Berlin Hotels

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great price!

no house keeping,had to get your own change of towels and linen!!!

room was ready on time, was clean and smelled good, air temp. just right. Very helpfull and curtious desk staff. Pool was a pleasant thing after a six hour drive. We left with a smile on our faces.

Perhaps the breakfast offering could be expanded slightly.

We;ve stayed at this hotel (4-5 nights/year) for many years. About 3 years ago, the ownership must have changed because they started taking furniture out of the room, replacing with really cheap stuff, down graded the amenities, etc. We won't be going back to this place

Expected more from the free breakfast and if they would post a sign or mention what time the coffee and muffins(breakfast) are no longer served.

Clean and clear

Nope

Everyone was very friendly, patient and accommodating. We did ask to switch rooms after the first night because two of the outlets we wanted to use weren't working. They were very willing to make it work for us. There was no hint that we were inconveniencing anyone. It was nice to have breakfast available, even if it wasn't the best. The food actually tasted better than it looked for the most part. The room had a refrigerator and a microwave, and the AC worked well. Things were clean, and housekeeping did a very nice job every day. We got the sense that the management took care of the employees, because everyone was pleasant and seemed to work well together.

The worst thing was that the rooms were laid out in a way that made it hard to move around the room. We rearranged some of the furniture, and that helped. (We put it back before we left so the housekeeper wouldn't have a hard time.) But, even so, we were constantly getting into each other's way while we were getting ready in the morning. The bathroom was quite roomy, but for some reason the sink and vanity were in a corner instead of on the side wall. So, even though there was plenty of space, the only way for two of us to use the nice big mirror at the same time was for one of us to be jammed up against the toilet. And, we did both have to use it at the same time because it was the only mirror. Well, there is a full length one on the closet, but it's hard to do makeup there. It would have been nice if there was a mirror over the desk. Those are relatively minor complaints though. We enjoyed our stay, and would definitely stay there again.

The room was large and the staff was nice

Nothing

Clean room. Friendly staff!

N/a

Staff were outstanding. Free breakfast was very nice. Rooms were spotless & very comfortable. Bathroom was very nicely appointed with great water pressure & very clean.

Absolutely pleased in every way. Staff very pleasant. Room clean and modern.

WOW! This hotel was so clean and the staff was friendly. The room was very large and had all the amenities you could need. The only trouble we had was keeping the temperature in the room comfortable. We would definitely return to this hotel!

internet issues, breakfast items not available except coffee. you have to ask for everything. no proper utensils in kitchen. not like other 'extended stay america' if you have previously stayed.

I liked the location

There was no ice machine, no pillow cases on the pillows, no dishes and silverware in the room, pillows were dirty and the bed kept tilting up when u sat at the foot of the bed

The rooms are spacious, clean and updated. The staff was friendly and pleasant. The hot complimentary breakfast was also very good. All around a nice place to stay!

Very clean. Beautiful large room with all the amenities one could ask for, for a great price.

The bed was incredibly uncomfortable. The hotel had rooms filled with underage kids drinking and fighting and screaming all night long. Then cops came, 5 squad cars. It was ridiculous. It is a 3 story hotel without elevators so we had to hear these drunk kids crying screaming and fighting with the cops and other guests up and down three flights of stairs, inside and out of their room, then in the parking lot outside our window.

Location

We did not get there till early morning the next day checkout was at noon. They billed my card kept the money and said We couldn't have the room. We were stranded. They wanted us to pay for another room. Horrible service. Highly inconvenienced.

No room cleaning service

The decor was gorgeous. The bed was comfortable. Free breakfast and parking was included. The breakfast had several options (eggs, potatoes, bagels, sausage, juices).

This is how you can tell it's a new hotel. There were two lamps, one with two bulbs and one with one. There was only one bulb in the lamb that only needed one. There was no smoke detector, just the base. There was Spackle foot prints in the bath tube and on the bathroom floor. There was a fridge, TV, microwave and one of the lamps were all on the TV stand across from the bed. The downside to that is there were only two outlets. We were only able to plug in the fridge and the TV...so I guess the light bulb wasn't that big of a deal. Also, we were not given wash clothes. When I called the front desk, I had to use my cell phone because there was no phone in the room, the woman told me that she couldn't bring any up but i could come down and get some as she was the only worker. Also, there are two elevators but only one works. Don't try to use the stairs as there are none. The only stairs are outside fire escape stairs.

The staff couldn't have been more friendly and helpful.

No bar

Close to where we wanted to be

This hotel had some very noisy residents, there were loud arguments, fighting. The hotel is shoeing its' age, and the cleanliness of the grounds left a lot to be desired.

Friendliness of staff

Better pillows

Room was okay

Full of noisy children and women who seemed to live there. A group of VERY young children ran around outside with no adult supervision until 1:30 am, when we left. Front desk receptionist gave us attitude when we told her they were playing hide & seek in the dumpster area outside our door. Groups of teenagers seemed to be smoking/dealing drugs in parking lots of both hotels. They looked so sketchy, we didnt want to park our car there.

Nice gal at the front desk. Decent choices for family breakfast.

Tiny gym, bed way too soft, generally run down (wallpaper, carpets, etc) Feels like a Motel 6 with a Hilton Garden Inn price (facility does not match the price)

room size was big enough

has bed bugs

This guest did not leave comments about this hotel.

Our family just needed a place to crash for the night. It fit the bill, not to expensive, reasonabley clean. We came in went to bed and left in the morning. If you are looking for more this may not be the place for you.

