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Lucked out getting a corner room with two windows; bright and cheery. Clean and tidy; groomed inside and outdoors. Zero traffic noise, despite easy access to hwy. Adjacent businesses separated by woods, so feels private. Tasty morning coffee. Toilet was just inches from the door when swung open; had to think about how to enter the room!
The breakfast was good. I didn't like how I was not given the correct room at check in from what I reserved online. Also, there was a fire drill done while I was there, and I was not told that it was only a drill. I evacuated and was upset to find out it was only a drill.
The breakfast is always spot on! We love staying here while visiting our family! Everything was great. No complaints!
Clean, friendly staff, convenient location Wifi didn't work.
Staff Hotel did not accommodate my online request for a handicap accessible room. Room 213 had a toilet constantly running/filling and no alarm clock in room. Room 315 was dirty, cereal under bed and dusty you furniture.
Very comfortable bed!
staff did not really speak english
location The rom ws no smoke but somehow smoke was getting into the room. The lever on the shower drain was not working,slow tub drain. Upon checkout the office was temp closed with a note back in 15 min and a small shelf in front for the key card very insecure.
This guest did not leave comments about this hotel.
Price, cleanliness and easy to find No, I was a little leary after reading the reviews but decided to try it due to location. I was unsure what to expect but it was much better then what the reviews said and I wouldn't hesitate to stay there again
location, size of room, nice shower only needed 1 night not two. called 2 days in advance;told them only needed 4/2 and not 4/1; told me it would be cx'ed. When my wife stayed the 2nd she was charged 2 nights; told her that it was booked on-line and there was nothing that could be done.
No coffee in the room not a very trusting place
Clean,comfortable and close to attractions. No smoking
Was very clean, maid service was very good, and great location.
I've stayed here many times, but this time we were woken by the maid coming in our room before check out! I mentioned it to the owner but her excuse was that she didn't see my car so she sent the maid in. Won't be staying there again!!
This guest did not leave comments about this hotel.
We booked a non-smoking room, but when I entered it reeked of smoke. I returned to the front desk and only then did she mention that someone had 'accidentally' smoked the night before. No other rooms were available. Even the sheets stank of smoke.
We were looking for somewhere that was reasonably priced, clean and had comfortable beds. This hotel met all of our needs. It was very close to all the places we were going to. It was very clean. The water pressure in the bathroom sink was very limited. Also the sink did not drain properly.
Breakfast option in morning was minimal and expensive.
They charge for internet, but if you go to Congress St Park, which is adjacent, they have free wi-fi.
room is nice The hotel had a bulldozer moving snow from midnight to at least 2am. Absolutely no regard for hotel guests/
Lovely room and common areas. Interesting city. Paying for parking wasn't so great.
Good downtown location and the beds were super comfy. We had a nice room. This is probably one of the better values in Portland as there are not a lot of hotels in the city. of all the hotels I've stayed in this was one of them. No free wifi which is ridiculous considering the cost of a room.
Excellent Coustmer service and high quality room!
Very nice staff Clean Quiet convenient to many locations have to pay a lot for parking have to pay for wifi
Dogs barking at night
Very comfort and great view if you booked a higher floor room. I preferred the waterfront location, but Westin also stays in a very good location as many fine restaurants are in this area.
I loved the staff, they where friendly and very helpful in giving me directions around town and what cool things to check out. I was not expecting the hotel to have a shuttle service that took me wherever I wanted to go downtown, and the driver was super friendly. My room was incredible, well lit, well decorated with a bag of popcorn waiting for me. I all around enjoyed my stay. Breakfast was good. I paid extra for the "seaside" suite - this does not mean it is a view of the ocean. It means it's on the seaside but that your view will be of a fish manufacturing plant. I was a little disappointed that I spent an extra $30 to stare are a fishery.
Great amenities, great location, excellent staff.
Great value, wonderful room (spacious, modern) we will definitely stay here again the next time we're in Portland!
I wanted to catch the ferry to the islands, so it was a great location! Parking was very convenient. and downtown area and shopping was a few steps away. I came up a week earlier that my original reservation, and the staff was able to accomodate me. They were very friendly and professional. What was not to like!
