Reviews for Enterprise in Albany
- All reviews 100%
Aug 8 2017
Pros: The pickup process was pretty easy and informative. free upgrade. Very accessible from NYC. Offered to give me a ride to Rte 4 on car return. Sent receipts directly to my email.
Cons: On returning the car, there was about a 10 min slot where I didnt know what to do or to whom to talk. It seemed that everyone was a lil flustered. The main problem was that the first guy to see me didnt let me know that someone would be with me even tho I greeted him, he simply passed me by. When I walked into the ofc, a guy at the desk was walking out and did tell me that someone would be with me. I'd already parked the car in a spot and checked it over by then. Was jus at lil strange and frustrating, but the agent who did finally help me was very pleasant and efficient. 9/10 I'd rent here again.
Mar 14 2017
Pros: The car worked well. The staff were nice and made pick up and drop off easy.
Cons: There were a lot of charges beyond the advertised daily price that were either disproportionately high or didn't make sense. Dropping a car off at a different location results in a $130+ fee (this is if you tell enterprise before hand. It is probably higher if you don't). It was cheaper for me to rent from Thursday to Monday than from Saturday to Monday.'
Mar 7 2017
Pros: I liked the final price and the choice of car.
Cons: The pickup location listed on the itinerary was not the pickup location. It was the Enterprise gated lot where the inventory is kept, a mile away. The literal hike back to where I knew the Enterprise booth was at the airport (at a completely different address than was listed on my itinerary), was a complete waste of my time. I have had to take shuttles about a mile away from the airport in different locations to pickup rental cars in the past, so the initial directions taking me past the airport did not seem out of the ordinary for pickup at first. Once finally at the counter, the sales rep tried to tell me the insurance I could opt for at $9/day was $14/day. I had it right on the paper print out but he acted "surprised." I am smart enough to know that this was an attempted upsell. I am also aware that you do not even need this insurance, so I asked him to forget it all together. Then I was told that the car rate was going up because of this. Which annoys me. 1.) Because my rate was booked independent of the insurance I hadn't opted into yet, and 2.) Because this was Saturday morning. I was taking a car off his hands for the weekend that would otherwise badly affect his numbers. I almost cancelled all together because of this until miraculously I rented an upgraded car for a discounted rate (that was still an upsell for him) after explaining I know how this works. Way too much BS to go through especially when surrounded by other car rental services in the airport who are also trying to get rid of cars over the weekend. The lines at the other desks were the sole reason I rented with Enterprise.
Jan 15 2017
Excellent customer service and value for the price
Pros: Received a free upgrade as my vehicle class was sold out Free pick-up to the agency Personable staff that actually treat you like a 'person' not solely a 'customer'