Pros: Staff was friendly.
Cons: Staff should have considered the delays I incurred in returning the car because of multiple protests in Virginia and NYC, as well as a curfew, all of which were out of my control.
Pros: The staff were excellent and did a fine job. Avis was wonderful. The Nissan Versa I rented ran great. The only issue was that the seat was uncomfortable (6-hour drive).
Cons: The vehicle (Nissan Versa) was scratched in several places with minor dents apparent. It didn't bother me and was well documented. I am very pleased with Avis and plan on using them again.
Pros: Everything about the car was great.
Cons: Customer service was rude. When they saw we had kids they said, "Be sure you clean the car before you return the car.".
Pros: Great rental price- comfortable vehicle.
Cons: I made reservation online for a SUV that was accepted and available but when I got to the location the manager stated that they didn't have any SUV available on site, yet when I check the parking lot their were several. I was truly upset and told him that it was poor business practice and very deceptive. I also stated that I had called the reservation office before I came to verify and they said one was available. He stated to come back in later and he would have one. (mind you my meeting had to be delayed because of this/and I was out of town) after coming back he did have one but the day was (that I had paid for was half way over (after 3:00) before one was given. I paid for 2 days and really only enjoyed 1 day of usage. He didn't apologize or offer a discount of any sort (Poor Management INDEED)!!!! This location /staff needs "customer service" training.
Time to use a better company
Cons: This was also the second and at a different location that the employee was taking a personal call and made customers wait 30 min. It is time to use a different company.
Pros: Had a one-way rental to FL. He was very helpful to make sure we weren't charged for preexisting minor scratches.
Where can I find Avis car rentals in Durham?
Top tips for renting a car from Avis in Durham
- 25% of our users found rental cars from Avis in Durham for $50 or less
- Book your rental car from Durham in Avis at least 1 day before your trip in order to get a below-average price
- Full-size rental cars from Avis in Durham are around 59% cheaper than other car types, on average