6.0
The individual that initiated the contract when I picked up the truck was awesome, efficient and polite. Unfortunately, after driving the truck for 1 hour, the engine light came on. We called where we had picked up the truck and they didn't quite know what to do and we called a Hertz rental where we were headed and they didn't quite know what to do. We were told they would call us back as soon as they got a hold of someone who knew. No one ever called. It was very frustrating and upsetting. When I took the truck back and told them no one really seemed to care. Thank God, after a while, the engine light did not come on anymore. When we returned the truck and informed the manager of Hertz Rental she seemed nonchalant and just said that shouldn't have happened because it only has a little over 3,000 miles on it. I was shocked and surprised.Reviewed Jun 29 2026
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2.0
I called Hertz multiple times to cancel my reservation, I even have an email confirming it is canceled. I was told I would receive a refund in 10 business days. I have still not recevied it.Reviewed May 14 2026
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2.0
They over charged me and there’s nearly no way to fix it. So many hidden charges!Reviewed Apr 3 2026
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4.0
Liked quick pickup - bus was waiting when walked up - otherwise would have taken Avis Better - only 3 cars available upon pickup - settled for large minivan none of choices were good. Checkout at gate - attendant could not figure it out - very frustrating - had to go back to counter - they added extra charges that I needed to get taken off - still not sure that I was not overcharged. Return in Charleston was frustrating - no clear signs indicating how to get to rental return - navigation couldn't figure it out with the construction - very long walk with bags dragging to get to terminal - Bad Experience I wished I had stuck with AvisReviewed Mar 10 2026
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2.0
Staff was not friendly or accommodating. She really didn’t explain anything including a $200 charge that was placed on my account.Reviewed Sep 22 2025
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8.0
the online app to streamline checkout never worked, but the staff were very friendly and helpful, offsetting some of that stress before pick upReviewed Dec 27 2024
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10.0
Smelled like 200 lbs of MarijuanaReviewed Nov 13 2024
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10.0
Shuttle provided fast and convenient service both to and from airport. My arrival flight, and subsequent pickup, was delayed for hours, but it didn't impact my car rental at all. Drop off procedure was quick and efficient and staff was friendly through the whole process.Reviewed Jul 30 2024
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2.0
I flew on 7/19/24 - the day of the global IT outage. My flight was delayed 4 times, then cancelled, then we re-booked a flight at a different airport, and then we missed that plane and had to re-book again at the last minute. We had to fly to a different airport which would require a 2.75 hour drive to our destination. Fortunately, we arrived around 9:30 pm so we thought it wouldn't be too bad. Even given all of those inconveniences, do you know what the WORST part of our day was? Dealing with the staff at the Hertz desk. Manipulation, lies, and unnecessary delays. I was traveling with a child, and trying to ensure her safety while she laid down on a couch along the wall, waiting for me while I waited and waited and waited in line. BUT there were only a couple of people in the line! The wait was because staff spent an ENORMOUS amount of time with each customer, trying to deceive them and upsell them. When it was finally my turn, the staff did a bait-and-switch with me. Then he told me I couldn't upgrade. Then he told me I could only upgrade if I paid for the reserved car as well. Then he lied to me about my car insurance. Then he priced out a car for $85/day for 3 days and presented me with a written bill for $600.00. I asked for a copy of it for my records and he refused. My 7 year old granddaughter repeatedly walked over to me, sleepy-eyed and asked, 'what is taking SO LONG Grammy?' The staff made me leave the line, go and make another reservation and only then would he allow me to book a car rental. We finally left there AFTER 11:00 PM - to begin our 2.75 hour drive to our destination. It was an extraordinary abuse of a customer, and I will NEVER use Hertz again. I was not able to ever cancel the original reservation: K9242146653. The staff told me reservations cannot be cancelled and it didn't matter because you only get charged when you pick up the car. He said you could make 10 reservations and you wouldn't get charged for them if you don't pick up the car. Would you please ensure that this is correct as they were very deceitful and I can't trust anything they said. Please make sure that I am only being charged for the actual car I rented. It was a 2024 Hyundai Kona, license TN 736BMPZ. The new reservation number was #K92430569D0. Thank you.Reviewed Jul 23 2024
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10.0
NiceReviewed Jun 8 2024
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6.0
The car is ok. It was very quick to get the car. Only the tank did appear to be full.Reviewed May 17 2024
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10.0
Customer service at the RDU terminal was excellent. The car was clean and it felt like an upgrade from what I booked, as it was quite new (low mileage) and was very comfortable. I needed to pick it up early, which was accommodated quite graciously. I had a 900 mile drive in this vehicle with no issues.Reviewed May 9 2024
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