Would you like to save as your currency permanently or for this visit only?
Good setup in general. Nice to have the pull out sofa separated from the main bed. We were on a college visit trip with our daughter and this worked out well. The room included a full size refrigerator as compared to many hotel "mini" versions. Bed was comfortable. Internet worked well in our room and TV had many stations to choose from (good size screen in both rooms). Having the kitchenette was great - had dishwasher, microwave, fridge, etc. I question that the queen bed was a standard queen (seemed smaller than our queen bed at home). Room description stated there was a DVD player in the room - there wasn't (didn't matter since we brought a portable). We had trouble with the room heater - did not work well when room thermostat was set to "auto" but did when set to "on." Room was very pricey but not really surprising considering the area (Cambridge MA) - most every hotel in the area was expensive.
The included breakfast and light dinner was very good. Room was very clean, modern and nicely decorated. All rooms have only one bed. Any additional sleepers use a roll away or pull out couch, which was not very comfortable.
The staff was extremely helpful.
Friendly and helpful staff Parking at $52 is a complete rip off and makes the value of hotel not worth it
All in all it was an okay stay but there was an insect in the ice,no refrigerator in the room, and we had a very loud neighbor at 2 in the morning.
Great greeting at the Spg counter.
2 Free bottles of water and comfortable bed. Charges for an extra bed which was done for the first time in years.
Cleanliness and accessibility of the hotel Elevators. levators were too busy and the wait was too long.
Good price and clean and friendly service.
In the room we stayed the heater was making an obnoxious noise. We could hear everything from all angles and did not get much rest. We as a family tried to go to the pool and the pool was nice. Yet before getting into the pool it felt as if we were walking outside with nothing on it was completely freezing. Everywhere we went in the hotel was cold and we needed to wear our jackets at all times. Even though the stay was at artic temperatures the staff was great and included my child in every conversation.
Ist should be normal to use WLAN for free. Noisy room next to elevator.
View with construction........no toothbrush, toothpaste, Q-tips, mouthwash, map at a glance of the hotel and to
Great location if you want to stay in the Back Bay Area. Clean rooms and linens. Staff was attentive and quick with requests for more towels etc. Got a great deal on the rate through a promotion on KAYAK, under $200 a night for a holiday weekend.
I like the proximity of the hotel to the Hynes Convention Center, and the variety of food and retail stores available. And the presence of the chapel in the Prudential center was a very pleasant surprise! The staff that checked me in. She was on the snarky side. After a long drive to Boston and attending the conferences for the whole day, I want to get checked in as soon as possible and get some rest. I unknowingly stepped into the line of the "preferred guest", and she sarcastically pointed that out to me. That was not a very good first impression on the staff and the hotel, as far as I was concerned.
Location is fantastic--easy walking distance to all the places of interest. Hotel is itself a historical landmark. Room was rather small, no free wifi.
Although small, the room was comfortable and the shower quite lovely. Plenty of hot water in the morning. A blizzard was expected so I decided to check out a day early, and this was hassle free. I did not ask for the name of the person who helped me with the checkout, but she was very polite and extremely helpful. The door man and valet folks were quick to bring my car and wish me a safe journey. Overall a very pleasant stay and I was able to accomplish that which I was in town for. I found sleep very difficult due to the noise level throughout the first night of my stay, which was a Tuesday. Many drunk people coming to rooms late very loud in the hallway and then one couple in the room next to mine arguing until approximately 4am.
The historic beauty of the lobby. Desire queen sized beds. The maid inadvertently picked up my husband's tuxedo shirt when changing the bed linen. Although we reported the loss, no one has contacted us since about ever finding it? A disappointed guest :+(
Not a detail was missed. Truly a 5-star experience!
The staff at the back hotel bar was friendly, excellent and accommodating when the kitchen was about to close in 5 minutes. He even offered to get Guinness on tap from the front bar the Last Hurray. Rooms were clean and they were able to accommodate us with a better view. Bed is comfortable and linens are nice thread count. Decor is classic, wood paneled, gold, red and mustard yellow-- and reminded us of Stephen King's The Shining (where the film was made). Wifi is not included if you book through a third party-- they should change this policy as a courtesy. Drainage in tub was a little slow but this is true of most Boston older buildings.
Location was close to most points of interest in downtown/waterfront Boston. Large lobby and helpful staff. Clean. Would rather have traded nice large entrance and lobby area for a better room size and traded the standard (double) bed for a queen size. Price for what we received was a little on the expensive side. Hotel claims to be 4 star but it doesn't quite make that level. WiFi should have been included as is becoming standard at hotels of this level
Had to move rooms 3, almost 4, times. The whole situation was handled very poorly until we finally were helped by a manager. Just wish it did not have to get that far... Overall, the hotel is extremely outdated, struggled to control the temperature in the room and the walls were so thin we heard a screaming child all night. Images online are extremely deceiving and lead to a disappointing experience as a whole.
Nice Location Room was tiny, outdated decorations, you spend hundreds on a room and they want to charge you $10 day for internet. Stay somewhere else !
