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Nothing Everything terrible hotel
The room was clean enough. No hot water in the building the first morning, hair dryer was in 2 pieces and we had to call twice to get a new one, nobody brought new towels when they took the used ones out. Even when I asked the front desk for them, she said they were "all in the wash" and asked for my room number, but didn't write it down so of course we never got any. Also, the breakfast was sad and half of the building looked like it had been condemned. Even if the hotel wasn't costly, I still expect functioning amenities & a staff that will help you remedy the myriad of issues you encounter.
Cost Parts of hotel looked like war zone. 2 panhandlers hit me up before got in front door. "Non smoking room"...smelled otherwise... Was a deal for the cost--probably not go back.
Only location Dirty, internet not working and poor selection at breakfast.
Nothi,g The front counter person was inappropriate and the room was dirtty
Continental breakfast choices included 4 kinds of cereal, milk, orange and apple juice, coffee and tea, bagels, and sweet rolls. Blood on the elevator wall, peeling wall paper, safe missing the electronic locking device, toilet paper and tissue inadequately stocked, no cold water for the shower (only scalding hot water), floors in the hall way were a mess, pool looked unappealing.
The place was dirty. The towels were ragged and worn out. There was only one bath towel and one floor towel in the room. We asked for more towels and were told we have to take the soiled towels back to the room. The airport shuttle smelled of cigarette smoke. It was not a very pleasant stay for one night.
The first room didn't have a refrigator . The airconditioner would not work. The carpets were filthy.we called them about 3 times. They finally brought us a refigator that didn't work. They finally moved us to another room. They had to bring ua a refigator in for that room. It kept things cold but water ran over the floor when it defrosted. The carpet in this room was filthy too.The bathroom door wouldn't cliose.They need to shut it down till they get it in better shape. They wouldn't give us our moiney back for the second night..
The front desk lady was manageable to work with. Bed was still wet, the ceiling walls were dipped in and the paint was hanging down. The bathroom wasn't cleaned. The carpet had black and brown stains. We decided to go to another hotel even if they didn't refund us the money.
The staff was excellent and accommodating! They made our stay much better The hotel is under a serious renovation, which is very much needed. The rooms are old, dirty, and way outdated. The room we stayed in reaked of cigarette smoke, even though it was a non-smoking room. The most interesting part was when the renovation team knocked on the door wanting to replace the door handles while we were inside sleeping after a long night of travel. They then hammered, drilled and grinder at the door while we waited. Hopefully the renovation they are going through will vastly improve this hotel.
Staff and location Kayak did not submit our reservation. We were lucky to get their last room!
It's close to the airport. The shuttle service to the airport was convenient. I liked the pillows, but that's because I like tend to like less fluffy ones. The pillows at more luxurious hotels usually end up giving me a neck ache in the morning. The bathroom was surprisingly not too bad. The carpet in the room was disgusting. The drapes were too short to fully keep out the bright glaring lights in the parking lot. I had forgotten my toothbrush and they didn't have any at the front desk. There were cigarette burns in the bedspread. The room smelled of a combination of stale smoke and stale marijuana. The bedside clock was broken. Peeling paint and wallpaper everywhere. the price is lower than the other hotels nearby, but not really low enough given the accommodations.
The front desk at check in was very nice as well as check out! Comfortable stay, quiet, nice rooms!
It was quiet and private. My refrigerator froze all my food and they didn't do anything about it. I told them twice about it. There was an absorbent amount of water on the window sill.
Cynthia was amazing! Hard to enter property, better signage needed.
Parking, breakfast and excellent signal of wifi, all included. Accessibility and tranquility. Is a good hotel. At least, it reaches my expectatives. In general, I liked it all.
Fast shuttle service easy lication from air port No available water fir drinking had to use bathroom tape water
Large suite, very clean, well laid out. Great desk service and airport shuttle, good location near airport and freeways. Good wifi. No noise problems for us. They were in an extended period of renovating the elevator, so all entry and exit was through the stairways at the ends of the building. This was inconvenient and not very secure. I suspect that when the elevator is finished this issue will be resolved.
The room was okay. The elevator was broken and we had to enter by an outside stairwell. It was dirty and very inconvenient. The hotel was a notch below what I would like, but the price was right.
