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The room was clean enough. No hot water in the building the first morning, hair dryer was in 2 pieces and we had to call twice to get a new one, nobody brought new towels when they took the used ones out. Even when I asked the front desk for them, she said they were "all in the wash" and asked for my room number, but didn't write it down so of course we never got any. Also, the breakfast was sad and half of the building looked like it had been condemned. Even if the hotel wasn't costly, I still expect functioning amenities & a staff that will help you remedy the myriad of issues you encounter.
The staff was excellent and accommodating! They made our stay much better The hotel is under a serious renovation, which is very much needed. The rooms are old, dirty, and way outdated. The room we stayed in reaked of cigarette smoke, even though it was a non-smoking room. The most interesting part was when the renovation team knocked on the door wanting to replace the door handles while we were inside sleeping after a long night of travel. They then hammered, drilled and grinder at the door while we waited. Hopefully the renovation they are going through will vastly improve this hotel.
The front desk lady was manageable to work with. Bed was still wet, the ceiling walls were dipped in and the paint was hanging down. The bathroom wasn't cleaned. The carpet had black and brown stains. We decided to go to another hotel even if they didn't refund us the money.
Continental breakfast choices included 4 kinds of cereal, milk, orange and apple juice, coffee and tea, bagels, and sweet rolls. Blood on the elevator wall, peeling wall paper, safe missing the electronic locking device, toilet paper and tissue inadequately stocked, no cold water for the shower (only scalding hot water), floors in the hall way were a mess, pool looked unappealing.
Nothing Everything terrible hotel
The place was dirty. The towels were ragged and worn out. There was only one bath towel and one floor towel in the room. We asked for more towels and were told we have to take the soiled towels back to the room. The airport shuttle smelled of cigarette smoke. It was not a very pleasant stay for one night.
Staff and location Kayak did not submit our reservation. We were lucky to get their last room!
It's close to the airport. The shuttle service to the airport was convenient. I liked the pillows, but that's because I like tend to like less fluffy ones. The pillows at more luxurious hotels usually end up giving me a neck ache in the morning. The bathroom was surprisingly not too bad. The carpet in the room was disgusting. The drapes were too short to fully keep out the bright glaring lights in the parking lot. I had forgotten my toothbrush and they didn't have any at the front desk. There were cigarette burns in the bedspread. The room smelled of a combination of stale smoke and stale marijuana. The bedside clock was broken. Peeling paint and wallpaper everywhere. the price is lower than the other hotels nearby, but not really low enough given the accommodations.
Cost Parts of hotel looked like war zone. 2 panhandlers hit me up before got in front door. "Non smoking room"...smelled otherwise... Was a deal for the cost--probably not go back.
Nothi,g The front counter person was inappropriate and the room was dirtty
The first room didn't have a refrigator . The airconditioner would not work. The carpets were filthy.we called them about 3 times. They finally brought us a refigator that didn't work. They finally moved us to another room. They had to bring ua a refigator in for that room. It kept things cold but water ran over the floor when it defrosted. The carpet in this room was filthy too.The bathroom door wouldn't cliose.They need to shut it down till they get it in better shape. They wouldn't give us our moiney back for the second night..
Only location Dirty, internet not working and poor selection at breakfast.
Pleasant staff! Clean rooms great towels and linen. Great variety for breakfast. Great experience! Nothing
counter's staff attitude was horrible. His name is Rick.
One of the few places in the Cleveland area where we could find a room with 2 Queen beds - very clean rooms, comfortable beds, great staff & decent pool
This guest did not leave comments about this hotel.
Nothing Parking lot was not paved. Hallways were dirty and not updated; only one room available with king and needed two doubles. No cot. Noisy. Not a good section of town.
Room was excellent except the peeling wall paper in the bath room. Otherwise, great value!
We decided to leave Cedar Point a little early and stay closer to the airport. Room was nice. Beds a little hard for me but everyone else in our party liked them. Great breakfast!
Great continental breakfast with eggs, sausage and more! Nice rooms, free internet.