Big spacious clean room in an excellent location. Close to all the dining, drinking, shopping in Old Port. There was some construction going on on the floor, rooms being redone, the halls were dusty and smelled from this work, also the wireless connection was very iffy.
Location is close to harbor yet far enough away to avoid all the noise from Commercial Street. Lots of good restaurants/bars within walking distance such as Fore Street, Duckfat, Street and Company, Vena's, Gritty's and more. Free breakfast. Parking isn't free - $15 per night.
Very comfortable bed and large rooms. Near a brewery that gave off odors that were not that pleasant.
The hotel was gorgeous! The perfect mix of eclectic and high end. The staff was extremely friendly and very accommodating. The entire hotel was spotless and the rooms were beautiful. Amazing bathrooms and a bed like a cloud. I will recommend to any friends looking to stay in Portland!
Very nice and new accommodation. Staff well trained and extremely friendly. Had one of the best hotel breakfast that I have ever experienced. Location is good.
Staff was attentive Clean and Comfortable Awesome location - near the action, but not in the action Easy to get in and out of from Highway Restaurant Looked Great - although we didn't have a chance to eat there. TV volume was terrible - even turned up half way was still quite
Amazing staff - they really worked to make sure our stay was special! Can't think of a thing.
The decor was interesting. Staff was friendly. Room was clean. Conveniently located in the Old Port. A bit pricey.
Everything exceeded my expectations. It was great.
This hotel has a great location...close to the airport, close to the downtown waterfront, and easy to get around. It is definitely on the low-end of prices for the area and there was nothing bad about the area around the hotel. The complimentary breakfast was nice, nothing too fancy, but worked out great for a quick bite before meetings. The rooms are pretty dated. They have tried to dress them up with new bedding, but the rooms smell terribly of smoke, even though they are 100% non-smoking. The first room I got was so bad with a smoke smell, that I asked to be moved, which they accomodated. However, the second room was just as bad as the first, maybe even worse. My business colleague said the exact same thing about his room, so I am guessing that most rooms smell like smoke.
The beds No TV because of snow
Staff was so very helpful -- allowing us to return our rental car to the airport the night before our flight and then they picked us up there, and they ordered a cab for us early in the morning to get to the airport; they directed us to pick up some breakfast items that were getting ready to be put out even though it was an hour before the official breakfast start time The place was so clean and the rooms lovely, quite the contrast to a motel we had stayed at the previous two nights
Convenience. My son and I attended a Maine Red Claws basketball game. The hotel was very convenient to the stadium and I envision the same for a Sea Dogs game. Room was basic but decent size. Nothing major. Outside, hallways and lobby were a bit plain and drab.
For an overnight near the airport with our adult daughter before her morning flight out, we looked for a suite, since her parents both snore. The second bed was a fold-out couch two feet from the first. Since we'd booked through Kayak, no .negotiation with the hotel was possible.
The rate was affordable, which was nice since we just needed a place to stay after getting into the Portland airport. Our flight arrived at 12AM, so it was convenient to not have to drive far afterwards. Also, the free continental breakfast in the morning was a definite plus! The rooms were not clean. There was rust all over the bathroom, and the shower was stained with mildew. Also, the hotel is in a weird part of town, and we didn't feel safe walking to and from the car to get our luggage at night.
Good location. Spacious room. Great view. The window in our room needed replacing, could have been an even better view. Good TV, comfortable bed with choices of pillows. We didn't eat at restaurant in hotel since it did not get good reviews.
Best all around hotel stay in the area
Room was very clean and was ready early. The restaurant wasn't very good and their wait staff was horrible.
There were no frills but my overnight stay was comfortable and refreshing. location right between Old Port and the Arts District was great. No snack machines, just soda machines
Great location. Downtown Portland is very nice Great staff Free coffee Bed/Pillows weren't the best, but did the job
Location is ok, on the edge of easy walking distance to the Old Port area. For the price would have expected bigger, nicer rooms. It was just "ok", not a great value for the price paid.