The continental breakfast was good and was well stocked. We enjoyed the pool.
Room was excellent except the peeling wall paper in the bath room. Otherwise, great value!
counter's staff attitude was horrible. His name is Rick.
Great continental breakfast with eggs, sausage and more! Nice rooms, free internet.
Nothing Parking lot was not paved. Hallways were dirty and not updated; only one room available with king and needed two doubles. No cot. Noisy. Not a good section of town.
The microwave and the HD TV The shower head and tub was plain
We decided to leave Cedar Point a little early and stay closer to the airport. Room was nice. Beds a little hard for me but everyone else in our party liked them. Great breakfast!
The staff was top notch, from the front desk to the breakfast attendant to house keeping, everyone was nice courteous and accommodating. Pool was small, nice for dip but not much else, disappointed the hot tub had been removed.
Pleasant staff! Clean rooms great towels and linen. Great variety for breakfast. Great experience! Nothing
One of the few places in the Cleveland area where we could find a room with 2 Queen beds - very clean rooms, comfortable beds, great staff & decent pool
Rooms were clean, pool and hot tub small but nice, and hardly used, my son and I had them to ourselves mostly. Morning breakfast was ok to good - eggs not good, and they seemed to be out of stuff often, but the other things I did get were good. I would definitely stay again.
This guest did not leave comments about this hotel.
Rooms were very nice and clean and beds were comfy with good pillow. They allowed me to have a late checkout and the continental breakfast was amazing! Had to wait in line at front desk a couple times because there was a line. And since we had late checkout our key expired and they did not tell us that so we had to get it reactivated. I can live with that.
The Arcade is a beautiful Hotel. Staff are courteous and knowledgeable about their facility and surrounding amenities. Centrally located, making everything you want to do in walking distance. First stay was perfect. Great room, extremely comfortable bed, and perfect view of 4th St., cannot complain. Second stay....room was dated, carpet appeared to have water damage, bed was old with ruts and was extremely stiff. Called to ask possibly change rooms and were shot down. I understand hotels fill up fast, especially during big events in downtown Cleveland. However, don't ask me my room preference through email four months in advance and again at the front desk when your going to ignore or know you have no intentions of accommodating a single preference. Just be honest and up front about availability.
Nice atmosphere. Great location in town.
clean, friendly staff, nice central location had to pay to park, was requested to put a 100 hold on my card at check in, they did drop it to 50, but all the website said was a card would have to be on file, nothing about a hold. The shops inside were all abandoned. Only a few open. $4 water offered in room. no fridge
There was a lovely gentleman working the front desk who was able to let us check in early. It was a huge help to us considering we had been traveling for over 10 hours with no sleep. The room was very nice; my only complaint would be that there are no fridges available in the rooms.
The hotel itself has a super cool environment and the building is spectacular... until you go in the room. This was our second attempt at The Arcade and both times we have requested a bath tub and paid an uncharge for a room with a view. Both times the view that we upgraded to was a concrete wall 6 feet from the window. They moved us to a room with an actual view this time at least, but the room was just cleanish and had no bath. We actually think that this may be the room where employees take breaks as the table had pretty clearly had drinks on it not long before we arrived and the TV was on. If they charged $100 or even $150 for rooms here, it would be fine. In fact, it would be good. For $360 a night though, we were really expecting something more than a few steps above a Holiday Inn.
Pleasant and helpful staff. Dirty, dirty, dirty...stained carpets, broken tiles, torn upholstery on furniture, moldy shower curtain - GROSS!
We had a good time. Great view, such a comfortable bed! The additional 30.00 for one night parking.
Staff was super friendly.
Beds were perfect. Very comfortable. Pillows were spot on. That is only thing was nice to say about my whole stay. Room was dirty, hair in tub and in the sink. Also smelled funny. Not sure where it was coming from. Parking was very close. My van had door dings. The room size was so small a king size bed was just as big as the room. This place was NOT worh the money.
Location,staff Very small room
Staff friendly n professional, elevator wouldnt take us to 12th floor only to 10th floor had to take steps up too room to unload bags. Had to go to front desk and ask why elevator would take us up to correct floor. Also drinks at bar for two beers 12 dollars pricy,and heard motors running outside room all night
This location was chosen for it'so proximity to FirstEnergy Stadium, but it also has a multitude of shops and restaurants very close by. Lack of a greeting by hotel staff.
