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6.0
We had to wait in line for over an hour to get the car. The car we rented was not available so we got a larger car, which we didn't really needed. The inside of the car was clean but the windows were still dirty.Reviewed Apr 27 2023
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2.0
We had a 5pm vehicle reservation upon our arrival at CLT airport and didn't get our rental until 7:30pm. Staff was wildly understaffed and unprepared to meet not only our needs, but the needs of other customers waiting for their rental. Abysmal customer service.Reviewed Apr 10 2023
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8.0
Distance from terminal to rental was not ideal for 65+ adults.Reviewed Mar 22 2023
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8.0
Long lineReviewed Mar 14 2023
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10.0
Friendly and efficient staffReviewed Feb 28 2023
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8.0
Car exterior was very dirty upon pickup in CharlotteReviewed Feb 8 2023
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10.0
Only problem was that I did not have a credit card at the rental counter, I was paying with a debit card and that wasn't accepted, neither was cash. Had to return home to get a credit card...how 2020!! Update your pay rails! THE REVIEW: THE CAR WAS AMAZING!! Toyota Prius was a PLEASURE for over 700 miles, VERY HAPPY!!!! The one way drop off feature is FANTASTIC! Pick up and Drop off were simple. AWESOME EXPERIENCE!Reviewed Jan 14 2023
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10.0
I liked that the staff was very accommodating to my needs and I really appreciate their help.Reviewed Oct 19 2022
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6.0
The car pick-up in Charlotte is chaotic and long. The car I was assigned stank of cigarette smoke. When I dropped the car off, the line of returns stretched outside the return area and I was not given a receipt upon return, so I didn't have proof that my rental had ended.Reviewed Oct 18 2022
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10.0
All goodReviewed Sep 30 2022
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8.0
The counter service was excellent, fast and extremely professional. The interior of the vehicle was dirty. I was not happy with that, everything else was fine.Reviewed Sep 27 2022
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2.0
The car was dirty, smoke filled smell, back hatch covered in soot and dirt. The tank was 3/4 full not full as they stated. A dent on the bumper needed to be pointed out. Tire pressure in front right tire was 19 and we needed to pull of road, find a gas station and fill it up. No discounts offered for 3 nights. The bill was $317, hardly inexpensive. A horrible experience will never rent with them again.Reviewed Sep 13 2022
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