It was a big disappointment. The hotel was very dated, and the front desk staff was cold/unfriendly. This hotel should have cost below $100. Instead, we paid approx $375.
It was clean, quiet and had a great view of the bay. The staff was professional ,friendly and helpful. Loved the snacks at the front desk. Was not happy at how much the room price was for the weekend we were there. Looked like a great deal until I put in my date of arrival. We went after Columbus day to avoid the crowds and high prices. No crowds but hotel price was high.
Location. Poor value. Super expensive for what you get. I was stuck in a smoking room because Kayak's system (or the booking one - whatever) doesn't make it obvious that the room is smoking. There shod be a huge notice that the room being booked is a smoking room. Weird smells throughout... Room "mostly" clean. Internet didn't work and when I reported it I was given a support number to call. Sitting on the phone for an hour (which didn't solve the problem) was a big waste of my time. I stayed at the Westin after this place and it was night and day. They obviously train there staff at the Westin because from checkin to cleaning people they were helpful, courteous, and friendly. Everything about the Holiday Inn lacked, the Westin excelled at . Stay there instead.
the friendly staff The mold on the bathroom ceiling and walls.
Location was great, right off I-295, and minutes from where I wanted to be in the morning. Room was clean. It has a restaurant inside which was convenient. Food (bowl of soup) was OK. Water temperature in shower was extremely hot; I nearly scalded my back when going to turn off water. Also, there were (unused?) hand towels in tub. Did they just fall, or were they left by previous guest?
The location near the train station made this hotel convenient.. Staff was friendly and helpful. Buffet breakfast was solid. Hotel was full of guests, it seems the staff was having a bit of hard time keep up with day to day upkeep. The hallways needed a vacuuming for instance.
The hotel was clean the staff seemed friendly enough. They had coffee, tea and cookies in the entrance which was nice. I really liked the size of the room and that it had a mini refrigerator which was extremely helpful for me. The hot water for the shower in my room was not working however I was only there for a half marathon so I didn't bother calling for help at the front desk since I was about to checkout and run a long distance. I'm sure they would have helped if I called about the issue
Good food, comfi bed Bathroom wasn't clean
People at the front desk and in housekeeping were very friendly, helpful and accommodating I had a late check out bc of a race I ran that morning. So I was taking a nap before I left with the do not disturb sign hung on the door. Housekeeping did knock and awoke me even though I was notified that housekeeping was aware of my checkinv out late. Besides that everything was great!
clean, comfortable, close to where I needed to be. Food was very good.
Hotel was clean, convenient to downtown, plenty of parking Front desk was very uninterested-did not even make eye contact upon check in, and restaurant is actually the worst I've ever had in a hotel. This place has potential but needs a little love.
Near baseball, concert venues and easy drive to town. Nice rooms. Nice staff. Hot tub Aweful.
Friendly staff Needs some updating
Kids loved the pool! Nice on site restaurant with good food and reasonable prices Loud guests in hallway. Not the cleanest or nicest room
Location was 10 minutes from downtown Portland. Great value. Only stayed one night but would return if I came back through the area. Good selection of breakfast foods. Small counter space around sink.
We stayed in the honeymoon suite. The massaging chair was incredible and quite the surprise. The jetted tub was quite large and just right. Breakfast was very good for a continental... one of the best that I have encountered. Hotel was clean, staff friendly and helpful.. Check out time was a bit early at 11:00. We were running behind and alerted the desk that we would not be ready to leave until 12:00, which they were a bit annoyed by but flexible nonetheless. Unfortunately a maid opened up the door while we were still in and was probably as surprised and embarrassed as we were for not knocking first.
The pool and the mattress The outdated appliances and the smallness of the room
Loved the massage chair IN THE ROOM!!! My boyfriend and I also loved the outdoor heated pool and hot tub with the waterfall! The woman who checked us in was also extremely helpful and nice!
Great location, close to the airport. Clean Quiet Very good restaurant attached to the motel. Breakfast buffet is extensive. Staff very accommodating.
It was very clean and very close to downtown Portland!