We had to wait online forever to get into our room. They only had one lady checking in reservations and customers were definitely getting erritated.
Darryl at reception & the rest of the reception & housekeeping staffs were very helpful & friendly. The location is perfect for walking around the city to all the local attractions. The room was clean & comfortable but basic. I had a nice view of the square & the lake. I just wish the room had a fridge and/or a minibar. The coffeemaker also didn't work very well & leaked half the water out. Not a big deal as there were coffee shops nearby.
We had no hand towels, wash cloths, or shower floor mat. One of the bath room bulbs was out. The floor had crumbs from the list visitor and the room had to tv cabinet stand but only 1 tv. The room was also missing a mini fridge and microwave.
Comfortable bed and room. Decently clean. Breakfast "buffet" was never replenished when food ran out. Never any plates or silverwear. For $15 a person I should be able to get as much food as I want. I was seated by the employee hangout hole in the dining room where I had the pleasure of listening to them complain about customers. Staff needs fired. Also checking out was a joke. They claimed they had no record of us being in that room rather someone else by a different name. Hire some employees with brains and manners.
Room had a nice view Staff were pretty rude ... parking not included in rate .. it was 24 bucks to park ... room wasn't very clean
Location to playhouse square. Breakfast good. Dinner good but extremely expensive. Staff friendly. Beds comfortable. Pool was cold. Room was hot. Hot tub out of order. Two elevators out of order. Very frustrating.
We enjoyed the location. Also the lobby was decorated beautiful for Christmas. To get our room cleaned we had to ask specifically for it...2 separate times. There were wet towels molding in the floor before we got someone to come clean.
The cost of valet. Also mark from valet insisted I had to pay him separately before he would run to get my car.
Everybody that worked there was very nice. The front desk helped me immediately. Very nice place to stay. If I ever come back to Cleveland, this will be my first choice to stay Nothing. everything was great!
Location Bedding had stains on it, full-length mirror looked like someone had poured coffee down the bottom of it, stains on everything- carpet, ironing board, comforter. No in-room fridge, room service closed early (only have it until 11pm, but no one answered the phone even before that at 10:50 pm). Staff was courteous, location was great; but completely unimpressed with the cleanliness of our room (or lack thereof).
Overall the hotel was very nice. The beds and pillows were super comfortable and the location was really convenient to most of the downtown attractions. There were some really huge drawbacks though. Most of the hotel smelled like bleach. While I appreciate the cleanliness, the smell was overwhelming. The biggest issue I had was the wifi. I like to use my iPad before bed but the wifi was so poor and so slow I didn't have the chance. Also, you have to pay for using over 510 KB, which is kind of ridiculous. The breakfast bar is a total rip off, the food is stale and dry and flavorless. Skip this and grab something to eat at the grocery store down the block. Finally, the staff seems really uninterested in making you feel welcome. The waitresses at the breakfast bar were more concerned with their phones, and the front desk was rather cold.
Fitness room great! 1. The hotel facilities are not kept in good repair. For example, the telephone in the room had keys broken or removed from the key pad. 2. Could not check out because the computer system was frozen. I received a email of folio that appears to contain incomplete expenses.
The place was clean and comfortable with a higher end business vibe. No complaints.
The hotel was convenient to the Convention Center. The room was clean, hotel was quiet, and the decor modern and relaxing. The attached restaurant is very expensive--if you're traveling on a budget, you're going to have to walk a few blocks to find something cheaper.
amenities, proximity to points of interest, great adjacent restaurant lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...
Good locatoon, easy walk to local attractions, restaurants, athletic venues. Rooms were comfortable and clean, hotel bar was nice but always under-staffed. Hotel was probably sold out for NCAA tournament, they did not staff the hotel properly. 2 working elevators for 20+ floors after a Thursday night game, plus they closed the bar/restaurant as people returned from the game. Check-in was slow on a Thursdsy, room not ready until after 4:30. Staff were nice, just not enough of them.