I wish the breakfast had a little more to offer. It was a little lacking, but I didn't starve either.

It's not as clean as other reviewers said it was.

This guest did not leave comments about this hotel.

Clean,room,breakfast ok.no

Clean room

I like that they had a restaurant & bar in the hotel! They also had lost of outside sitting areas that was great

Needs renovations, and updates pool area wasn't so clean! Lots of people complained about there key cards not working, also when I check in the hotel they gave me the wrong room, and it's nothing like the pictures online!

It had a pool.

The room looked tired. We were given a handicap room and neither of us are handicapped. The room was through Hotel.com and I think they looked at us differently because of that factor. The room was cleaned but they didn't replace the toilet paper roll in the dispenser.

Pool, breakfast and size of room.

The pool, breakfast, and shower in bathroom.

There was a stain on curtain and the lady who checked us in could of had a better attitude.

There was absolutely nothing that I liked about this hotel!

I did not like anything about this hotel.

Dirty and Smelly!!! This was by far the worst hotel that I've ever stayed. It was rated 2 stars, it should be 0. The room reeked of cigarette smoke. There were burn holes on the bedspreads, carpet, and drapes. You cannot get any worse. Stay away!

Horrible experience.

A non-smoking room that was reserved was NOT available...alternatives were shown and they were all smoking rooms as well. Upgraded to a room with a Jacuzzi tub with an upcharge. Moldy vs. Smoky. Either I took that room or forfeited one night's stay. Wi-Fi was not available as advertised. If I had known the area, would have stayed at any other inexpensive option within a five mile radius. Lesson learned. Do yourselves a favor and stay somewhere else.

No one broke into our room!

The hotel is kept in porous conditions on purpose! The owner has 3 properties on the same block... La Quinta Inn (located 150 yards away) and the Rodeway Inn. I guess his logic is to create a stark contrast between the properties! Congrats you succeeded! This place sucks! No matter the rationale of monopolizing terrible, okay and good hotel properties, I can tell you the customer service at either hotel is terrible and the professionalism is lacking. If you are a single mom escaping an abusive relationship or just desperate for a cheap place stay make a reservation. Otherwise stay clear of this property and the 2 others owned by this clown!

The front desk and cleaning staff were professional and did their job well.

The coffee machine was missing a carafe, the tub plug was broken, and the air conditioner cycling on and off loudly and there was no way to have a constant fan as white noise.

There were bugs, it smelled like cigarettes, and the furniture was broken (The dresser was MISSING a drawer). I didn't even stay the second night I booked because when I came in to go to sleep the room was humid and every surface felt moist. Would have never stayed there in the first place if I had another option. It was at $20 room that I payed $90 for.

The hotel is modern and clean. There is a usb port in a lamp for charging devices, plenty of outlets, an expandable work area, and a functional kitchenette. Hot shower with good pressure. Accessible entrances. Pretty artwork. Quiet, even with many kids.

The breakfast was below mediocre, really bad. The 'gym' is only a treadmill, eliptical, and cycle. The pool is basically in the parking lot, and was closed even though it was supposed to be open. The room is small and tight.

This guest did not leave comments about this hotel.

Was very clean. Staff extremely friendly

Nothing I didn't like

I had made an error when booking (wrong # of beds) Beverly and Tammy went out of their way to corcorrrct the problem. Even my 12 year old daughter remarked about the customer service. Overall the hotel was exactly what I expect for a family hotel / motel. No complaints - will stay here again.

Complimentary breakfast would be nice :)

Good price

Room had and awkward smell

Price compared to others in area Unique room layout - not designed like all others

Bed comfort was 6/10 Other Aloft hotels I have stayed in had nicer showers with 2 outlets etc. expected the same but didn't have it.

Great location, friendly staff, good live entertainment. Pool stays open later than other hotels

Pool very small, Lots of young children unsupervised in pool area/fitness center. Very hectic in pool. No staff member present to enforce pool rules. Rooms had no microwave, food/snack items were pricy in comparable to other local hotels. Breakfast was not complimentary. Not really worth paying the price with no incentives to be there. Expensive for nothing.

Friendly staff, great breakfast, nice indoor pool and hot tub.

Pool had no clean towels

This guest did not leave comments about this hotel.

Staff was very friendly and accommodating.

No

Location

I did not like the fact that the first room I was assigned to bed was poorly made, as if someone just got out of it. Tissue in trash can bathroom, glass of water in sink and incense stuck in soap in bathroom.

A very quiet and relaxing hotel. Very ample room with good bed. Breakfast included was excellent !

Motors of air conditioners outside were loud and hummed all night.

the location was very convenient; the accomodations were very comfortable; the services were excellent

when I checked out, my bill was $148.00 more than the confirmation said would be my total charge. It did not say total charge plus tax, it said total charge. At any rate the difference could not be explained by citing the taxes; it could also not be explained by adjusting the number of nights. I asked for an explanation from the Desk Agent (Marilyn) but all she said over and over was "It's (the reservation confirmation) wrong." "It's wrong." I could see that and that is why I wanted an explanation. Several of my siblings and their families stay at this Hotel often, I will recommend against future reservations until and unless I receive a satisfactory explanation for the overcharge.

Clean, comfortable, close to highway and mall

Not very kid friendly.

After canceling my reservation at a prior hotel due to the lack of cleanliness I found this room at a great rate and they were able to accommodate for my pets.