Rooms were clean, pool and hot tub small but nice, and hardly used, my son and I had them to ourselves mostly. Morning breakfast was ok to good - eggs not good, and they seemed to be out of stuff often, but the other things I did get were good. I would definitely stay again.
The staff was top notch, from the front desk to the breakfast attendant to house keeping, everyone was nice courteous and accommodating. Pool was small, nice for dip but not much else, disappointed the hot tub had been removed.
Rooms were very nice and clean and beds were comfy with good pillow. They allowed me to have a late checkout and the continental breakfast was amazing! Had to wait in line at front desk a couple times because there was a line. And since we had late checkout our key expired and they did not tell us that so we had to get it reactivated. I can live with that.
The microwave and the HD TV The shower head and tub was plain
Cheap And close To the airport, included the shuttle Old
Hotel smells really bad. Carpet in the room was dirty, sink was clogged, beds were small. Overall it was a bad experience.
The price Everything is old and out dated. Only vending machines are located on the first floor. Vehicles stuck all over the parking lot due to the snow not being plowed.
Nothing Place was a dump
Hotel was pretty clean, with adequately spacious rooms. Beds were fine. Location is convenient to the freeway. We didn't go to the bar but it seems to be very popular. It took forever just to check in. There needed to be two people working at the desk but there was only one. Just one operational computer, maybe? Could smell smoke drifting in as we were above the employee outdoor smoking area. Breakfast was sad: corn flakes, coffee, OJ, milk, and that's it. Not even bagels.
Lots of restaurants and shopping in the area. The hotel itself is fine. Big rooms but not much in them. Didn't get my Redipoints because I booked through this site. Silly policy.
Nice location. Close to freeway. Big room. No breakfast though except for coffee.
Instant access to car, convenient location. It was expensive and breakfast is not included!
It was a room with beds. Staff was nice. This is the kind of place that you worry if you locked your car or not. I doubt they enforce their non smoking policy. Bathroom was smaller than an outhouse. I was relieved to leave.
Great service by front desk person Alyssa. She was the best part of the stay. First floor rooms hve very thin walls. Was able to hear every word of a conversation people were having outside. Air unit in room was VERY loud. Made sleeping difficult
Spacious room bed frig microwave Na
it was more comfortable than I thought it would be. All in all, I would have stayed again and will in the future, not bad but definitely not a higher end place...but good over all...don't expect the world here. most of the items were outdated, low qaulity and barely useable...all looked rather in need of repair but it is the Red Roof so expect less and be happy!
I thought it was a very good hotel. I didn't have any issues and bed was comfortable and all was clean, I will stay here again if I need to.
Nothing The room smelled so awful like smoke that I had a migraine the whole time. You truly will get what you pay for here and we will never be back. Everything is old and shotty, and the walls are paper thin, you hear it all!
I enjoyed everything about my stay! The bathroom being too small was the only thing I wish I could change!
We absolutely enjoyed our long holiday weekend stay at Sonesta ES Suites Cleveland Airport! The apartment-style accommodations made it possible to lounge and get comfortable (and not feel the dreaded "cooped up feeling" of being in a hotel room! We were able to cook several meals in the well-equipped kitchen, relax on the sofa, and stream our Netflix on the TV. The staff was exceedingly friendly and went above and beyond to make the most out of our stay. The hotel was in great proximity to wonderful restaurants and it was a quick drive from the airport, downtown Cleveland, and the mall. And the price! WOW! It was by far the most affordable of all the hotels we looked into - by at least $50-100 a night. We enjoyed our stay so much that we plan to seek out Sonesta hotels in all cities we travel to!! We stayed in the "West Wing," which was lovely; however, it did not have an ice machine. The rooms have freezers, but you must make your own ice. Fortunately, guest services gave us plenty of ice to last us the long holiday weekend!