This hotel for the amount I paid was really above my expectations in terms of service. Location is very central to the historic district, entertainment, food shopping. The hotel itself has a rich history and great to wonder through it. Would stay here again.
Rooms small. Views terrible. Bathroom really small. If you can, select another hotel. Small. Needs renovations
Samantha was great as we were checking in. We were a little early for check in so she said the hotel would hold our bags while we toured the city. She came through on the promise of a room with a better view. So happy with the room that over looked Kings Chapel and Old City Hall. The hotel is right in the middle of everything, easy walking distance to anything. Beds were comfortable. Room was a little small but wont stop me from staying again. No free WiFi.
Airport location Food prices. Internal restraunts are very proud of their menus.
Proximity to Logsn is excellent. Views were great! Lack of restaurants, parking should be included.
The staff were attentive. Wifi was free for me, but I'm a member of Hilton rewards which may have been why it was free. The restaurant had excellent food and drinks. Everything was clean and ran smoothly. the airport shuttle was great and they even ran to the rental car return to pick me up when I returned by car. This is a minor gripe. Usually I don't have a car when I stay at a hotel but the Hilton only offered valet parking for $44 dollars a day. Maybe my naivete is showing in that I think $44 as the only option for parking your car is excessive. There was a airport lot very close, but that was $29 each time you entered or left. It left you feeling somewhat hostage to the $44 dollars. Again, this may be very typical of hotels at airports and I am simply unaware.
My stay was terrific. An overnite because I had a car rental and an early flight next day. The people at the Hilton were so helpful--the doorman/valet especially who helped me by directing me to the rental return that was close and sending the hotel van to pick me up. I returned the car and walked out and into the Hilton van. The facility is luxurious. A Starbucks in the lobby! I used the full exercise and weight room, lots of machines and plenty of room, with changing rooms attached. Adjacent, the pool and large hot tub were fully operational and super clean. My room was larger than I expected, well kept, and the bed was super. The staff here and management deserve many kudos for making this Hilton a first class facility. Thanks!
Really like the restaurants handy on the property. And the snack station. The shuttle service to the car rental and the airport was great. Made it very convenient for us to return our car and leave for the airport closer to our flight time.
location very close to airport trash not emptied from previous guest in bathroom
It was very nice to walk right off the plane and into the hotel. Someone starting slamming doors very early and woke me up. It's too bad either the doors don't close more quietly or the rooms were better insulated for sound. I wasn't bothered by the aircraft, just the inconsiderate guest or staff member who was making so much noise.
convenience, access to terminals, nice and very comfortable room expensive
Location was great The line to check in was very long for 1030 on a sat night. We got a room that smelled like smoke covered up by cheap perfume. We called down to the front desk. After 15 min of no one calling back, we went downstairs, got another room and the key didn't work. We went down for a third time and finally got a room and the key worked!
24/7 shuttle service was excellent Bag check after having check out was convenient No complimentary breakfast No complimentary Internet
I liked the bed. over priced for the room i recieved but i wqs flad to have somewhere to lay my head the bathroom
It is wonderful to have such a lovely hotel within walking distance of the airport. I had to fly on the day I arrived and again on the next ay, so I greatly appreciated the convenience of having your lovely hotel right next door. They also did a great job looking after my luggage until my next flights.
My wife and I stayed for a getaway weekend at the Boston Park Plaza and we had an amazing stay. Arriving into the hotel we were greeted immediately by staff and checkin was quick and effortless. The room was immaculate and the bed was comfortable . Before going out for the night we enjoyed drinks in the hotel bar and the staff was amazing. We would highly recommend this hotel
The room was tiny, just enough room for a bed. No closet and tiny bathroom. The room was only a foot wider than the bed was long. Would never stay here again.
The hotel itself was fine. The rooms are very small.
We stayed the weekend and it was really loud. Different groups of people were really loud in the hallways literally ALL night. It was like you were part of a spring break scene all over again.
The staff went above and beyond to make sure that I had everything that I needed. Everything was clean and beautiful.
Beautiful facility. Comfortable. Great food Room was a little small but worked just fine.
Location, facilities Nothing
Amenities, seating, microwave and fridge requestable Lack of free wifi. Food and restaurant too expensive.
Location, next to many "sights" within walking distance and the entrance to the metro line just across the street that can take you almost anywhere. Also a host of dining options in the neighborhood. Rooms were updated but on the smaller side for the price paid. All the staff was courteous and helpful, including everyone. The size of the room, felt cramped. Didn't include free wifi, but the paid version was pretty reliable. Don't know if it was the case in the neighborhood or just the hotel, but the water had an odd taste to it.
For one day and night after eye surgery my husband was completely blind. Please give high thanks to the doorman who helped him into the cabs or hotel lobby. After the bandages came off he could again see! Thank you Ma Eye and Ear and Park Plaza Hotel.
The address given to me by the hotel was correct. Tons of hidden fees that are mandatory. Booked a king and was given a queen, with ZERO refund given. Would give this hotel a 0/5 if I could. Slapping travelers with hidden, mandatory fees should be illegal.