The room was clean, we were put on a high floor with a great view. The staff was excellent. I guess I'm just too picky about the cons. I'm a stickler for good service and the Westin did exactly what they were required to, but nothing more. For example, I asked for a fruit platter & champagne to be put in the room. It was my husband's birthday and it sucked we were stuck in a hotel after a business trip, so I wanted to make it a bit more exciting. Most the fruit was fine, but they didn't pick out the moldy grapes and shriveled berries. There were two glasses for coffee, but provided only one cup serving of grounds. The bag of coffee itself couldn't be opened easily, and since we were traveling, we had no sharp objects. The vanity mirror was broken. Little stuff adds up and I was overall disappointed for a $250+ night.
Cleanliness and layout of rooms. No breakfast included with stay. No garbage can in bathroom or recycling in room period.
The bellmen were outstanding with holding our luggage in storage while we waited 2+ hours for our car at check-out on new years day. They were what made an otherwise unpleasant experience tolerable and actually enjoyable. The valet service was horrible. The wait was long yet tolerable because of the westin's staff and pleasantness. The valet staff had 8 people standing around the podium (not moving or running any cars) sitting there cursing in front of guests during a verbal argument- very off-putting.
Front desk was very friendly and quick to get us checked in and out. Parking was very expensive.
The location was great, just a short walk to Quicken Loans Arena. The staff was friendly and the hotel was clean. Very comfortable beds. Parking was expensive and should have been included. We had dinner in the hotels restaurant and the food was good but the seating was too close to the doors, we were freezing the whole time.
The staff was incredibly friendly and helpful. Had to walk through lobby to get to pool.
The staff was very friendly and helpful. The room was a very nice size and had everything we needed. Parking fees were understandable considering the location. Beds were comfortable. There was no fan in the bathroom. Not a huge deal but hard to get ready when everything is fogged up and you can't open the door cause the others in your room are sleeping! Could also hear the people in the next room coughing up a lung through the bathroom vent...not a pleasant sound first thing in the morning but obviously not the hotels fault!
Location Very strong air freshener in the room, almost to the point of overwhelming.
Complimentary refreshments in the lobby. Great cookies, coffee, tea and water. After walking around the city its wonderful to be able to grab a quick bite and drink upon entering the hotel without having to dig for $. Staff was friendly and more than willing to help. Pool and spa were also great. Lobby couches were worn out, hotel shuttle was limited.
Staff and facility was excellent
Great location, great people, and great shuttle service. Parking lot should have been compt.
Liked the location next to Progressive Field. Older Hotel, but was kept clean and easy to get to. Parking in the back. Only 1 choice for breakfast, all you can eat for about $12. Tried to get a drink at the bar after an Indians gamed on a Sat. night, only 1 person working the bar and no waitresses. The bar was mostly full, but we sat at a table. Asked for a wine list at the bar after being ignored waiting to order a drink. " Didn't have one and the wines are right there", pointing to a shelf in the back. Of course we left. She wasn't getting our business there. Another couple left without getting a drink before us too. The bed was soft and lumpy and uncomfortable and the pillows were too soft. I'll stay somewhere else next time.
Location to Progressive Field and downtown area. Staff was very nice and helpful
The manager on duty was accommodating and kept her cool in the midst of the problem. The room was comfortable. They oversold themselves, even though I only made the reservation on the way from the airport. Took a long time to sort it out. I did eventually get a good room that was comped.
Location was perfect Had no dislikes
The staff was very friendly and exceptionally helpful. All questions were answered above expectation. Room was outdated. City side drapes did not close, let in lots of light at night. Overpriced for expectation, but not for location.
nicely appointed rooms, clean, fairly comfortable. Located within walking distance of several restaurants and attractions and close to the lake. Staff was a bit harried, not helpful when it came to directions. The 90 East is closed right now, making it a challenge to get in and out of there with GPS. Difficult but not impossible. Staff did not seem to know about this and were not a good source of information for alternative directions.
We regularly stay at Hampton's so are very familiar with them. This one was perfect for visiting the Rock Hall and Progressive Field. Everything was expected for a typical Hampton Inn. The breakfast was probably the worst part. They didn't seem to keep the food stocked up so there was scraps left both mornings that we ate there. Our room only had 2 towels, which I found strange, usually there are 4. I had to ask for a 3rd for the 2nd morning. We didn't bother having maid service because they didn't show up until 3pm and by that time we had been out and back and were relaxing for a bit. Valet parking was good but it does cost $20 per night.
