Pros: Quick and extremely helpful/friendly check in. (I had mistakenly made my reservation for the wrong date - completely my fault - but the person working helped me through the changes and was able to switch my reservation over to the day I needed it with no change in price.) The car was basically brand new, very clean and in great condition.
Cons: My only problem was that I found it hard to find the rental counter - there weren't signs outside for Budget so I was confused. Luckily the door person at the hotel was able to point me in the correct direction!
Jan 7 2016
Pros: No experience
Cons: Because I did not get a car in Delaware, I never returned one in Cambridge.
Apr 9 2016
Very quick, couldn't be happier.
Pros: Very quick, couldn't be happier.
Cons: Economy is economy.
Jun 11 2016
Pros: The price was great and the pickup location was easy to get to.
Cons: The guy in the parking garage who greeted us when we were turning the car back in was so rude and obnoxious!
Jul 10 2016
Pros: It was a reliable clean car
Cons: Fairly pricey
Aug 29 2016
Pros: Great price / convenient pick - up / good size vehicle
Cons: Car snelled like smoke - I am sensitive to this smell and know immediately when someone has smoked in a car
Sep 6 2016
Waited in line for 3 hours to get the car
Cons: Car smelled like cigarettes
Sep 6 2016
Cons: Waited 2.5 hours to pick up a car they didn't have. Total mismanagement issue overbooking cars and leaving customers waiting.
Sep 6 2016
Very very poor
Cons: Very bad service. They couldn't anticipated long weekend pressure. No car was there to provide us. Waited there for 4 hours. Thought of cancelling our long weekend. Not even got the similar car what we expected. We were so upset and down that finally met an accident. I personally recommend nobody to get car in long weekend from budget.
Sep 8 2016
Had to cancel
Cons: There was a two hour wait to get the car. Ridiculous. They probably did not even have enough cars to fill the reservations. Had to cancel.
Pros: Pick up and drop off were quick and easy. They offered me a free upgrade to a bigger car, but I declined. The VW Jetta was clean and a great car to get me around New Englad this week!
Cons: When I went to book online I initially got quoted a price that a little cheaper (around $19/day) and I accidentally closed the window. When I reloaded the page it had jumped up to around $23/day. I was a little bummed about that, but it was still a great price for a rental that fit my needs.
Oct 3 2016
Pros: Very smooth easy pick up, the car was great all weekend, and the price was doable! The office was a little ways away, but overall TOTALLY worth it!!
Oct 5 2016
Cons: Great service
Oct 19 2016
Pros: They were extremely flexible and kind as I could not pick up on Tuesday evening before they closed - moving it to the next morning was smooth and worked out well.
The rate was fine - I sort of wish I hadn't purchased the extra insurance but that was my decision
Pros: Never used. They sent me to a different company
Oct 18 2016
Pros: Cleanliness, comfort
Cons: Why pick up at Thrifty Cambridge instead of BOS airport as agree at booking which we have to take Uber for another $62 for round trip to airport !
Oct 21 2016
Cons: I had booked my car rental 4 months in advance to ensure I would get the car I wanted for a road trip through New England. However, when I got to Thrifty they said they could not find the keys for the car I had requested. I had wanted a small car to save on gas mileage and the elevation I would be driving on. Instead they gave me a mid size car that went through a lot of gas. Also, the car reeked of cigarette smoke. The smell was so strong we had to invest in air freshners which did very little for the smell. I had tried spraying perfume as well which was only a momentary fix. We kept the windows down for most of the drive. When we would turn on the AC, a very sour smell would come through the vents. Also, we had been told rolls would be covered; however, before leaving we told the car had not been registered to EZ Pass so we would be responsible for all tolls, which added up.
Long story short, do not rent from this company.
Nov 30 2016
Small office, but decent service
Pros: Car and service was as expected.
Cons: Separation of collision and liability insurance was a surprise, but it turns out that's common.
Cons: The car was clean but the smell of cleaning solution/ air freshener was really strong and gave me a headache. I had to have the windows open all day and all night to air it out. The next day, the smell was still evident and I had to wash the clothes I wore because the it seeped into my clothing.
I wish they would have emailed me a copy of my receipt.
Sep 6 2016
Pros: The car was ready for pick up at the time I requested and there was not a long wait to process.
The care was in mostly good condition, with a small scratch on the back from a previous renter.
Drove well and convenient for this weekend trip.
Cons: Drop off was fairly unorganized. There were several cars being dropped off and it was not clear where to go. When I went to return the paperwork, there were a ton of people waiting to pick up cars and it wasn't clear if we had to wait to process our forms too.
After about 20 minutes of waiting, the lady at the desk told us we could leave the paperwork, which could have saved the time waiting in line.
38 travelers who rented a car in Arlington gave the car agency they used an average rating of 6.9