Me and my husband are a young married couple and we spent our 4th anniversary in Ohio at this hotel. Our stay was a great experience it was like a nice studio apartment with a fireplace and private entrance. Variety of free breakfast food was also included. Staff was also very nice. This will be our first choice of hotel stay when we visit again!!!
clean, warm, friendly staff, inviting
Close to the airport Breakfast Buffet Pillows were excellent Downstairs meeting rooms were nice (though I wasn't there for a meeting) Couldn't find my reservation and had to wait 20 minutes for a manager to come down to work on some computer issues. My card was charged twice for the stay The photos for the hotel do not match the actual condition of the hotel. It appears that nothing has been upgraded/refreshed in > 10 years. Pealing wallpaper, missing baseboard molding, musty smells were prevalent in the hallways and in my room. My room had drywall next to the air conditioning unit and the door to the hallway squeaked like it was 200 years old, The room was not cleaned during my two night stay For the money this is the worst hotel I have ever stayed at hands down, and I am a frequent business and leisure traveler
Front desk staff was wonderful! Made us feel welcome and important! Shuttle driver to airport was not friendly - not even a good morning! Offered no info or offers of info on how to get to gates - which at an airport under construction would have been helpful!
They were very busy, but handled check-in well. Room was well appointed, clean and nice.
Fast. Clean and quiet
I loved the bed and the room was the perfect temperature. It was quite. Perfect for anyone that just needed a place to sleep and are much more active than we were. Their is no room service that we found. The sink being outside the bathroom was weird. The restaurants nearby closed pretty early leaving fast food as the only other option.
The clean room. That the hotel was a little outdated, I stay with Marriott frequently and I feel the professionalism of the staff was non existent. They did not even thank me for my stay upon checkout.
Shuttle service to CLE airport.
The lady at the front desk sometime after 11 P.M. on November 24 was friendly, professional, and helpful. She had a customer on the phone that I think she was being very patient with, based on what I heard of the conversation, but she made sure the whole time that she knew I was waiting and tried to expedite my request at the same time. Our biggest complaint was that the sleep number bed was uncomfortable. I don't know what kind of deal you got on those, but they hurt. Also, the shower was dank and dark. With the sloping in the tub, I'm not sure how somebody who's older or in any way disabled would handle it--I almost fell several times and I'm in fairly good shape. The ceiling was oppressively low, and we only received one regular coffee packet, so only one of us had coffee.
I liked the tiny pool
Underwear found in first room, loose change on bathroom floor in second room. Odd and not clean.
Good location, nice malls right next to it, as well as wallmart and target, nice restaurants very closeby, shuttlebus to and from airport, friendly helpful personnel. No waterboiler in the room! A bit outdated.
The stay was great and the staff terrific They never had the reservation I made with your company. I had to call the hotel directly and make my own reservation. How in the world could I get in touch with you? You had a phone # I never heard of nor did anyone else.
great breakfast!! the location was great for me while my son visited BW. booked online and my reservation was ready, no problems. had a few cookies and was offered a bottle of water while checking in.
Booked online and received a booking confirmation, upon arrival was informed by the manager of a glitch. He did a very good job of helping get us to an alternate property. What happened between booking, confirmation and arrival? This was very frustrating as we were coming for out of town.
Great, friendly staff. Great breakfast options. Hot and cold items. Very clean facilities with plenty of space. Large rooms.
This was one of the friendliest places we've stayed. Everyone, from the front desk to the service staff, was welcoming and cared about our stay. Within minutes of checking into our room, the front desk called to ascertain if all was well with our room. The room was excellent and the bed was very comfortable. The next morning, as we were headed to breakfast, the service staff asked about our room and if it met our expectations. The breakfast area had plenty of seating and a separate space for the food. It was easy to navigate around, although there were a fairly large number of people in attendance, and it didn't make you feel like the area was an afterthought that was just stuck on with a couple of boxes of cereal and lukewarm coffee. Breakfast included fresh, hot eggs, choice of meat, fresh fruit, bread choices, and wonderful coffee. We usually stay at the Express place, but my experience here may definitely change our preference. This is a great place to stay and I highly recommend it!
They did not have a non smoking room for us so the woman at the front desk was wonderful and found us one. She also told us abt a wonderful pizza place. The young man the next morning was also very personable. The woman who worked the breakfast was wonderful and helpful even if she was going a 100 miles an hour.
I liked the location and the value of the room when you factor in breakfast. While it wasn't dirty, the furniture and decor was old. I stay at Hampton Inns at least 2 weeks a year and this Hampton Inn had the most disappointing food.