The staff was very friendly. The cleaning ladies are always around. breakfast is what I expected of a continental breakfast. It needs a lot of updating!! Wallpaper is peeling everywhere. Stains and holes in furniture and carpets. The pool ladder is broken and someone could get hurt if they don't know that. It was too expensive to not be kept up nicely.
Comfortable beds AND pillows! I loved the warm swimming pool and the waterfall effect in the hot tub, it was great to massage my neck and shoulders after a long drive. We didn't care for the small bathroom and the narrow doorways.
Room was very clean, beds were very comfortable, food was excellent, staff was very friendly and helpful. Spent one day at the pool and that was excellent as well. No complaints!
Obviously the pool is amazing, which you enter from inside first before immediately proceeding to outdoors, big flat screen TV in room, K- cup coffee maker in room, massage chair in room
Good for the price. It was 65 bucks and clean. The bathtub looked old. Place could use an update.
The location was conveniently located right off the highway. After making the front desk aware of the bed conditions the sheets were changed. When we arrived to our room there were evident stains on the bed sheets and upon further inspection there was a fair amount of soap scum and dirt on the shower floor. After making the front desk aware of the issues with bedding the next day the same thing occurred. I was definitely dissatisfied with the cleanliness of the hotel and would not book there in the future.
Very good value for the money. Lots of people there for different reasons but all were accommodated. Nothing.
The pool and staff were excellent. It would be nice if they included breadfast in the cost.
The location was good for my purposes. I only had time to shower and sleep, so I can't speak to any other facilities. $185.80 for a basic room at a basic hotel is way too much. Several days later I paid about $10 more for a 5-star hotel on the Boston waterfront.
Coffee and bed was comfortable. Heater in our room was ridiculously noisy.
This place was supposed to be pet friendly, but because I was tired and gave the my home number and my friend's cell phone died they could not reach us because the dogs were barking and called the animal control officer to take our three dogs away. Then they kicked us out, forcing us to go next door to the Motel 6, so that we could retrieve our pets in the morning. he people at the shelter were really nice and said they had never seen anything like this before. before we left the woman at the desk said we did not give them a pet deposit, but they had my credit card and could have charged that. Altogether, badly handled and not needed. The dogs tried to get away from the strangers and were captured with nooses. So when I got them the next day they were very freaked out and exhausted. Being tossed out of a hotel late at night and having to find another place because the dogs barked.
utilitarian, people were friendly could be cleaner
The area, the location, and the cleanliness were fantastic. The water pressure was interesting. Don't know if it's common between the hotels, but it was way too soft.
It was a nice place. Bathroom could have been a little more clean but the staff was excellent and location was great
Water front view rooms offer beautiful views of Portland's working waterfront. Night time noise can be disruptive to light sleepers
Great location, very easy to walk to shops, restaurants. Higly recommended! Room was clean and comfortable.
Didn't like the size of the pool, thought it was very small. even my 13 yr old didn't think it was appealing enough to use.
Nice clean hotel Breakfast was not great.
A great hotel in a great downtown location. Paid a little bit extra for a higher floor room. Got a room overlooking their generators and parking garage.
Overzealous cleaning staff that threw away personal items...
My husband and I stayed there for our first night away after having a newborn. Overall the hotel was clean and modern and comfortable. The location is very convenient for multiple choices for dinner and cocktails. Unfortunately we had a room facing Fore street right across the street from the bars. We visited on a weeknight and the noise was still pretty loud coming from the streets at 1 am. I was initially pretty frustrated after being woken up at 1 AM... But then I discovered that there is a fan in the room that can be turned on and it drowns out the noise from the streets. my only recommendation would be adding some sort of white noise option for the guests to drown out the noise from the bars
Nice location which, as the heart of the bar scene you should expect some night noise and even though the staff pointed this out at check in it wasn't the outside noise that was bad. We could hear everything that was happening inside the hotel. Toilets, conversations, doors etc. It would appear the hotel was built without any sound insulation. Very disappointed.
