10.0
Pros:Fair price. Helpful staff and they valued my time and got me on my way.Cons:Fresh baked cookies at the counter would have been great.Reviewed May 7 2019
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4.0
Cons:I waited four hours for a replacement in Newark. I ended up having to pay for a hotel because I got drowsy after waiting for four hours. I called Louisville to advise I was delayed and they still charged me for an extra day. Credit has not come through.Reviewed Jul 12 2016
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6.0
Pros:The car was clean and a nice vehicle.Cons:The car was not ready for us at the designated time. Then the attendant said they did not have one at all. After several hours she found one at another site. All this caused stress and delayed our vacation by more than 5 hours. Then the price was even higher than originally quoted not a single discount for my inconvenience or their confusion.Reviewed Jun 21 2016
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9.6
Great car - the second one that is - first was dirPros:helpful desk staff and cars right there at the terminalCons:first car was dirty and the one person in the parking lot was on a phone in a running car near us talking loud with a foul mouth. It would be better for Avis if he was cleaning the dirty car they first gave usReviewed Oct 21 2015
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