Book Budget car rentals in Albany

Cons: Immediately after leaving on the trip the tire light came on. The tire had a nail in it. We had to replace the tire after many calls to Budget. This added hours to the trip and cost a hotel room and a tire. When Budget was called they were of no help. After taking things into our own hands with AAA and Walmart, we were on our way. The van was filthy, with bloody tissues in the pockets, cupcake wrappers in the van. Where we picked it up in an airport parking garage it was dark and you could not see well enough to see these.

Cons: It took me a full hour and 10 minutes waiting on line on a Saturday morning to get my car. There was one employee on duty, and he would walk people out of the Sears and disappear into the parking lot, The cars had not been washed and he was literally taking each car to be washed before handing over the keys, leaving everyone on line dumbfounded. When it was my turn - sounds cliche but I was literally late for a funeral - so I took it without cleaning but it was so filthy that at dropoff they wanted to document that I had received it like that. They did not brief me on their charges for NOT removing the EZpass or for fuel refill costs. On top of that, they had moved and Google Maps still showed them at their old location in the same area. Almost no signage nearby alerts you to where they now are, Had to ask several people just to find the counter.

Cons: location wasn't very clean, I noticed they were moving to a different space and that would help, their location when I piked up had tires all over and a mechanic shop in the back...at first I wasn't sure if I was in the right place.

Cons: Local office staff in Albany (at Sears) was utterly incompetent in every imaginable way.

Cons: When we went to pick up our rental that we had reserved from kayak, the girl behind the counter put all my info in and the system would not let it go through. She informed us that they just had an update the night before and that there was no one she could call to help (her manager left her phone at work). There was nothing wrong with my card, ssn, or license I gave her. This was at 6am at the Albany, NY airport. We had to get to the GSP airport in South Carolina within the 24hour rental period. Since I nor my husband use any major credit cards, there was no other option than using the bank card that would not go through for whatever reason (I contacted my bank when they opened at 7 and they said nothing was wrong with the account). We ended up having to contact my Grandmother to come all the way back to the airport (we were in NY for my Grandfather's funeral) so she could pay using her major credit card and then adding me as a driver. By this time it was 730am. By this time my Husband was pretty frustrated about the whole thing. And we were dealing with a different guy behind the counter that had just got to work at 7 (Phil). Phil was not very patient or professional behind the counter. When we finally paid with my grandmothers major credit card he didn't even give us till the next day at 730am for the rental. He left it at the original reserved time of 6am. Because of that we ended up taking the car back to SC at 2 in the morning rather than just taking it home and returning it in the morning because we weren't sure we could be up by 530am to take it back by 6. Also the cars maintenance light and change oil light was on the whole time.

Cons: I liked everything about this vehicle