The mattress and pillows were very comfortable. The staff was very helpful and friendly. Ice only on even floors
Close to rock hall and bars No room service and breakfast buffet was inadequate for the number of guests, they ran out of food and the wait was ridiculous
Great room - good breakfast, although when we were there, so was everyone else. The staff had trouble keeping up with the crowd. I like a firm mattress - it was ot
Very friendly staff, clean
The cleanliness of the entire hotel as well as my room. Breakfast was a plus! The frown on the front desk lady, she wasn't nice at all. The night one
It was a nice place close to where I need to be cost of room was good also was the breakfast Wish the room had a frig to keep the food I got at the West side market cold. That's the only that was missing
Great location. Nice breakfast. Comfortable room. No easy access to evening meals. Price of daily parking.
Location. Cleanliness. Comfortable bedding. Found room very quiet even being next to a young family. Easy and efficient air conditioning. Overall a good place to stay. Did not make up room second day during my stay. Returned to room late afternoon to find no clean towels when we wanted to shower. Front desk said they were behind on laundry and they would run towels up as soon as they could. It was not long after that towels arrived, but to be 5pm and not have made up rooms with fresh towels falls below expectation. Shortly after towels arrived, we were asked if we wanted room service. Late in the evening to be offering, but at least they were checking still.
Typical Hampton inn amenities...Everything I have come to generally expect. Clean and comfortable overall. Breakfast provided--but could have used a bit more variety in hot food options. First...Parking. Granted, I'm used to downtown areas, but I had no idea that the only parking options here were private surface lots and garages, or paying for hotel valet parking. I guess I'm just used to a hotel parking garage or lot of some sort with permitted or validated parking. On the plus side, the valet rate I was charged was a flat $24 for the entire stay. Not terrible. I didn't go in and out, just walked where I needed to go for the most part. Second...The staff. For the most part they were friendly, but I arrived in the very early AM and the night attendant almost seemed like they would rather not deal with checking me in (sorry--our system is in the middle of an update...You're going to have to wait 15 minutes before I can check you in). Third...Overall condition of the property. Not bad, but definitely shows signs of wear and tear and could use a good refresh. Fourth...The room. It was a nice enough room, but was equipped as an accessible room with an adjoining room, neither of which I had asked for. The bench in the shower could not be completely moved out of the way, leaving the only options to either fold it down and use it or deal with it leaning out from the wall slightly. A clip to keep it folded against the wall would have been helpful. Finally...Noise. It should have tipped me off when one of the amenities in the bathroom was a set of earplugs. I was given no warning about this. Things were quiet...at first...until sirens started blaring overnight at street level down below. I was clear up on the 6th floor and could still hear them. The last night I was there (remember the adjoining room I mentioned) the group in the adjoining room was either very loud, or this set of adjoining doors had the worst noise isolation characteristics in the world. Probably a combination of both. I finally had to call the front desk and ask them to send someone up. I hate to be "that guy" but this Hampton really let me down overall.
Location very good close to everything that walking distance ? very nice hotel the stay in and the breakfast are very good ,I will stay here again when I come back in Ohio.best place to stay in Cleveland.
I wish I could come up with something nice to say about this place, but there really isn't anything nice about it. A mediocre hotel. The view was okay. Mildew in grout on tub. Furniture in ratty condition. Room smelled musty/old. Tub drain clogged. Towels thread bare and had burnt linen smell. Elevator to garage was old and dirty.
Room was cleaner than expected and the King size bed was about as comfy as it gets! Staff was personable and helpful, Super old elevators
Location and bed Wait to check in
Close proximity to every major item in downtown Cleveland. Easy walk to the Browns stadium. This Sunday morning breakfast buffet continue to run out of food. You would be waiting in line and get up where the food is and trays would all be empty
Check in and check out were fast. Everything was clean. They make staying there hassle free.
Just very expensive for less than 24 hours in the hotel and it cost me over $300 for the room and the valet parking was $25 per day which totaled $50, to park my car for 27 hours. Arrived at 11:30 am left the next day at 2:30 pm.