Location in Back Bay only redeeming feature. $110 million redo yet very small, noisy rooms. Family was in town for a wedding. A huge Convention was also at the hotel. Noise, noise , noise! Convention goers on our floor had noisy drunken party. Front desk could not deal with them. Offered us new room locations for following night. Our "new" room had no hot water until maintenance was called. Extremely small queen room. Hallways so wide and high, every voice heard in the room. Plumbing noisy and easy to hear voices in next room. Would never stay here again. Too many other quality hotels in the area. Missed the mark with the redo.
The hotel looked nicer online to be honest. The staff were pretty great. House keeping was really good with fixing the room after i called about the bed being dirty. They left a nice note and some snacks/drinks as well. The TV was really nice. Our room was not very well kept. It was dusty, the bed hadn't been changed I believe, the sheets and pillow case was dirty and hairy, and the bathroom smelled like ciggaretes and was kind of dirty. the room was better than a motel so it wasn't the worst, just a little too pricey for the kind of quality you end up getting.
Gym - small
The bed was too firm. Had a hard wire around the edge of the mattress. No Iron, No Microwave, No Fridge. The shower was tiny.. really small. Not comfortable at all.
The TV and shower are excellent as is the location of the hotel. Knowing how expensive downtown Boston hotels are, I appreciate being able to stay in the heart of the city at such a low cost. Sadly, the staff isn't very friendly. They always act like they are doing you a favor if asked a question or reporting the elevator malfunctioning!!!!
Free bottled water and fitness equipment delivery to your room were nice perks. Walls are thin.
Receptionist clerks responsive to questions and pleasing traveler. The bathroom shower was excellent. The heating unit in the room was noisy. The breakfast was skimpy; commercial granola bars, oranges, bananas, coffee from machine (all impersonal).
Bathroom was pretty small.
Rooms were clean, Staff pleasant. Nice gym. Love the security card elevator feature. Should be in all hotels. Elephant castle is always pleasant. I didn't like that my room didn't have an ironing board & safe. In my opinion those two should be a no brainier & standard.
Extremely dirty. Unclean pillows and mattress. Not washed bathrooms.
Great location, rooms were clean, a lot of ports/outlets Room is kind of small, a bit pricey for the size of the room
Thin walls; heard neighbors
- Simple check in and check out procedure. - Some complimentary amenities in the morning (free coffee and fruit) - Good location for business - Not the newest facility - could stand an upgrade for the carpeting, floors and bathroom - Communal iron and other in-room amenities takes some getting used to - Not recommended for families traveling with children as there's nothing for them to do on-site.
The proximity to the park was ideal for my 12 year old golden retriever. She loved all the attention she received in the lobby. The staff were very friendly and accommodating even during the holiday crush. Highly recommended.
A shower with black mold is gross, even if it is marble. The clock made funny noises about 2am. It wasn't the alarm, maybe a failing battery backup, Thought the maid fixed it, but nope. Only solution was to unplug it. Mentioned it when we checked out. On our last day we left the room for the day we left the AC on to keep the room around 68 deg, imagine our surprise when we returned at 7 pm the room was 87 deg! The AC was no longer functional, and per the "engineer" they sent up the only solution was to open windows. As a result we got to listen to the large air handlers all night. The last day we decided to try the breakfast buffet, the food was okay but certainly not worth the $25/ea! The best thing about this place is the location.
Very clean . Beds very comfortable. Room size great. Needs to redecorate, wallpaper , bathrooms old . And staff is really nice but seems like in slow motion.
Great location and excellent service. Breakfast choices at hotel where few and overpriced.
Location, location, location. From here it is an easy walk to many fine restaurants, shopping, or for researchers, the NEHGS or the Boston Library (which doubles as an art museum). Little further for the Freedom Trail, but doable if you are used to walking. If you just want to rest and watch the world go by, the Commons is right across the street and at least during the day very safe and family friendly. Caught a late flight but they were more then helpful in storing our luggage and assisting in getting a ride to the airport.
There was a large stain on the carpet and the furniture/appliances were a bit outdated. Location was great and staff was friendly and helpful.
The staff are excellent, the rooms very comfortable and the location is perfect, close to the T and right on the park.
Leah at the front desk was amazingly friendly and attentive to our needs! Car service no longer available. Rooms are getting old and a tad musty
We had a room overlooking Public Garden and it was great. Nice view during the day and at night. Hotel is on Newbury Street and close to nice shopping, good restaurants, Beacon Hill - lots to do. Afternoon Tea is wonderful. We had a suite and they charged us $25 for rollaway bed for our daughter - tacky.
very large room, comfy bed, large bathroom, access to Boston highlights. nothing!
After making arrangements for our kids to stay with friends for the night, my wife and I booked a room at the Taj to celebrate our 10th anniversary. Within hours of checking in, we were startled by loud, raucous music. So loud that we had trouble hearing each other from across the room even though we were 3 floors below. Turns out the Taj was hosting a wedding party in the roof. Management said they were booked and couldn't move us. It was so unpleasant, we ended up checking out that same night so we could get a good night's sleep.