My son and I were just traveling through , but the hotel was nice. Our room great and bed very comfortable
The hotel was clean and quiet in a nice location. The staff was nice and professional. The breakfast was also good as well.
I just stayed for one night on my drive from the northeast to Chicago. The hotel is in a nice and quiet location. I had my car loaded from moving and I felt comfortable leaving my belongings in the car overnight. I didn't do much in the room besides sleep, but the room was clean and quiet. The breakfast was decent and in line with what I have had at extended stay hotels like Homewood Suites. There are some restaurants very close by which was nice when you are a weary traveler. No complaints.
The power went out for awhile and the air conditioning went out for several hours through the night making it impossible to sleep. The air didn't come back on until 2 in the morning. It was not a good night of sleep at all. If that didn't happen, the stay would've been great. Unfortunately, it was miserable.
I felt like the hotel was clean, and staff was fantastic, going out of their way to accommodate, always with a smile on their face. I don't feel like it was worth the money. Everything is ala carte, and for a pretty short window of time when you can order breakfast. The couch in the room was weirdly shaped. Really deep and awkward to sit on.
The Hotel rooms were decent and had the normal amenities. The location was excellent as it was mins away from most things around. The staff was polite and courteous even to us out of state fans. Only thing was the pool area could use a slight make over. There was chipping paint and water marks around. Other than that, nothing really else.
There was some work done and i was surprise to hear construction noise at 9 am
Utilitarian. Just needed a place to crash when i was stranded in Cleveland overnight. This place fit the bill. Wasn't QUITE as close to the airport as I thought. Said 5 minutes but felt more like 10-15. Also, while the airport pickup was prompt, the shuttle TO the airport ran only every 30 mins.
clean and comfortable and cooperated staff
It was close to the Cleveland airport. The room was clean and quiet. The desk clerk was very efficient and helpful. I did not know ahead of time that they had a "park-and-fly" option. I would have used it.
Room was clean along with the bathroom, we had enough towels and toiletries available. On an extended road trip so only stayed one night, it was well worth the price about 80$. Slept well, no external noise, a/c worked well, furniture in decent shape. Breakfast was included and had a good variety. Was not able to check out the pool but it looked clean from the gate. Would recommend this motel to others. Unfortunately, the pool doesn't open early but that was the only issue with the stay. Not a big deal. It does stay open later until 11pm I believe.
Service was amazing Room was very clean Desk personnel friendly, professional, and helpful Amenities were plentiful Carpeting was worn
The wifi and tv workedso that was a plus The carpets were dirty the chain in the corner was stained. The extra towels in the bathroom were dirty the throw blanket had cigarette burns all over it. It was just down right dirty
Our room had an extra towel, an extra pillow on each bed, and an ironing board and iron. But what really impressed me was the refrigerator and microwave which is great for an extended stay. Comfortable and clean and friendly staff, I would definitely stay there again.
The price was very convenient on a tight budget. The room was suppose to be smoke free and yet it reeked of smoke. The sink faucet only provided VERY hot water regardless of where the handle was placed and the bathtub handle was so wiggly that it was hard to turn on/off or even adjust the water.
The rooms were Clean and Maid service was Good 1) Internet was slowest and dropped you off every 5 minutes. worst on a hotel in last 3 years 2) TV channels and remote poor and no premium channels . 3) Noisy from water running in surrounding rooms.
You get what you pay for.
The location was the only plus. Very close to the airport. When we arrived, we were told that we got the last room available, despite our reservation. Our room was extremely smoky, as was the entire 4th floor. If you want a college Dorm feel with the charm of a 1970's New York City apartment, then this is the hotel for you. No privacy curtain and blinds did not close all the way. No bathroom trashcan and soaps and paper products had not been properly supplied. The hair on the toilet and in our towels was a nice touch as well. We asked to move, and there were no other rooms available. We asked to cancel the additional days' reservation and were told we would have to call the company we booked through online. Literally, on the way back to my room to do this, they charged our card for the remainder of the stay. So, we just stuck it out. Never again.