Comfortable and easy
We spoke to 3 different people on the phone and they were all rude and unhelpful to the point that we cancelled our stay and stayed at the doubletree where EVERYONE we spoke with was helpful and the request for double beds specifically which was the simple request we had was met with a no problem and see you soon. The 3 Marriott women were very rude and said it wasn't their job. Stay at the Doubletree they are friendly and give you delicious cookies!!!
Had booked this room months in advance. Called the week of our stay to confirm our reservation and notify them we would be a late check in. At check in they no longer had a room for us, and sent us to another hotel nearby where we were given a king bed for multiple people. The room was really expensive, and we ended up getting something less than satisfactory.
The staff were extremely gracious and tried to meet all needs. Not just the front desk staff but everyone we encountered in the hotel. They were a pleasure. The "systems" at the property did not work smoothly. Check in BASED ON RESERVATIONS THROUGH KAYAK did not work. The reservation THROUGH KAYAK was not accepted by the property's computer, despite print outs of the reservation information. It took more than 40 minutes to straighten out. Eventually, we told the staff to just check us in instead of having us stand around in the lobby and when it is straightened out, tell us. Another system that did not work well was room cleanliness -- this should be a 'checklist' task: before a room is logged as cleaned and ready for a new guest, someone should check to see that the towels are clean and all appropriate supplies are present. Something as obvious as a missing box of tissues -- an empty holder is not hard to spot. Then, when a guest asks that it be replaced, there should be a flag on the request with a system to ensure that the task is completed. It was not. The same with the facilities. The exercise room was missing items marked as present, such as clean ear-phones. The exercise bike was broken but not marked as such, suggesting no one on staff knew about it. These are all minor points but this is a facility that should not have these issues. They are minor but also very easy to address.
The breakfast that was included was phenomenal.
The hotel was very nice and the staff was very accommodating. I really appreciated the snack and refreshments area as I was able to grab a quick snack after a late night of working. The price was very fair. The room was comfortable and clean, and I got a very nice view of the lake after marking view as a preference. The only thing I did not like was the party vibe that the hotel seemed to support. Their W XYZ bar stayed open until 2 am and guests returning from their adventures out or at the bar were very noisy returning to their rooms. This is not really the hotel's fault, but guests obviously felt like they could be loud and disruptive after a night of partying, and I think this speaks to the hotel's atmosphere.
It was new and a ok location. Staff was great. The pillows had a make up stain on them when we showed up. Tlake to a guest acrsss the hall from us and his room was dirty as well. It was so load at night. The bathroom doors are sliding barn doors and you can hear other rooms using the bathroom all night. We will not be back at this hotel
The check in and out was fast and friendly. The rooms were nicely appointed and new. The bedding was comfortable and the view of Lake Erie was fantastic. Many restaurants close by. Complimentary coffee in the Morning. No complimentary breakfast at this location.
Staff was very nice, and the building was sleek and modern. The Aloft might have been better for a businessperson looking to make a quick stop in town. The room was very, very small, and the train (our room was on the opposite side of the building, away from the train and overlooking the courtyard/office building) shook the room. All in all, it was ok--but I think we could have had a better experience for what we paid.
Not much actually. The yellow stains on the linens. Other stains on the furniture I am hoping were not bodily fluids. The thermostat for the a/c did not work, and after an hour, I figured out how to manually turn it on. Not a very professional establishment. Checking into the front desk was like buying a ticket to a funhiuse.
The location was good, walking distance to the Rock n Roll Hall of Fame, which is what we came into town to see. The room was a little small, but they made great use of the space. Everything was clean, and the bed was super comfortable. There was a market attached to the back of the hotel where we got lunch for a more reasonable price than if we had probably found a resturant. Because we were only there for one night they offered us a reasonably priced alternative for parking. We would stay here again if we eve came back. It was next to the Amtrak track, and so was a little more noisy than expected. Bit since I normally wear earplugs to sleep anyway, it wasn't really an issue. Also, there was no dresser, just a small closet, which might be a bigger issue for someone staying more than one night, but wasn't a huge issue for us.
Nice place, friendly/helpful staff, easy to walk to great places. The Flats is a great place to use as a base for exploring when you flee to the Cleve. When I got drunk I forgot which elevator bank went to my room and which went to the parking garage. I guess you can't fault the hotel for that.
Loved the rooms...not very large but very efficient and comfy!