Great staff, from the curb to the desk to concierge and room service--really, really good people. Pricey room service breakfast A toilet whose flush handle was in need of repair
the rooms size and style
The best part was necessarily the SPA, gym and swimming pool which can make a major diffrence in any hotel stay. The staff manning the cafe and restaurants clealry requires more experinence and effectiveness.
This was a much nicer hotel than I expected for the money I paid. We were traveling with two children and had no problems. Everyone, especially the concierge was friendly and helpful. The hotel is about a 5 minute walk from Quincy Market and the Aquarium. The Italian North end is just a little further. Great overall experience. The only downside was the parking at the hotel was extremely expensive and was valet only. I'm sure there were other less expensive options nearby, but we didn't want the hassle of driving around the city with two crabby kids in the car.
Good upmarket hotel at reasonable price with helpful & friendly staff
Staff very helpful Considering the cost of the 3 rooms (we had a family group of 9), I would expect a complimentary abbreviated breakfast offering. I walked down the street for coffee.
The customer service was outstanding! So professional and attentive. Can't wait to go back! I can't say anything but great things .
Everything was perfect! Great service, brunch was delicious! Gym was Great too. We had three friends stay in two double beds. When I booked it I couldn't find 2 queen beds. Two doubles were a little small, but they were comfortable.
I thought the rooms were small especially for a family of four.
View and free shuttle to downtown
The location was good to see Boston & get to our cruise. Wedding music was loud & heard on the 6th floor. You should have better toilet paper & kleenex.
Great stay. Had an event at Seaport World Trade Center. Would stay again
The Seaport Boston Hotel seems to have been recently upgraded, as the rooms are quite modern, comfortable and well maintained. The bed was very comfortable and I appreciated the bedside buttons to set the door to privacy, and turn off the lights. I was also impressed by the hotel's environmental focus. There were two bins in the room--one for trash and the other for recycling. The customer service was great and I also liked that tipping is not allowed. Gratuity is automatically included in the restaurant (just 18%) and the doormen do not accept tips for helping with bags. I also used the business center and was surprised to find that use of the scanner, copier and printers was free. I was able to print documents for a presentation for free. I had a great experience as this hotel and would highly recommend it to others. I don't have any criticisms of this hotel!
We unexpectedly needed a hotel for one night in Boston. Went to Kayak for a solution and ended up in this luxury hotel for a very reasonable price right in downtown Boston just across the street from the Flower Show which was right where we wanted to go!
Newly renovated ... fantastic bathroom and shower
The pool was closed for renovations and we were not informed in advance. Had we known, we would have booked our stay at another hotel for our getaway
"Full-service", with convenient tip-inclusive billing. This eases a minor business travel headache. Great location and facility.
Location, very comfortable bed Bathroom too small, water with very low pressure
No pool due to renovations...not mentioned when reservations were made...not explained when checked in...
An excellent Boston experience all around
What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.
Arrived in Boston just in time for a heavy snowfall accompanied with a vicious wind. Being from snowy Colorado I was well aware of fast changing weather conditions. The Westin staff were also aware and took on the opportunity to show off their talent. These people know how to take care of customers with their great service, personalities and that always lovely humor. I'll be back!
The shower kept running hot and cold and I could not set a temperature that was relatively consistent
Didn't like how the website advertises a pool and spa but they have neither.
Couldn't ask for a better location. No free wifi. Only basic tv channels.
The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.
Location Staff was inattentive and seemed bored. I arranged for a crib for my room for my son and upon arrival, it was not in the room which was hugely inconvenient. I had to call to have it brought up. Also, wifi should be free in this hotel.
You can get to Copley Place and the Pru without going outside so weather is not an issue. Lots of restaurants nearby including Eataly. Symphony Hall is walkable. You can also walk down Newbury Street to the Public Garden. Hotel is small enough that you're not overwhelmed by people everywhere like the Marriott nearby. Parking is expensive! No coffee/tea in lobby - just in room.
The Westin is located in the heart of Boston with easy access to public transportation, restaurants and shopping. Great location for business travelers. Customer service was also great. Definitely worth checking out for your next business trip!
Good elevator security, location, friendly doormen, the staff apologized for not taking care of my water problem or leaving a note. Didn't fix the loud banging noise when I used the hot water in the bathroom sink, mold in the shower drain, shower clothes line didn't work, no Boston papers available, coffee poor quality, Starbucks croissants were day old and cost $4+, I had a view over industrial Boston, obstructed by the gym. Even the gym faced away from the water.
Parking shoub be free.... One reazon i change to anotyer hotel.... But the night i stay was perfect.. Larry G
Easy about 1 mile walk to back bay. Room smelled musty. First was given a room that wasn't cleaned properly. A shirt was in the corner of the room and a black mascara mark on the pillow. Then was moved to a room with a balcony which was nicer but still smelled musty and had eaten food(baba ganoush) left in the fridge. Housekeeping needs to improve! Will never stay again. Hyatt Regency in East Boston by the airport is way better!
