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2.0
Avis policy prohibits the rental of a car without a return flight or major credit card. That was not disclosed at the time of reservation. The bigger issue was that the agent lied and said no rental car company in the airport would rent with one of those two things. Untrue! Dollar and Hertz both rented to the people the Avis agent turned away.Reviewed Mar 16 2023
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10.0
A lot of pet hair left in back seat. Very comfortable car.Reviewed Jan 28 2023
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10.0
Everything went very smoothly. Would rent from Avis again!Reviewed Oct 3 2022
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6.0
Very long line to check in. Car had a slow leak in one tire which was ignored when I brought it to dispater’s attention. Over 37,000 miles on car. Worn tires. Gunk on windshield that I had to scrape offReviewed Aug 9 2022
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2.0
40 minute wait for pick up. Long line, little staff. Car had not been cleaned, but was not initially noticed because pickup was in dark parking garage.Reviewed Aug 5 2022
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8.0
Vehicles were nice and clean. Staff was courteous. However, line was excessively long and slow.Reviewed Jul 26 2022
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2.0
I waited nearly an hour to get my car. I paid for and ordered a Full Sized Pickup (F-150 or larger) and was given a little Escape mini compact suv. I’m 6’4” and was super cramped in it. It was laden with dents / dings, and I could not pickup the mattresses and comforters than I needed to get so I had to pay $500 for delivery. The tank was half full when I picked it up and I was also still charged for the Large Pickup cost.Reviewed Jul 14 2022
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4.0
At the CLT Airport (Terminal) to Pick up the Vehicle the 45 min wait in line with one Customer Rep for almost 20 (the next 25 two more employees showed up) min is not acceptable when you have 23 people in line! Though the employees were very apologetic and nice. I felt bad for them - better management!Reviewed Jul 13 2022
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6.0
Dashboard was dusty, it obviously hadn’t been cleaned. Windshield (inside) was streaked. Availability of one-way rental was a real plus.Reviewed Apr 8 2022
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10.0
I had to get a rental with little to no notice at Charlotte - big airport. Avis was easy, fast, perfect car and a good bargain. Kinda makes you want fly less and drive more.Reviewed Jan 6 2022
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8.0
All was generally fine with check in, return. I'm giving a rating of one below excellent because (a) the car wasn't in great condition cosmetically and (b) I had to change my plans. The price for the additional two days was higher than the initial rental period. I understand that it may be business practice, but it doesn't feel great when one is already a captive customer.Reviewed Dec 17 2021
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8.0
Agent was great. Fast and efficient. Had trouble finding the USB port in the car and Sirius XM (neither Avis fault) was very slow to come on but otherwise good experience.Reviewed Dec 16 2021
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