Reviews for Hertz in Albany
- All reviews 100%
Jul 18 2017
Pros: The rental agent was helpful. The car was clean and right for what I needed.
Cons: To order the rental car months ago, I had typed in "Albany NY AIRPORT," and when I got to the rental counter found that the pick-up place was a HALF HOUR AWAY from the airport! That should have been made much more clear. Very frustrating after a 7 hour flight! Big hassle to cancel my pre-paid reservation and get a new, more expensive rental.
Jun 18 2017
Pros: much cheaper than at the airport, even after the pricey cab rides - and Hertz reimbursed for the ride TO the office !!!! Wow, didn't expect that; thank you
Cons: taxi was the only option. often not enough staff, and had to wait longer than expected
Jun 18 2017
Lack of signs/instructions and limited hours
Pros: Relatively convenient and nice enough sales staff.
Cons: It took me forever to find a someone who could tell me where to park after hours, and at this location, "after hours" is pretty much all the time.
Jun 17 2017
Pros: The price of the rental was good. The staff at hertz have good customer service.
Cons: The car we rented was very uncomfortable.