The online description advised on-site parking, it sure was, at $38 a day, I could have stayed at the Marriott down the road with free parking $38 a day parking, turned my $150 room into a $200 a night room after taxes, very deceiving
Hotel staff were excellent, helpful, and very accommodating when there was a mix-up with room assignments. We really appreciated their friendly and gracious service.
breakfast was very good comfort parking was an additional coast. We had two cars $80 total you can hear what is going on in the whole way and next-door room
Special thanks to Maria at the restaurant, and Roe, the omelette chef for outstanding service. Nothing.
It was comfortable. The staff was awesome. It was run down and the parking was over priced considering there was a lot of empty parking spots and outside the city.
The staff are very nice and accomodating. Rooms are comfortable and include wifi. The restaurant is just ok
Hotel is clean and comfortable, Free wifi. High parking costs
Good level of service and venue Pool is too far from rooms
loved my room and the location!
Clean and comfortable. Good valet staff. $50 parking... conveniently not mentioned prior to arrival. Asked for 2 queens and got a king. Nothing but 20-somethings in the lobby any time I was in it (ZZZzzzzzz). As I almost live in hotels, I care about the mix for my own sanity and it would be nice to have a more professionally/intellectually diverse mix. Inconvenient access to AC plugs at the desk. Occupancy sensors suck. No mint:)
Great rooms, great service. Not very family friendly.
The liberty staff, amenities, location and feel were top notch. I did not like how thin the walls connecting the rooms were. It was hard to fall asleep at night a few nights we were there because there was no sound buffer.
Bar at night was so packed you couldn't get a drink.
The hotel is very unique for sure. How often do you get to stay in a prison in luxury? The staff is very friendly, and the glass of sparkling wine at check in was lovely. The quiet lobby turns into a very lively nightclub in the evening. Our view was a tiny slice of the Charles river and the Royal Sonesta Hotel. The price for everything from drinks to breakfast is obscene. My husband and I had breakfast in Clink Sunday morning, I had Bacon and eggs, with 6 pieces of red potatoe,and two cold pieces of toast. My husband had the same except he had sausages that were undercooked, and we each had coffee. The total came to $59.92 without tip. We didn't get menus, just ordered, so we were stunned. Buyer beware!!
andre and young man from new jersey was the best person who hever attended me at a hotel . Top notch. the business center and gym need an upgrade
Customer Service was amazing - staff was efficient, friendly and helpful. Over all feeling of this place is customer-centric without being stuffy or gratuitous -Would love to go back again! It was a little hard to get to off the highway - but not much they can do about that ;)
Structure Pretty much everything
The staff was very friendly and courteous. Location was excellent for my needs Price was way too much for the room and amenities. Very poor value for the money. Does not compare to the Four Seasons or the Ritz in comfort price or amenities. Room was not very comfortable and to charge $19.95 for high speed internet per day is outrageous.For the price it should be complimentary. Would not stay there again.
We've stayed at the Liberty several times. We love it. Great location, great restaurants, and the lobby is amazing.
Very friendly staffs. Free Wifi only for 2 devices per room & it's not the high speed for playing games. Upgrade is $20 extra.
The brick work was super cool and the location is top notch. Walking Charles street and public garden was amazing If you stay in the jail rooms the lobby can get a little roudy, but bar closes at 2am so it's quiet after that
Friendly staff; accommodated a late check out request, but with a fee to be paid. Not an issue. Promised champagne and strawberries for special occasion (but never arrived). Great location. Bellmen were extremely helpful! Front desk staff seemed friendly, but read issues we had. Had there not been any of the issues, this would've been a great stay, I just don't know why there were so many missteps. It was a good stay, if you look at room size, bed comfort, bathroom size and comfort (just don't expect privacy; everyone will know your business in there!), friendliness, location. This should be a phenomenal stay. It has all the makings for it. It must've been a full moon or something that weekend. Was promised champagne and strawberries the first evening, but it didn't come. The next day, the room wasn't cleaned when we arrived back at 11pm, so called to have at least the bed made and fresh towels (they offered a discount on an additional night, which was accepted, though didn't go smoothly at final check out for some reason); also mentioned the missing champagne and strawberries, was told they'd be there the next night, but again no champagne or strawberries when we returned. Ever. Hallway was meeting central at 3am for drunken shenanigans by other guests. Finally, on the fourth day, after returning to the hotel after a long day, the wireless entry failed, so we had to wait to be let into the room. To the front desk's credit, they were going to upgrade us for free on the last night for the inconvenience, but one of us needed to get back into the room because they were flying out in two hours, so that wouldn't work. Was promised an email accounting, even gave email address and was promised in 5-10min; it's now over twelve hours later, and still no receipt in my inbox or spam/junk folder.
Had online check in everything was very clean beds comfortable great staff
Staff was very helpful and kind. After taking a red eye they were able to accommodate us on an early check in. Hotel and rooms were clean. Beds were comfy too. AND it's close to everything/walking distance.
The location was great with close proximity to public transportation and that made it easy for us to get around the city. Front desk was able to get us a room with double beds on a busy holiday weekend. 1) Slow elevator to get to lobby 2) Steep valet parking fees 3) Room service did not clean the room on our first day. I am not sure whether it was because of busy holiday weekend.
