Find reviews that mention:
8.0
Pros:Very easy process.Cons:My car hadn’t been washed though the interior was cleaned.Reviewed Jul 7 2021
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10.0
Pros:convienientCons:nothing reallyReviewed Jul 7 2021
review from![cheapflights]()
2.0
Pros:They did not have the truck I reserved. I reserved a pickup truck for moving and they wanted to replace it with a Toyota Corolla and could not understand why I was not satisfied. The manager was rude and extremely unhelpful. I was given the number of Avis customer service, waited on hold for 20 minutes, only to find they were closed. I was not able to rent from them and had no choice but to pay triple the cost to Alamo for a pickup. For this reason, I am requesting a full refundCons:If they had the vehicle I reservedReviewed Jun 11 2021
review from![kayak]()
6.0
Cons:Staff needs to clean the cars inside and out before renting. I went inside a vehicle and it wreaked of cigarette smoke. It was disgusting. Another vehicle wasn’t clean on the outside.Reviewed May 17 2021
review from![kayak]()
2.4
Pros:Staff at counter was friendlyCons:--Staff at counter was unable to be reached by phone. Drove 3 1/2 hours each way (NYC --> Albany) to drop off old rental and pick up a new one, then was told at counter that I needn't have made the drive in the first place and I could've just kept the original rental. --Car smelled of cigarettes. Was told to just write down the issue on my rental agreement. --Staff at counter was unable to be reached by phone a second time (and I called over 20 times). This became an issue when I had to extend my new rental. --Toll-free customer service was completely useless when I contacted them to voice my concerns. --In a word, Avis = terrible. I've been an Enterprise customer for 12 years, and I'm kicking myself for using Avis this time.Reviewed Jun 17 2020
review from![kayak]()
6.0
Pros:Staff was very friendly and helpful.Cons:We had a reservation but there wasn't a car available. We had one option. A 15 passenger van.Reviewed Jan 29 2020
review from![kayak]()
10.0
Pros:Yes! The guy was great, upgraded us! We were there fir a funeral and had a 14 hour drive back so it was greatly appreciated.Cons:Nothing.Reviewed Oct 21 2019
review from![kayak]()
5.2
Cons:The price was ridiculously expensive.Reviewed Aug 26 2019
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7.2
Cons:Car could have been cleaner.Reviewed Apr 23 2019
review from![kayak]()
7.6
Cons:The inside of the car was dirty, looked like a spilled soda all over the center console.Reviewed Mar 18 2019
review from![kayak]()
9.6
Pros:Very happy with rental. Great feature to have all wheel drive in the northeast. Also had a snow brush!Cons:Would have liked a quick rundown of car’s featuresReviewed Dec 28 2018
review from![kayak]()
9.2
Pros:Efficient pickup and drop offCons:It was a Kia not a ChevyReviewed Oct 28 2018
review from![kayak]()