The room Breakfast Parking fee
This was our first trip with an infant so we weren't sure what to expect but the room was perfect for our needs and staff were uber-friendly. We could not believe what a great experience we had for the price. Parking is an additional charge but the valets are super responsive and you can get your car as many times as you need- it was worth it.
Very clean, new and modern.
Excellent customer service. Comfortable and well appointed rooms.
The hotel was very clean and the staff we had interaction with were nice and accommodating. Only complaint is with other guests, but that's not the hotel's fault.
it was clean. the room THEY DID NOT INFORM US THAT THE ELEATOR WAS BEING WORKED ON AT 9am .Not even housekeeping know.
The general atmosphere of the hotel Having to ask 3 times for towels for the swimming pool, therefore having to go in the hotel lobby in a bathing suit. No toilet paper in the hotel bathroom on the first floor.
I liked the freezer/fridge and microwave in the room. The breakfast was really good No
traveled from Central MA to visit brother that was in town on business. The hotel was nice, the lobby was welcoming and the staff was very nice to me and my family. Even with a full breakfast crowd, the food was never empty. Across the street from Maine Mall, 15 minutes from the Children's Museum, minutes from the freeway. Our room was nice and inviting, except the heater/ac unit ran all night long and was noisy. We put the temp at 68 and it would blow hot, then blow cold to balance...annoying. The arm chair had a decent size stain on it and the tray table had sticky, stale jelly on half of it. Besides that, I would stay there again.
Nothing special. Room smelled like smoke even though it said nonsmoking.
comfortable, good location, friendsly, good breakfast No
tub in room 525 did not drain.
It is always comfortable. Staff is outstanding. Food is good. Omelets at complimentary breakfast are excellent. Convenient location.
The open large lobby/rooms, the happy hour, of course the breakfast! We have just assumed your hotel is our destination from now on. We've been staying there when we come up from Cape Cod to visit w/our Grandaughters! They have a ball in the pool and just love visiting w/us at The Hotel!
I liked that the hotel was pet friendly and had a reception in the evening. The location was convenient to bother the jet port and downtown Portland. The hotel did not have a requested item set up in the room upon arrival. The shower had hair on the walls and there were people smoking underneath our window all night, which came directly into the room through a vent. It was very slippery out and all of the walkways and sidewalks remained untreated, making it very unsafe for both guests and pets. Management was not particularly responsive to any of these concerns.
The service of the gentleman when I arrived at midnight exhausted from a long trip overseas was excelllent. He picked me up at the airport and made sure I got to my room safely. Thank you
The friendly and helpful staff, and the ambience. And the price. I agree with a previous reviewer that the bed was not as comfortable as it could be - a little stiff with hard pillows.
Employees are super super nice and kind. Comfortable bed. 200% worth money
Half the price of other options in old port, friendly staff and clean rooms. Very European set up, small rooms detached bathroom, but nice enough facilities. Interesting old building.
Beautiful quaint little inn No elevators: not an issue for me, but maybe for others.
Clean, comfortable room-beautifully decorated! Location wasn't the best but that was a minor setback.
Staff were very friendly and helpful. The Inn itself was quaint and charming. Location was a plus.
Clean, friendly,not too far from town External bathrooms won't be to everyone's liking , wasn't a big deal for me
Warm decor , free and convenient parking
Old world feel but up to date amenities. Large room. Didn't feel like a "hotel". Loved it. A little away from the harbor and restaurants. Walk, cab,Uber solves that issue.
Very sweet and quaint. Some of the accommodations you share a bathroom, but you save money when you chose one of those rooms. Very clean and comfortable. Staff was excellent!
Everyone at the hotel was so nice and went above and beyond to be helpful. The location is perfect right in the center of the city. There are so many great restaurants just around the corner. I also really enjoyed the spa at the hotel. The facilities are very relaxing and everyone that works there can help you figure out exactly what you need. We had a great stay and will definitely be coming back.
location would have enjoyed a fridge and coffee maker in room
I am a female and was travelling alone to see my son. I got my room and from then on, felt comfortable, secure, close to conveniences and within walking distance to great shops, restaurants and more. I was also given the gift of a spa treatment while there, and that experience was heavenly! The dining room was decorated for Christmas and was absolutely lovely! I was also quite comfortable eating alone here, with a seat by a warming fire. I will be returning to Portland shortly, and would like my same room and experience. Loved it.