Close to everything but quiet to recharge Parking, not included
Nice and clean. Annoying to pay for parking. Made me really angry, the hotel should have free parking for its guests. $40-55 a night is just ridiculous.
Wonderful location, comfortable and clean room, friendly staff. What else can I ask for a 3 day visit to the city. Can't think of anything.
Comfy beds and clean room located easy walks from Boston Common Faneuil Hall and so much of the tourist stops we wanted to see. Salvatore's was a decent restaurant right across the street. Snooty staff at front desk. Restaurant staff courteous. Not a hotel with a family vibe. It seems more suited for business and conference attendees
Location is great in the center of everything walking distance anywhere to Boston. That breakfast is not included with the price tag of the room breakfast should be complementary. Parking under the hotel should be priced accordingly and have a special pricing for hotel residents.
nothing - pay for internet in a 4* hotel? in every starbucks internet is for free, at least a basic bandwith - rooms are really old, I expected more from the brand hyatt - on 1st day room was not cleaned, only upon call I never ever stay in a Hyatt again
everything worked good location
Room was immaculate and newly renovated. Front desk staff was extremely helpful and accommodating for my late check in. I am from the area and stayed overnight to avoid public transit issues on the morning of an important meeting. I would definitely stay there again!
Nice doormen Cramped rooms that were not sound proof. No character to the rooms
Walking distance to all central Boston. Fantastic location Shower is a glass box dividing the bed room and bathroom. Perfectly ok if you're into that sort of thing
Friendly staff, clean room, superb matresses.
The location was great especially in proximity to public transportation. The decor was simple and comfortable. The noise coming from the hallway and room next door was somewhat bothersome. The lounge on the groundfloor became a night spot on the weekend and guests are continuing to party going back to their rooms. The acoustics in the lounge were very loud as well.
The location was perfect for seeing almost everything in Boston. You ar eright in the centre of things yet it is not noisy like some hotels right in the hub of town. 2 things - No coffee maker in the room...thankfully coffee shops were close by...and having to pay for Internet in business centre
the hotel had an excellent location in the middle of town and right across from quincey market and all sorts of historic places also near the water. I did not like the colors in the room, not really funky and stylish
Cleanliness, bedding. I really missed a coffee pot in room and thought wifi should be gratis
I actually like the location, since it's a little quiet. It's clean and hip and the staff is not in your face, but always helpful when you need. It's a tasteful place to stay.
I encountered a few problems and the staff acted immediately to accommodate me.
good hotel, good location, great!
The room was a good size and the facilities very good with very good service to support
The location was excellent - just a short walk from Boston Commons, Copley Square, the Green and Orange T lines and commuter lines, and several great restaurants. The room was cozy and provided the necessary amenities and the bed was very comfortable. Heather the concierge went above and beyond our expectations in handling our requests and helping out with some post-Boston Marathon logistics. All of the staff from check-in to the housekeeping staff were exceptionally friendly and helpful. The hotel displayed the charm of a historical building but with all of the necessary modern conveniences. The elevators were a bit small and we had to pass one up at times when there were more than a couple of people waiting or when they were full. The lobby was a bit small and was a bit of a bottleneck during and after check-in. The Precinct bar had a good energy and good drink selection but the food and desserts were just okay (we did not get a chance to try the restaurant). We wish there was a pool or hot tub, which would have been perfect for post-race recovery.
Excellent and enjoyable stay at the hotel. The hotel staff were very professional and helpful. The facilities were ideal. Cuffs bar is great fun. Good location not noisy, shops and sights not far to walk. N/A
Back bay location is perfect Coffee in lobby and Lobby in general Room furnishings Bathroom Valet parking very slow
the entire experience was fantastic. The Concierge, Heather, was outstanding.
Loved the bathroom. the toiletries (Aveda is great!), the warm towel racks, and the robes. The bed was very comfy and the room was nice and quiet. Our room was TINY! Not much larger than our king size bed. That was disappointing. I also wish there was a coffee maker in the room.
The staff was extremely attentive and eager to help.
I loved the robes, comfort of the bed and pillows, provided toiletries in the bathroom. We also discovered that there was a towel warmer which was very nice. The tv was great- there was a fridge which came in handy when we had left over food. The in room keurig and travel cup was super convenient There was Giant bottle of FIJI water sitting by the coffee machine labeled that it would cost $7.00 for each if consumed. Kind of annoying I wanted them the entire time but couldn't get over the price.... I can't pay $7 for water.
Everything was walking distance from the hotel. Staff was really friendly.
Very comfortable bed and perfectly situated Unrequested early morning wake up call on check out date
The location is great, the restaurant and bar has good food and drinks, the staff was friendly and helpful. We booked three rooms at this hotel because there were 6 of us and we all booked the same type of room but they tried giving one couple in our party a smaller room, but they did fix it so that was good. Also, the refrigerator in our room was broken, but they also came and fixed that right away.
