2.0
Didn’t have vehicle ready for us. Needed car to drive three hours away to catch flight. Finally Got vehicle and went home to get kids and saw they didn’t install the car seats we rented like originally stated so had to go all the way back to get them. Ended up late for flight to where they almost didn’t let us board and didn’t get to fill tank due to the time because of them so charging me once again to fill the tank. Horrible experienceReviewed Jan 2 2023
review from![kayak]()
2.0
I reserved and paid for a SUV and received a tiny version of an SUV, very small rental for a very expensive price, horrible customer service, if you ever want to reach the rental location, it takes you to customer service in Mexico, horrible experience, will not re-use nor recommend AVIS. Almost missed my flight.Reviewed Jul 27 2022
review from![kayak]()
2.0
I was misinformed by the representative of Avis on the process and timing of charges. Was advised that only $200 would be charged to my cc upon pickup of the vehicle, and then the balance due could be paid upon drop off. However, the entire cost of the rental PLUS the $200 deposit was charged immediately to my card right after we picked up the car. Which caused an unfortunate chain of events. My card become overdrawn and caused me to incur additional NSF fees on my bank account.Reviewed Jul 21 2022
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10.0
Everything went smoothly despite our late-night arrival and our earlier-than-expected departureReviewed Jul 8 2022
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6.0
I like the car and the service, Customer service was fast and car replay for pick up. Perfect timing. I took the car trough Kayak and offer of $103 unlimited mileage and end up being charge by Avis $212.01 no explanation of the change in price and charge, I did not like this, and I'll never get a car with Avis never again.Reviewed Jan 4 2022
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7.9
To have more agents working. When we arrived on the day of Sept 18 around 4:40 there was one ticket agent and 13 people in line waiting. Took approximately 40 minutes to be seen.Reviewed Sep 30 2021
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10.0
Everything went smoothly.Reviewed Sep 29 2021
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7.9
Easy pick up, but confusing drop off. Nobody present. I took video of mileage and full view of vehicle so they couldn't late claim I had damage. Keys and contract dropped in box.Reviewed Aug 10 2021
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5.9
Didn’t get the compact car I reserved. The cruise control that I rely on was iffy. Sometimes it worked, sometimes it didn’t. Great fuel efficiency.Reviewed Jul 31 2021
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3.9
I got a car that I didn't like. When I asked to change it on the next day, I was very mistreated.Reviewed Jul 21 2021
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10.0
Pros:YesReviewed Apr 12 2021
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8.0
Pros:Good costumers serviceCons:Nice carReviewed Mar 15 2021
review from![kayak]()