Great location. Walking distance to the old port and lots of restaurants and bars. A great stay.
All of the staff - from valets to room service, desk clerks to lounge staff, housekeeping to spa staff - were friendly, knowledgeable, professional
Perfect location in downtown Portland - a very short walk to the wharf and local restaurants/pubs A bit pricy, but it's in line with other hotels in the area.
I liked the historical nature of the building, and the architectural details. I found the hotel to be big on comfort, cleanliness, and friendly and helpful staff. Loved the complimentary coffee delivered to your room in the morning, much nicer than having to make substandard coffee in the room. The Mill St. restaurant on the premises has wonderful food and a lovely ambience. I didn't take advantage of any of the spa offerings, so I can't comment on those. It would be helpful for rooms to have a small fridge. The lighting in my room was not great for reading, but the huge windows let in a lot of natural light. The internet was painfully slow. I didn't understand the need for the valet parking, since the lot was just across the street, and I would have happily parked on my own and walked over. But it was inexpensive, $12, so this is not really a complaint, just an observation.
The room service staff and valet were super friendly and extremely helpful. Other than that, it was a horrible experience...not a bit relaxing! I work in the hospitality industry, so I know what great service is. When I got there, the TV wasn't even plugged in...then I went out with some friends, came back to a dark room, and when I tried to turn on the lamps on the side tables, I found that neither of them were plugged in. It was as if the room hadn't been used in months! When I called the front desk to complain, the woman at the front desk blew it off like it was no big deal! I ordered room service at 8:30 in the morning (which was great) and then put the do not disturb sign on the door. Well evidently it was irrelevant...I had fallen back asleep after I ate my breakfast, then at 10:30 I got a call from housekeeping seeing if I was still there...she didn't even apologize for waking me up, but at 11 I got a knock on my door from housekeeping! Check out was at 12, and I felt very rushed! For the money I spent, it was a horrible experience! I will never go back, and I will spread the word about my awful experience.
Great location. The spa was good. Our room was on the first floor and it sounded as though every toilet in the building was directly above us.
I loved the location and the hotel/room was very clean. There was a continuous noise above the bed. It sounded like a pipe clanging. Thank goodness for the sound machine feature on the alarm clock. Also, the bed was very firm with starchy sheets. The terry cloth robe had a large rip in it as well.
My 9 year old son and I went for two nights and had a great time. We loved the room it was clean and comfortable. We spent many hours in the pool which was also clean and just a neat room. We ordered room service for dinner both nights and the food was delicious. We had breakfast in the restaurant in the morning and it was also perfect. Overall we would definitely return to this hotel or others in the chain!
Location, cleanliness, pool, Bartender was REALLY slow, and when I asked the front desk for a re-print of my receipt from dinner the night before, she told me she couldn't do it, and didn't offer to figure it out. She did tell me to have a nice day...
Most everything. Fun to have Starbucks right there and the Mall across the street. Toilet clogged before retiring and we were too tired to call the front desk. It made the morning unpleasant to have a clogged toilet. I'm sure they would have fixed it right away but we were only there for the night and checked out early. That's our only complaint.
Overall the room was great. It was very clean and the staff was nice. The walls however are very thin and we could hear our neighbors that kept us up through the night.
Outstanding service from their front desk staff.
I enjoyed the location and the friendness of staff. I also liked the room, since it was large, well decorated and with a nice view to the harbour.
good location, efficient valet parking, comfortable rooms, stayed with teenage children in adjacent room which worked well.
Absolutely wonderful staff from the valet parking to the front desk to the housekeeping staff. Professional yet friendly.
This hotel offered everything you would expect from the Hilton name. It was a little more expensive than other hotels in the area, but was not overpriced and worth that bit extra.
Friendly staff. Downtown.
Room, staff, breskfast. Proximity to Standard Bakery Lication. Valet parking is good but expensive