6.0
The pickup process was not well run at all. Thirty minutes to get three people cars.Reviewed May 22 2023
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2.0
The car I picked up was covered in crumbs and had empty soda cans and water bottles in the back seat. I am not buying from Avis again for a rental car.Reviewed May 29 2022
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4.0
car smelled like smoke/vape passat wasnt available so they put me in crappy mitsubishi at same price line at louisville airport was so long PDF invoice link that was emailed to me was broken avis is terribleReviewed Apr 12 2022
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2.0
I was never able to get my rental. When I arrived at the airport, there was a line of people at least 30 long, and only one counter open. After 30 minutes, I noticed a hand written sign nearer to the counter that said “We will not be honoring same day rentals - Management”. Since I booked my rental that same morning, they refused to honor my reservation. I ended up having to use another resource outside of Kayak to secure a rental.Reviewed Apr 4 2022
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10.0
Pros:Fair price. Helpful staff and they valued my time and got me on my way.Cons:Fresh baked cookies at the counter would have been great.Reviewed May 7 2019
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4.0
Cons:I waited four hours for a replacement in Newark. I ended up having to pay for a hotel because I got drowsy after waiting for four hours. I called Louisville to advise I was delayed and they still charged me for an extra day. Credit has not come through.Reviewed Jul 12 2016
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9.6
Great car - the second one that is - first was dirPros:helpful desk staff and cars right there at the terminalCons:first car was dirty and the one person in the parking lot was on a phone in a running car near us talking loud with a foul mouth. It would be better for Avis if he was cleaning the dirty car they first gave usReviewed Oct 21 2015
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