I was in Cleveland to attend a music festival for about 5 days. The staff at the front desk were friendly and helpful. My room was very clean. The hotel is about 20 mins drive from the downtown, there are lots of restaurants and fast food places around. It would be helpful if they had breakfast, but again, it is an extended stay place, so you know what are you getting into. Overall nice experience. If I go back, I will stay there!
Rooms were luxurious and comfortable and super clean even when a black light was taken to the rm nothing was found. Staff was very professional and gave superior customer service.
From the minute that I walked in the door at nearly 9pm I was impressed by the greeting and professionalism of the young woman that checked me in. I got to my room and was again I impressed with the cleanliness and appointments in the room. I have stayed at other national brands that were more costly and far less impressive. Great value for a frequent traveler. I would recommend this property to others and certainly stay here again myself. Nothing
The front desk staff were great. Check in and check out were a breeze. I'd recommend this hotel.
The room was surprisingly nice. Apparently they had just remodeled. Everything was clean and was close to some great shopping and restaurants. The bathroom was tiny. The wifi didn't work.
N/a Room smelt like smoke
good location base of beds unstable....broken? Room appeared to have gotten the quick clean.
Staff was excellent. No microwave, fridge or even a hair dryer. I was uncomfortable with the location traveling alone with two kids. Breakfast is a bag with a muffin, apple and water.
Me and my family stoped there for 1 night. The price was the cheapest of all and the place was great. It was very clean and the stag was wonderful. I will recommend this place to any one who will stop by.
80% of the front desk staff were wonderful. The rooms were disgusting. I drove 17 hours straight from Florida to this hotel and was extremely exhausted. I checked in, and was handed the key to a room on the second floor. I lugged my suitcase up the stairs, opened the door, and discovered a room that was not yet cleaned (it was 6 pm). Dirty towels all over the ground, trash cans over flowing, bed sheets were torn from the bed, etc. I lugged my suitcase back down and went to the front desk. The front desk woman was extremely apologetic and handed me a key to a separate room. The second room appeared okay at first glance, aside from a bug that was left squished on the wall. When I removed the bed sheets to lay down, they CLEARLY were not cleaned. Hair all over the bed, small stains, and the pillows smelled like hair grease. It seems like the housekeeping staff don't clean the sheets, they just make the beds. I was too exhausted at that point to find another hotel, so I had to curl up with my own pillow and sheets which I luckily had in my car. I would NEVER stay here again.
Accomadating about cancelling because not handicap accessible. There were no handicap rooms and no handicap ramps to get to the front door. Also, the location is in a scary part of town and the building is rundown. They started they were fully booked when we called them the night prior but when getting to the location the parking lot was completely empty. Just as horrified as we were other people who had reservations promptly cancelled as soon as they saw the state of the place.
Traveled to cover a political event in Cleveland, and found this hotel to be conveniently located (easy travel by car) and well worth the value. Room was a little small for 4 people, but would have been perfect for 2. Staff was very friendly and responsive! Rooms were clean. Don't go here looking for first-class amenities.
I'd stay here again. The doors are paper thin though. You can hear everyone else get up in the morning if you are a late sleeper. Definitely not a total dive for the money. Seems to be remodeled. (Actually better then the room I'm in downtown now, though this one is a little cleaner in the bathroom) If you are looking for a room for a good price I would definitely recommend it. It was clean, and the bed wasn't a rock, but it is no featherbed. The bathroom wasn't unclean though the toilet could have used more attention. It definitely seems to be the best option from what my friends have told me if you want to stay in Lakewood for a reasonable price. totally one of the better experiences Ive had at a Travel Lodge.
Close to shops and the lake. Nice upscale area with very nice neighborhood. smaller rooms
The staff was very friendly to my wife and I. The place looks pretty shady from the outside but we were pleasantly surprised at how nice and clean our room was. The bathroom was fairly clean as well - the mat in the tub needs to be changed. We really enjoyed staying here. I would definitely stay here again and recommend it to others. The bed was way too firm for my liking. Not a lot of give when you lay down. It was uncomfortable, but sleepable.