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The Employees and the location The walls must be thin because we could hear everything in the hall and rooms next door.
The lobby looked to have been recently remodeled. Staff were friendly. Ants found crawling on the nightstand nearest our window. Breakfast was basically understaffed and out of stock by 9am. I felt bad for the poor girl trying to restock breakfast items for the 40 or so people crammed into the tiny breakfast area.
I like the room and they offered a hot, full breakfast. The breakfast buffet was well stocked. The idiots charged me for the room although I'd already paid Priceline for it. They admitted their mistake, but it takes 5 days to get my money back and all they offered was 'I'm sorry.'
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We had a great time and the breakfast was fantastic. NA
Accessible location, clean rooms, friendly staff Rooms kind of smaller than expected
Friendly staff ---- Marriott quality at a lower price than I was quoted online at Marriott Rewards. See above
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The front desk staff was friendly and helpful. Our room was clean. The hot breakfast had plenty of options to choose from. Our bed was very firm. We like firm mattresses but it seemed a little worn out. We had a handicap room and the seat in the shower looked dirty. Everything else appeared well cleaned though.
Location - very close to the Biltmore Estate The sheets had not been changed & were dirty/greasy.
Option of indoor pool and free breakfast; coffee, tea, hot chocolate always out Pool was small, overall a little outdated but it was in good shape, staff was not out of their way friendly but weren't unfriendly either.
Very nice clean with friendly service and breakfast
Clean. Quiet. Good location. No pool. Had to go to front desk to get exchange our dirty towels, etc for clean ones. Old ones had to be turned in before we could get new ones? Really.
THE DESK CLERK WAS EXCELLENT. PEOPLE WERE FRIENDLY AND THE SIZE OF THE ROOM WAS SUFFICIENT. THE CLERK GAVE US DISHES AND PANS THAT WE NEEDED WHICH MADE IT CONVENIENT AND CLEAN. WE LIKED HAVING KITCHEN FACILITIES. THE BED WASN'T VERY COMFORTABLE. THERE WAS NO SHAMPOO.
Attentive check-in. Clean. Easy to find. Good location Nothing. It was what I expected>
This place looks to be something out of a horror movie. It's rundown and unkept. Our room rate was twice what it was worth. Everything.
The location was within walking distance of multiple restaurants and there was an IHOP attached. The indoor pool was nice. The rooms were dark, old, and musty. Everything was falling apart. Half the rooms had furniture stacked up inside them. Walking through some parts of the hotel felt like reenacting scenes from The Hills Have Eyes.
prompt service heater was broken
The upgrades they have done are awesome! Rooms are very spacious and comfortable. Staff was extremely friendly and helpful!
No frills motor lodge. It's a bit dated, and doesn't have any fancy amenities, but it's clean and comfortable. We had no issues with it.
The price was good for Memorial Day weekend. The exterior looks painfully scary. we almost considered this a sunk cost and went to a holiday inn. The inside was okay but one wall was all windows, which is incredibly unsafe. I'm so glad we only stayed 1 night.
Met needs on a rainy road trip. Friendly staff and good pet policy. Excellent cable tv channel selection (better than many larger higher-rated hotels).
Bed was clean and comfortable. Bathroom was also clean. The person at the front desk was welcoming. Carpet felt a little greasy. Looked like someone had tried to kick the door in. Bathroom door was also broken in places.
I really liked the location. I really liked the staff. Very friendly and helpful The room did exactly what I needed it do, allow my dogs and I a good night sleep. I have nothing bad to say. It was actually a better place than I thought it would be. It is not the Grand Bohemian, but I did not want that. Thank you so much for the value you provide. It was much needed for the purposes of the trip. Truly wishing you all much luck and succes.
Secure WIfI Stains on Carpet; Bad Odor; uhhealthy donuts for breakfast Gita
It was really clean Old, needs to be updated
Location Accommodations were in need of an overhaul and repair. Seemed to be more permanent guests than overnight guests. Overpriced for the state of the motel.