Didn't even know it was the Boston Redsox Official Hotel. Lots of sports memorabilia, great creature comforts, staff eager to please. Jonathan at front desk was the standout employee that made our stay even better. He had great tips, suggestions for sights & food and truly made us welcome. Having to leave
Wifi was terrible. You couldn't even get high speed wireless in the lobby. You had to pay for it and even then it was spotty at best. For the money we paid for the room, reliable internet service is not too much to ask.
The staff at the Hotel Commonwealth was friendly and accommodating. My Mom and I stayed one night in order to attend the Patriot's Victory Parade, and though we opted for a late checkout, we ended up getting stuck on the parade route. We called to let the hotel know, and they were very kind. Instead of charging us for half a day, they went and packed up our room for us, and held our luggage in the bell closet. The hotel was beautiful and the pillows and beds were some of the best I've ever slept in! Will definitely stay again.
Service was great, Room and amenities were lush. For a BU Alumni attending some University events it was perfectly convenient! Valet was a little pricey...park on the street if you can but the Valet guys offered great service! Valet parking was pricey for Boston!
Shower head needs replacing room 410
Smelled good, friendly people, the room, the fancieness Issues with my prepaid credit card apparently they're not accepted. This should be noted somewhere when booking. I didn't have another credit card or enough cash. In the end it was worked out but it was unneeded stress. When checking out (645 am) we needed to wait for a bit. There was no staff at desk
Room was great; location superb to Fenway for Billy Joel concert, and staff was fine. Valet was extraordinary! However, had to negotiate with staff at desk to get room reserved. Booked at Hotel.com and reserved the Fenway Room which is shown on their website as looking over Fenway Park. When we asked for it upon arrival desk clerk told us a lot of people THINK it looks over Fenway but it doesn't. Even if it did there was construction obliterating any view. (Picture on Hotel.com misleading: hotel is on Beacon Street a block from Fenway Park). He gave us a "Kenmore" room which looked into alley-type street. Asked for refund of difference, told not done, but upgraded to suite. Satisfied with new room..
The staff was very nice. Service impeccable. Beds were so comfortable!!!! We will be back!!!! There is not a single thing I did not like about this hotel. It was wonderful!
We travel alot and I don't think I have ever stayed in a nicer hotel. The rooms were exceptional from cleanliness of the rooms to the friendliness of the staff. I will never stay in another hotel in Boston but thisone. Nothing!
Lovely hotel. Elevator system very efficient. Rooms very spacious. Noisy neighbors. Called front desk and they didn't seem to do anything.
I recommend valet parking. Location is excellent for shopping too and staff are great. Bathroom was not cleaned properly may be the product they used and did not finish wiping down because toilet cover and seat was sticky.
The location was great. For $640/night there were zero amenities. Such as, the room came with 2 keurig pods, if you needed more (for your 4 night stay) they would happily provide them for you for $1 per kcup. Wifi was extra. Oh, there was a continental breakfast on the 28th floor however, for my $640/night that was not included in my stay. Not sure how you upgraded to coffee and a donut.
the view was the best. Have to get private parking, costed same as my stay at the hotel. waited for 1 hour and made 5 calls to get brushes.
Located in large shopping mall in center of town. Very clean and relatively comfortable. Water bottle in room cost $7.50. Elevators very slow on occasion. Very old TV system with limited HD channel selection.
U arrived early in the day and they checked me into a lovely room.
Elevators are a disaster, unless you love waiting. No free wifi in the rooms (what year is this????). No fridge in rooms (what year is this???)
the room was very clean,great view of the city and the bed was fantatic.will stay again
The amenities, the restaurants, the staff, the rooms were all very nice. I was very upset with the fact that my room had no internet access other than paying $13 to $17 a day. I am sure when I made my reservation through Kayak that in the description of the room it read that internet access was included. I called the concierge desk but they were of no help to me. As nice as my stay was, I would not stay at this hotel again nor would I recommend it. The elevators were a mess during my stay too. Everyone staying there was upset and complaining about the incredibly long wait times.
I think the hotel feels too old.
It is in the Copley Plaza and as such closed to every thing and like other hotels in Boston, too expensive for what one gets in return, but this one was less expensive. Though Internet was available, only at exorbitant price; amenities in the room, none; one plain bottle of water was $7.50, though we had a nice view to the street, still the room was not cozy, rather detached , impersonal and with white all around gives the sensation one is in a hospital and it is sickening. no night reading lights. In the middle of night to much lights moving to the room frm out side.. It is clear one is not at home!
A tad expensive, but beautiful for that special treat. Location, quality, services, staff friendliness, all 10/10.
The hotel is but not more than that !
spa , pool . close to gardens .with transportation. good food at a fair price $44.00 parking was a one time fee which is fair.will promote and stay again everthing was great!
This was a great place Nothing bad to say here
Wonderful location with a world class view of the Boston Harbor, the airport across the bay and the flashing lighthouse at the mouth of the Atlantic beyond. Very good downstairs staff, lovely restaurant and bar, and spectacular if you like boats, the water, watching the weather and walking to the aquarium, etc. Easy to get to by water taxi from the airport -- an adventure. The sheet on the bed had what was certainly a fresh red blood drop on it -- like someone had cut them selves and didn't know while making the bed -- when we finally came in late the first night. The staff took care of this and the room was very clean after that.
breakfast at this hotel is below hotel standards!!!
