Reviews for Budget in Albany
- All reviews 100%
Based on 53 reviews
Feb 20 2017
Pros: Great vehicle and service.
Cons: Be sure to explain whether ezPass is activated.
Feb 19 2017
Feb 14 2017
Pros: Customer service was great! The car drove smoothly and there were no issues. Very spacious and the price was great!
Cons: The rear and side view mirrors did not have the function to dim the headlights of other cars at night, which was bothersome.
Feb 14 2017
Not very good
Cons: Long wait for pickup. Not well run.
Feb 13 2017
did not Get the Car
Cons: I had a Credt Card to put the car on, it was a brand new card and did not have my name on it. the Sr at the counter asked me for another card and I shared a couple of cards and he ran them, none got through and I told him I would pay them off with my banking app, he told he that the reservation was canceled and I could not rent from Budget anymore for the next 24 hrs or so. I went to the competition and rented it there, they even offered to match the price and gave me a free upgrade. None of ould happened if I had the Sir at the counter notify me before hand the credit card policy so I could make the neccessary arrangements.
Jan 29 2017
Rip off for a schedule change - poor infirmation
Pros: Originally scheduled for pickup/drop off at same location. (Albany) Had a emergency at home and needed to return. Flights out of Albany were full so I was rebooked to fly out of Hartford (BDL). Called budget at midnight to notify them of change; they quoted me $200 to change contract. I called back at 7am to confirm as I was driving to BDL, they REQOUTED me $400 plus original rate. I told them in certain words how I was displeased with their business practices, they blamed "the computer". Opon arrival at BDL, the fee was $200. (I guess my complaint worked). Still a lot of $$ ($280 total) for a car rental and 140 miles. I WAS a budget rewards customer, and rent cars regularly as I travel EXTENSIVELY for work. but after that experience and level of frustration I will give other rental companies priority. I told the Budget clerk if the $400 fee was required I vowed never to use Budget again.
Dec 19 2016
Pros: Speed of transaction
Cons: Signs on return were blocked by Enterprise and return garage far too tight & poor lighting in Albany Airport. Tires were low profile and dry road performance style (New Jersey plates). For a Northeast winter with snow/ice...seemed like a poor choice by Budget unless they are baiting customers for a higher chance of accident.
Dec 17 2016
Cons: This was terrible....
Dec 11 2016
Cheep and easy
Pros: Got an amazing $17 rate for a one day rental.
Dec 3 2016
Good but the smell of smoke!!!!
Pros: Service was great quick, the only thing that dampened the experience was the smoke smell in the vehicle.
Cons: The smell of smoke in the vehichle
Oct 19 2016
Pros: Friendly employees, easy pickup and return
Cons: Car needed interior cleaning
Oct 10 2016
Pros: The service was quick and friendly. I didn't feel pressured into adding extra costs to my rental.
Cons: I would have liked to have been told that I didn't need to buy the tank of gas or that it could have refunded to me bc my trip was so short but that info was not provided to me.
Sep 19 2016
Cheerful and Professional Personnel
Pros: The personnel were delightful to work with...the car was immaculate and fully fueled...the car (Kia) performed extremely well...the process of renting and returning the car was flawless including the reservation itself.
Cons: Nothing went wrong with the experience with the process of renting the car.
Sep 13 2016
Pros: Quick easy pick up with no lines.
Sep 12 2016
Pros: quick pickup and good value
Cons: XM only played one pop channel
Aug 16 2016
Pros: They were very helpful with changes due to airline cancelations very pleased with customer service EXCELLENT EXPERIENCE
Aug 9 2016
Pros: Nice minivan but not an equivalent to a Chrysler T&C as advertised. Budget did take money off the rental for our grief.
Cons: Immediately after leaving on the trip the tire light came on. The tire had a nail in it. We had to replace the tire after many calls to Budget. This added hours to the trip and cost a hotel room and a tire. When Budget was called they were of no help. After taking things into our own hands with AAA and Walmart, we were on our way. The van was filthy, with bloody tissues in the pockets, cupcake wrappers in the van. Where we picked it up in an airport parking garage it was dark and you could not see well enough to see these.
Aug 9 2016
Phone customer service was terrible
Pros: I got different answers at different times I called. They would not call the location and would not let me call them and gave in correct info and were rude.
Aug 9 2016
Hourlong wait on line - Car filthy
Pros: Price was great. They are one of the few to offer one-way rental without charging a stiff fee. Drop-off at Newark was smooth and easy.
Cons: It took me a full hour and 10 minutes waiting on line on a Saturday morning to get my car. There was one employee on duty, and he would walk people out of the Sears and disappear into the parking lot, The cars had not been washed and he was literally taking each car to be washed before handing over the keys, leaving everyone on line dumbfounded. When it was my turn - sounds cliche but I was literally late for a funeral - so I took it without cleaning but it was so filthy that at dropoff they wanted to document that I had received it like that. They did not brief me on their charges for NOT removing the EZpass or for fuel refill costs. On top of that, they had moved and Google Maps still showed them at their old location in the same area. Almost no signage nearby alerts you to where they now are, Had to ask several people just to find the counter.
Aug 8 2016
Pros: Staff at agency was very friendly, process was quick, aside from there only being one person there to help multiple customers, but, again, the wait wasn't bad. Overall a good experience
Cons: location wasn't very clean, I noticed they were moving to a different space and that would help, their location when I piked up had tires all over and a mechanic shop in the back...at first I wasn't sure if I was in the right place.
Jul 24 2016
Great price, horrific local office.
Pros: Nice clean car and Kayak price.
Cons: Local office staff in Albany (at Sears) was utterly incompetent in every imaginable way.
Jul 14 2016
Great car, great service
Pros: New and good quality vehicle, good service from Budget at pick-up and return. We had the car for four weeks and it was fantastic. Great daily rate, too.
Jul 14 2016
Pros: Service desk was excellent
May 30 2016
Cons: When we went to pick up our rental that we had reserved from kayak, the girl behind the counter put all my info in and the system would not let it go through. She informed us that they just had an update the night before and that there was no one she could call to help (her manager left her phone at work). There was nothing wrong with my card, ssn, or license I gave her. This was at 6am at the Albany, NY airport. We had to get to the GSP airport in South Carolina within the 24hour rental period. Since I nor my husband use any major credit cards, there was no other option than using the bank card that would not go through for whatever reason (I contacted my bank when they opened at 7 and they said nothing was wrong with the account). We ended up having to contact my Grandmother to come all the way back to the airport (we were in NY for my Grandfather's funeral) so she could pay using her major credit card and then adding me as a driver. By this time it was 730am. By this time my Husband was pretty frustrated about the whole thing. And we were dealing with a different guy behind the counter that had just got to work at 7 (Phil). Phil was not very patient or professional behind the counter. When we finally paid with my grandmothers major credit card he didn't even give us till the next day at 730am for the rental. He left it at the original reserved time of 6am. Because of that we ended up taking the car back to SC at 2 in the morning rather than just taking it home and returning it in the morning because we weren't sure we could be up by 530am to take it back by 6. Also the cars maintenance light and change oil light was on the whole time.
Nov 20 2015
Pros: The car was great customer service in Albany was great
Oct 15 2015
Pros: Very very comfortable
Cons: I liked everything about this vehicle