Cons: I don't like the re fueling policy. That's if a customer returns a rented car with a half full gas, he should not be charged for the price of a full gas tank.
May 13 2016
Pros: same as above
Oct 27 2016
Pros: Great service, good deal- very cheap.
We hot a free upgrade.
Nov 15 2016
DON'T USE HERTZ
Pros: Nothing, they lost my business
Oct 16 2017
Office closed when arrived to pick up car
Cons: The email I got failed to mention that even though we were told to pick up the car at 12:00 that the office closed at 12:00 and no one would be there for us to actually get the car. We arrived at 12:15 and had to make other more expensive arrangements. I was not impressed at all.
Oct 24 2017
Pros: processed quickly
Cons: wouldn't let me return car to another Hertz that was closer
Nov 11 2017
Pros: The staff was attentive and great. I really appreciated it!
Nov 27 2017
Pros: Overall, I was pretty happy with this car rental. The car itself was fairly clean and very comfortable to drive. I like that this particular Hertz location will pick you up and drop you off at home, saving us money on a taxi. The service was all around very friendly as well.
Cons: I had to dock points slightly in my rating, as our pick-up was 30 minutes late. This was due to a mistake on Hertz's end, and they were very apologetic.
Jan 5 2017
Pros: By far the cheapest company to rent a car. We were really happy with the car's excellent condition and had a lot fun driving it.
Jan 3 2016
Pros: pick up and drop off were easy, car performed well good mpg
Pros: Quick and extremely helpful/friendly check in. (I had mistakenly made my reservation for the wrong date - completely my fault - but the person working helped me through the changes and was able to switch my reservation over to the day I needed it with no change in price.) The car was basically brand new, very clean and in great condition.
Cons: My only problem was that I found it hard to find the rental counter - there weren't signs outside for Budget so I was confused. Luckily the door person at the hotel was able to point me in the correct direction!
Jan 7 2016
Pros: No experience
Cons: Because I did not get a car in Delaware, I never returned one in Cambridge.
Apr 9 2016
Very quick, couldn't be happier.
Pros: Very quick, couldn't be happier.
Cons: Economy is economy.
Jun 11 2016
Pros: The price was great and the pickup location was easy to get to.
Cons: The guy in the parking garage who greeted us when we were turning the car back in was so rude and obnoxious!
Jul 10 2016
Pros: It was a reliable clean car
Cons: Fairly pricey
Aug 29 2016
Pros: Great price / convenient pick - up / good size vehicle
Cons: Car snelled like smoke - I am sensitive to this smell and know immediately when someone has smoked in a car
Sep 6 2016
Waited in line for 3 hours to get the car
Cons: Car smelled like cigarettes
Sep 6 2016
Cons: Waited 2.5 hours to pick up a car they didn't have. Total mismanagement issue overbooking cars and leaving customers waiting.
Sep 6 2016
Very very poor
Cons: Very bad service. They couldn't anticipated long weekend pressure. No car was there to provide us. Waited there for 4 hours. Thought of cancelling our long weekend. Not even got the similar car what we expected. We were so upset and down that finally met an accident. I personally recommend nobody to get car in long weekend from budget.
Sep 8 2016
Had to cancel
Cons: There was a two hour wait to get the car. Ridiculous. They probably did not even have enough cars to fill the reservations. Had to cancel.
Pros: Pick up and drop off were quick and easy. They offered me a free upgrade to a bigger car, but I declined. The VW Jetta was clean and a great car to get me around New Englad this week!
Cons: When I went to book online I initially got quoted a price that a little cheaper (around $19/day) and I accidentally closed the window. When I reloaded the page it had jumped up to around $23/day. I was a little bummed about that, but it was still a great price for a rental that fit my needs.
Oct 3 2016
Pros: Very smooth easy pick up, the car was great all weekend, and the price was doable! The office was a little ways away, but overall TOTALLY worth it!!
Oct 5 2016
Cons: Great service
Oct 19 2016
Pros: They were extremely flexible and kind as I could not pick up on Tuesday evening before they closed - moving it to the next morning was smooth and worked out well.
The rate was fine - I sort of wish I hadn't purchased the extra insurance but that was my decision
Mar 8 2017
Pros: Super efficient and helpful staff. Price couldn't have been better!!
Cons: Car smelled like stale cigarettes. The seats were uncomfortable, but that's the maker's fault, not enterprise.
Mar 9 2017
Cons: A few things were at an odd angle in the small car
Aug 2 2017
Too much hassle
Pros: In the end the car was economic on gas
Cons: Reservation was made but they did not have a car. Went to a different location and they also did not have a car. Ended up renting from another location in the back bay. Wasted at least two hours running around for a car when I could have been on the road. Since I left later in the morning the traffic was horific thanks to enterprise rent a car. I got to my destination late and my trip was useless.
Sep 20 2017
Pros: The customer service was very good.
The Car was clean.
The car was efficient.
Cons: They didn't provide pickup.
The driver seat: not very comfortable.
Having one back door and that being locked (childproof) was kind of inconvenient.
The price was very high for one day.
Jan 24 2017
Pros: love the fact that Enterprise had the service to pick up and drop off ....makes it easy.The staff is professional and adept in getting you in and out!
Pros: Never used. They sent me to a different company
Oct 18 2016
Pros: Cleanliness, comfort
Cons: Why pick up at Thrifty Cambridge instead of BOS airport as agree at booking which we have to take Uber for another $62 for round trip to airport !
Oct 21 2016
Cons: I had booked my car rental 4 months in advance to ensure I would get the car I wanted for a road trip through New England. However, when I got to Thrifty they said they could not find the keys for the car I had requested. I had wanted a small car to save on gas mileage and the elevation I would be driving on. Instead they gave me a mid size car that went through a lot of gas. Also, the car reeked of cigarette smoke. The smell was so strong we had to invest in air freshners which did very little for the smell. I had tried spraying perfume as well which was only a momentary fix. We kept the windows down for most of the drive. When we would turn on the AC, a very sour smell would come through the vents. Also, we had been told rolls would be covered; however, before leaving we told the car had not been registered to EZ Pass so we would be responsible for all tolls, which added up.
Long story short, do not rent from this company.
Nov 30 2016
Small office, but decent service
Pros: Car and service was as expected.
Cons: Separation of collision and liability insurance was a surprise, but it turns out that's common.
Mar 7 2017
Poor Customer Service
Cons: They don't have any information. Their policies are waste. Their toll charges are compulsory if you don't take it they put fine on you. Thier insurance charges are ao high. Just having car charges low as compared to other companies doesn't matter overall thrifty is super expensive including all insurance toll and other services. They don't have decent cars too.
52 travelers who rented a car in Arlington gave the car agency they used an average rating of 6.9