The location was good I reserved a price and was overcharged by 50$ when I got there. The room had a strong cigarette odor. There was a bug in the room. The soap was substandard. It says coffee included but they don't say they give you one packet of sweetener despite us paying for 3 people. Also two small towels which barely dry. Management literally screamed at me when checking in when I asked why we were being overcharged; and gave me dirty looks the whole time. Nice location but management needs and overhaul.
Room was comfortable and quiet. Room was clean and appearance OK for passing through. All the features worked as expected. Recommendation: make electrical outlets more accessible for those travelers that have medical devices needing power outlets. Heat and air-con worked fine and our unit was not excessively noisy. Wonder why no king size bed rooms available? Would be asset to travelers. Passed on to management noticing bugs in bathroom middle of night. Agree with another guest that lobby was stuffy and smelled of animals. There were folks checking out in the morning with two dogs, one not on leash. Entrance looks shabby. Air con unit left of entrance door is damaged looking, and trashy. Planters with ugly plants need to go. Owners, first appearances tell a lot about what to expect inside. Kudos to the management for display of patriotic feelings. But flag should not be displayed as this flag is. Stapled or nailed to wall is wrong. No proper lighting of flag at all. Weathered flag and the staples are tearing the fabric. There is adequate space in the circular space opposite front door for proper flag pole and proper lighting. Would make significant difference in building appearance and flag display. As for morning offering of juice, coffee and doughnuts, no issue. Go to restaurant or another chain if you want more.
Location, very tolerant cancellation and refund policy. Price, cleanliness, ashtray in a non-smoking room, patrons tailgating in the parking lot, indiscreetly urinating (woman).
The staff was very nice!!! It is old and nasty!!
I liked the price and the people working there were nice. It was just a bit "shabby" overall. Lights not working, stains on bedspread. Not dirty, necessarily, but just a bit dated and run down looking. Ok for just spending the night.
The location Everything
The beds were comfy and you could tell they have done a lot to make what was probably a pretty crappy old motel look fun and modern. It seemed clean and the process for checking in and out was easy. It was a decent find for a last minute trip. The room smelled a bit of smoke, the lighting in the room was terrible and the wifi only worked if we were right by the window. The motel is right next to the Interstate 40 - the noise was not bad at all in the room, but it certainly wasn't scenic!
The location was fine except they don't tell you that you are literally right off the highway. I heard a lot of sirens and a really loud train. The motel seemed updated until you opened the door to the bathroom. The toilet appeared to be 50 years old along with the shower. Like others have said the sink doesn't drain for a good 20 minutes so that can be gross. The TV had a weird static noise coming out of it for a few hours and then seemed to resolve itself.
Location I paid for my vehicle to be parked on property until I returned from my short trip. Upon my return, I called the hotel for my pick up, I was told someone would be in the shuttle on the way to get me in minutes. Twenty minutes later, NO ONE has shown up. I WALKED FROM THE AIRPORT TO THE HOTEL, not one time during my walk did I see a Clarion shuttle pass me. I walked into the lobby and asked them what was going on around there. I told them what happened and the response I got from the ASSISTANT GENERAL MANAGER was "You only called once?!" HUH??!!! Should I have to call more than once when they are all standing around doing nothing!!!?? NEVER AGAIN!!!
Nothing Rate for value of facility
Staff was awesome. Breakfast was decent. Beds was comfy and quiet Everywhere had to walk up and down steps no elevators. Very noisy . was woke up at 12am loudness in hallways . quality of hotel needs upgrade for the price.
Room was very nice. Staff maintains it's well. Staff was very nice and well dressed and spoken desk clerk. You could tell they cared about their job and guest. Trash can was overflowing out front of lobby door. Hotel it self was very clean, parking lot too with that one exception.
Managers were nice, I appreciated that. The room reeked of smoke and I found some bugs... showered with shower shoes, spent as little time in the room as possible. Some damages; I locked all my doors, the bedspread looked dirty. I guess it's what you would expect for the price
I checked in after hours and everything was where it was supposed to be and it was simple and went smoothly. The lodge is really beautiful, but still comfortable and welcoming. I love that tea, soda and water are available at all times and snacks out in the evening. Breakfast at the lodge is something to look forward to. The owners and staff were welcoming and friendly. Seeing the lodge decorated for Christmas was just lovely! I will definitely return as soon as possible.