Reviews for Avis in Providenciales
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Mar 24 2017
Confusion and rate adjustment at pickup
Cons: We searched Kayak for car rentals at the Providenciales Airport and booked an Avis car. When we got to the counter, we were told that the rental was for another location, even though we specified the airport. Another Avis customer who was there had the exact same experience. We were still able to rent a car at the airport, but the price was about $45 more because of higher airport fees.
Mar 22 2017
reserved a car thru Kayak and were told we had ren
Pros: we were fortunate that after our reservation was messed up thru Kayak, Avis still had a car available in their lot (for much higher price than we agreed to). Price on the contract should have been honored but was not
Cons: reservation messed up by Kayak. We reserved a car but when we checked in, the Avis representative told us we had reserved a scooter from a different location on the island. Obviously we did not reserve a scooter for 2 people and 4 pieces of luggage. We didn't appreciate the Avis reps' attitude that WE reserved the wrong thing when it was obvious it was a Kayak glitch. Even when a man next to us in line said he had the exact same issue reserving thru Kayak, the rep acted like we had made an error and gave us a bit of an attitude. Not a good start to the vacation
Mar 18 2017
This Avis location will not honor bookings made vi
Cons: I rented a Special - Generic Specialty car or similar. Unlimited Free Kilometers Included. Manual transmission, 5 people, 5 bags. for 8 days @ $288 They said that Kayak system reserved a Scooter not a car, which is total Bull, as the scooter rate was $11 a day. They refused to honor my reservation and I had to pay $350 for a smaller car than the one I had reserved at $288. DO NOT RENT FROM THIS COMPANY.
Mar 12 2017
Cons: Kayak mkes reservations at the wrong location (not at the airport of provinciales) although it says so on the documentation. Avis then has to change manually and might not have scar available. If they do it is more expensive. Avis says it happen all the time