The price and location Was not very clean, someone else's hair on bathroom floor
The vanity was outside the bathroom instead of trying to cram it into the bathroom The blankets didn't look as clean as they should have been
Staff were available all the time. Location was good. Room was not clean. Had to change the room during the night we reached.
short distance from downtown Cleveland
Located by highway Drive in got lost, signs weren't visible at night. We arrived and parking was limited and far from hotel, long walk in with tired toddler. They didn't have the room I booked with two beds, slept as a family in king.. Light was out in room, and the a.c/heating unit was loud and turned on and off all night. There must have been a kids hockey game because there were hockey kids running all day and night.. Very loud and hard to sleep because they kept waking my toddler. Shampoo smelt like hippies and the light bulb blew and got glass on the floor. The second day they came to change the first broken light bulb and had to changed the whole fixture... While my family sat and watched the over half hour process... The pool and hot tub was filled with rambunctious kids... While their mothers sat and drank beer... The sign clearly stated no kids in hot tub under sixteen... They were young... Like single digits... Rest past eight am was not happening. The walls are paper thin... The staff was nice.. But the stay was not... Disappointing for a crown plaza... Very disappointing
No finish my stay at the hotel . Was therty .sucio el baño.towels every bad
Friendly, helpful staff. Wood floors. Clean. Nice decor. Delicious restaurant. Convenient to Cleveland Clinic & Museum of Art. Comfortable bed. My husband loved the shower head. Our door opened into the hallway, with slope. No inside chain on door. Bedside lights too bright and not over bedside table. Not much counter room in bathroom.
They helped me arrange to have flowers there for our anniversary and if we need to stay somewhere, we are picking this one again. Tv in the room was a little old.
Every staff member smiled and were sincerely friendly (from Maintenance, Valet Reception and everything in between. The Canopy Restaurant was Excellent; Servers' Julia and Paloma were fabulous at their jobs and very nice women. Having to spend long days at the Cleveland Clinic with very ill daughter this was a great place to come back to and have dinner. Prices very reasonable. My husband commented that The Tudor Arms Hotel, a ,Beautiful Historical Building, was a real find. We ate in the restaurant each night and was great to see the same people. Had to have a hotel close to the Cleveland Clinic and this was the 3rd closest with better rate than the other two. The rate was a little high having to stay for a week. I booked 1st part of week and rebooked for rest and they waived the $20.00 a day parking fee for the first booking as we had a patient at the Clinic; did not waive for rest of the week. We arrived on Sunday early evening and our Flat Screen TVs had no digital signal and they could not be fixed or replaced until Tuesday. My 80-year old mother was with me at the time and although our Junior Suite (Handicap Accessible) was great, having 2 not-functional TVs was a real problem for someone spending most of the time alone.
The valet staff was amazingly friendly and polite. The room views were so-so. We kept finding long black hair around the room (my hair is short and dyed red, his is short and light brown). The shampoo/shower gave me dry scalp.
Loved the rooms and comfort of the bed. Enjoyed the services provided. Did not like that there isn't much diversity in the staff.
The price. Had to pay for parking. The area.
Clean. Quiet Next to hospital. Pricey considering I spent all day in hospital and only slept and showered in room. Room service prompt. Good food.
Conveniently located near the Cleveland Clinic
Proximity to the Q - super easy walk across the street for a CAVs game with my 10 YO son.
The room including bed was comfortable. Facilities were very clean and updated. The valet was super! He was the most helpful and friendly of all the staff. Valet parking fee was expensive. We booked through an online service thus our breakfast was not included in our room reservation. For what we paid $$ it should have been included as there were no sporting events thus low vacancy. It was still a long walk to many attractions that we wanted to go to but if you are going for basketball baseball or convention center it would work.
Comfortable bed Small bathroom
Location was close to what we needed. Staff was super friendly. Sheets were dirty. No reasonable parking. No breakfast amenity.
The location was the best part Compared to other hotels that I have started at I felt like I didn't get my full value out of it. It was the little things that weren't available like a little fridge, a DVD player. The AC didn't work very well if at all. Even at 60 degree I was still sweating.
Everyone was very friendly.
The location was perfect for our use and the staff was very helpful. The room could have used a better cleaning. There were cobwebs in the corners and on the curtains.