Location and atmosphere Received a queen size not the king and there were issues with the minibar
View of the sea & quality service Breakfast not included in price. Overall cost too expensive (bed+breakfast+taxes)= more than 400 euros per night)
Excellant facility, perfect location, easy walk to Little Italy and other shopping, Fennial Hall. NO
The staff could not have been nicer in particular the Concierge Desk It was expensive but because it was a conference we stayed there
The Meritage Restaurant was outstanding. Our view was magnificent and the staff was very attentive, they seem to like what they are doing. The maid service was a bit inconsistent.
A fabulous location, with great views of the Harbour, made the start of our New England trip something to remember
Very clean, modern look, staff was friendly and helpful. Unable to block out light from the street with blinds. No on site parking available. A better discount on local parking garage would make this hotel one of the best affordable stays in the city.
Close to work, comfortable bed. No in-room coffee, very weak shower stream, no breakfast buffet, no desk, AC that blows right on you, lights that are impossible to adjust.
The morning staff was nice The evening staff was a bit rude Had a lots of ants in our room!!
My wife and I stayed in Boston for a quick getaway and were very impressed with the hotel. It offered a clean room with a comfortable bed. The location is the reason to book this hotel,
Rooms were small and dingy and poorly lit.
Location was great close to everything. Price for the location you cant beat it Parking was a block away and it cost $32 with there discount.
Room and hotel were nice. Location was very loud. It was friday night and the noise outside did not stop until after 4am (car horns, loud drunk prople, police sirens). We literally got no sleep due to the extreme noise.
Location was next to Faneuil Hall/Quincy Market...good price for that area Couldnt control temp in the room..froze all night
Centrally located, nice comfortable rooms. Breakfast available starting at 6am. Not enough in room lighting. A second mirror in bathroom would have been nice.
Very nice rooms No garage or valet
Location Value Room size Quiet heating/cooling system Staff The blinds. We had an interior room with the window looking out into the hallway. No big deal except that they used a $15 Wal-Mart blinds on that window and had a blue light in the hallway that was on all night long. The room was bright...all night long. If you're a person that is at all sensitive to light in your room at night, this may be a deal breaker. If you're management reading this, put up some blackout curtains or turn the stupid light off at night! This was my only qualm, otherwise it was a great place.
Great location , clean, spacious, comfortable beds, quiet Parking. A few blocks away and cost an extra $30. No breakfast.
The employees were excellent and the room super nice and very clean The only thing that was a little tough was being in the room next to the elevator cause we could hear it always
Even under construction, the Revere is a wonderful place to stay. Easy walking distance to Boston Common, Chinatown and the Theater District. The staff were wonderful. Especially Richard Pettiglio, the Concierge, who went well out of his way to make sure our stay was exceptional. My ONLY dislikes were: way too little counter space in the bathroom, and that construction shut down half of the elevators during the peak checkout time. Folks with luggage were waiting for > 20 minutes for room in an elevator. The front desk staff did their best, however were definitely understaffed to handle the checkout volume.
Nice lobby, but this hotel needs a major amount of work! Problems: 1) TVs are analog, which means there is no resolution at all. Very blurry. Like 1998 TVs. Shocking at a so-called 4-star hotel. 2) Air conditioners that are so loud it sounded like we had a 747 revving outside our room. We couldn't adjust the AC except to two temperatures: 68 and 74. 3) No mirror in the room. 4) No refrigerator or mini-bar in the room. 5) No blow dryer. 6) Waited 15 minutes for an elevator, then couldn't get on it was so crowded. 7) Rude, arrogant staff except for Serena, and the day GM, who tried to help but wasn't around to do much until it was too late. Don't stay here. There is so much better around!
Style and general vibe of the hotel. Clean and extremely comfortable rooms. No included coffee/breakfast
Clean and comfortable I did not like that, $300 was held on my credit card for "incidentals" without any notice of this policy. Bad business!!!!!
We could not use the outdoor area due to an event and we were not informed until we got there
Nice hotel-good location - clean rooms and white bedding, which I love Valet parking is over $50/night which seems way high
Location is ideal! You can easily walk to all the major attractions in Boston. It would have been nice to have a refrigerator in the room.
Convenient location, very pretty and clean hotel. We had a nice view of the harbor. We had a four-night stay and had to get new room keys 6 times. Housekeeping did not come to our room the day after our arrival. There is no convenience store in hotel. Otherwise it was a great hotel.
Clean, modern decor, bath utilities were excellent. Parking cost was too much. Should offer a discount on parking for people who are staying at the hotel.
Helpful staff, great location Rooftop pool/bar was noisy late at night; would have liked to have known about it in advance
I liked the comfort of the bed and the view of the city. I did not like the staff. Bad customer service and do not know how to handle problems in a professional manner. Need more ppl working the front desk, there was a wait to check in.