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8.0
I had two rentals in 5 days. The first one was aweful! It was late in the evening and they ran out of cars. So the counter lady gave me a damaged sedan at right rear bump. I drove the car to my hotel and inspect the car and found the damage which was marked with white sharpies. Apparently they are aware of the damage but did not tell me. To get a peace of mind, I tried call customer service multiple times to solve the situation. It was a frustrating experience but I was able to reach the right department and have them recorded it. When I returned the car 4 days later, the receiving guy just laughed and told me not worry and he knew about the damage! But it was a bad experience. The second rental was smooth! I rented a car since my flight was cancellation. However, my wife left her purse when I returned it. The customer service was very helpful this time! One call and they reached out to the rental location and found the purse! What a difference in a day!Reviewed Apr 18 2023
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6.0
No cars available when I got there so I went to a competitorReviewed Apr 18 2023
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8.0
Car had trash left behind from previous user. Interior wasn’t vacuumed and dirty. Exterior was also dirty.Reviewed Mar 24 2023
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2.0
I didn't get to rent the car.. I got there and they tried to charge me twice as much as the quoted price. Nothing online about only using a credit card.. it was a very poor experience and I won't do this againReviewed Mar 14 2023
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8.0
The desk ager who checked me in was fabulous. I did not like the car itself. There was confusion at drop off and the person doing that check in was not welcoming.Reviewed Oct 31 2022
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6.0
The car we rented was not clean and smelled bad. There were pretzels and French fried in a storage shelf of the console.Reviewed Oct 25 2022
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8.0
I wish I would have known someone smoked in the car before I rented it. I’m sensitive to smoke and I would have chosen a different vehicle.Reviewed Oct 4 2022
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4.0
The service at the pick up counter was extremely poor. The person working at the counter wasn’t very knowledgeable about my booking. So, I look forward to Budget better training their staff.Reviewed Jul 6 2022
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6.0
Automobile had expired plates. By waiting I got the minivan I reserved, it wasn’t certain they would have it.Reviewed Jul 3 2022
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2.0
I reserved a car with Budget through Kayak same day because flight changes required it. When I showed up I was told they could not accept same day reservations and had no cars. I was forced to get a hotel room last minute.Reviewed Jun 18 2022
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10.0
Drop off and pick Up was easyReviewed May 14 2022
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10.0
Easy at a good rateReviewed Apr 28 2022
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