2.0
I was cheated on fuel. The car was given to me about half full. The GMC Denali doesn’t have a standard fuel gauge but miles till empty. I returned the car full and the agent promised me a $50.00 credit which I did not receive.Reviewed May 12 2026
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2.0
They wouldn't let me rent the car without a flight number because it was booked at the airport. This was not disclosed and now it's taking forever to get a refund because I used the pay later option through Affirm and now have to go through a dispute process. This is horrible!!!Reviewed Mar 25 2026
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4.0
I used to work in the rental car business so this is not coming from a perspective of entitlement but rather experience. This SUV that was rented was simply not cleaned at all. There was a complete lack of care by the Budget employees at the airport in Buffalo. I did not report this at the time because the walk to the car is far away from the counter and I had to get to my appointment. Complaining wouldn’t be necessary and waste everyone’s time if a job was done properly from the beginning.Reviewed Mar 19 2026
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2.0
I did not like it at all. Kayak is only a front runner for another corporation that takes your money and I never got a car when I got to my destination and I haven't gotten all my money back yet. I did not understand that you're not really going to kayak kayak is just looking for cars for somebody else who may or may not get your car for you. I didn't like the experience at all and I never got my money back from kayak. I only got partial funds back from a corporation called QEEQ there you go.Reviewed Nov 6 2025
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4.0
Add on were added with out me agreeing to them so it cost more than I was toldReviewed May 16 2025
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4.0
Couldn’t reach anyone to confirm they would be at counter spent over an hour on hold. Car had pretty rotten smell.Reviewed Dec 21 2024
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2.0
Took just under 2 hours to get the car. No one knew where or when our car would be readyReviewed Sep 30 2024
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10.0
Super quick and at an airport that is all you can ask for!!!!!!A+++Reviewed Jun 25 2024
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4.0
At the airport in Buffalo the computers crashed, huge line and slow service. They finally moved everyone downstairs and started processing. Slow and chaotic. Huge delay!Reviewed Jun 14 2024
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10.0
The engine light came on within a few minutes of driving and I had a 1300 Mile journey ahead of me. It had me concerned, but ultimately I made it with no issues. The staff I encountered were ALL top notch Price was fair for a comfortable vehicleReviewed Mar 1 2024
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8.0
Charged for insurance twiceReviewed Jan 13 2024
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2.0
I feel scammed /cheated. The price that I have booked during online is totally different when I pay in on the spot. The charges is way higher than expected and it is almost double as what I have booked online. There are additional different types of tax in the payment and the taxes prices is totally different when I book online. The customer service doesn’t allow me to negotiate and he said it is a must to pay. I have no choice because I need the car in hurry. I’m asking for refund for those additional charges.Reviewed Nov 14 2023
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