged the car. I did not damage the car. Your office claims I was told about the damage upon there return; I was not. It seems obvious to me this damage claim is a thinly veiled retribution.
Sep 19 2016
Rental of last resort
Pros: Drop off customer service in Montreal (airport) was good, efficient.
Cons: Slow customer service at Albany, NY (airport), no car options. Was given the smallest possible Economy category car, despite paying the higher rates for a different drop off. Driver's seat headrest was not in place (in the back seat), which is a security problem. Trunk barely fit a tote bag. Customer service on the phone was terrible; had to call twice to talk to someone. Finall spoke to someone only to get charged a whole day for returning the car 1.5 hours late (although the rental agreement listed an hourly rate)!
Sep 6 2016
Pros: Great experience! I found ALAMO very professional.
Aug 28 2016
Great suv , affordable price
Pros: Very good experience
Aug 21 2016
Pros: Great price for a last minute reservation! Pickup attendants were very helpful!
Cons: I would have liked if they would have asked if I'd prefer a vehicle with Bluetooth. Also, the gas tank was 3/4 full when I picked it up, but the paperwork said it was full. The pickup attendants were very helpful with making both of these adjustments for me.
Aug 15 2016
Alamo likes to scam the elderly
Pros: There was no redeeming quality of this sad business.
Cons: This was a three day rental. I booked this for my 84 year old father. First car broke down seven times. After much complaining...they agreed to give him another car. We paid for a midsize...he drove a fiat stick shift. I'm sure my Dad didn't complain about the stick...he owned one for years, but he's 84...come on guys...use common sense...oh and that little bitty car was cheaper so there should be some money coming back right? Think again! HIS $98 dollar three day rental where he was downgraded and had to deal with a car with severe mechanical problems cost $250.00. He complained and they dropped it down to $150. So a 50% increase over the agreed upon contract for a downgrade and a car in unless than safe conditions. I think this type of behavior is unacceptable.