Pick-up location | Brook Park |
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Car types | Compact, Compact SUV, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Luxury SUV, Minivan, Premium |
Rental locations | 1 |
Popular agencies | Enterprise |
Economy | $39/day |
Compact | $39/day |
Intermediate | $43/day |
Full-size | $53/day |
Minivan | $66/day |
Full-size SUV | $81/day |
Premium | $56/day |
Luxury | $247/day |
Intermediate SUV | $53/day |
Compact SUV | $55/day |
Luxury SUV | $243/day |
Alamo
8.8
Excellent
282 reviewsCleanliness
9.1
Comfort
9.1
Pick-up/Drop-off
9.1
Value for money
8.6
One location in Brook Park
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Reviews
2.0 Mediocre
Dec 2020
Pros:
NothingCons:
The place could have been open when I got there so I wasn’t stranded at the car rental.10.0 Excellent
Nov 2020
Pros:
Super easy pick up and dropp off. Did contact free everything.10.0 Excellent
Oct 2020
Pros:
Very easy drop-off. It was raining and employees were right next to car and had me checked in super-fast.Cons:
Nothing, perfect.10.0 Excellent
Sep 2020
Cons:
Nothing checkout was really quick9.2 Excellent
Jul 2020
Pros:
Staff at counter and lot very helpful and courteous. I like Borrowing a friends car.Cons:
Little pricy....but I knew the price when I rented. I had a bereavement type situation and did not have a chance to shop. Honestly.....I just needed a ride to Ravenna and back. Uber would have been a better option.10.0 Excellent
Jun 2020
Pros:
Very friendly staff. Easy to navigate car rental areaEnterprise
7.7
Good
134 reviewsCleanliness
7.4
Comfort
7.9
Pick-up/Drop-off
7.8
Value for money
7.4
2 locations in Brook Park
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Reviews
10.0 Excellent
May 2021
Pros:
Easy pick up and drop off8.0 Excellent
Jan 2021
Cons:
The car was just a little too small for me10.0 Excellent
Nov 2020
Pros:
The staff at pick up was great and very efficient.Cons:
The drop off in Erie could have been better. The airport was closed and there was no signage of where to drop the car or the key. We were thankful the airport police officer helped us out.8.8 Excellent
Sep 2020
Pros:
When I went to pick up my reserved rental it wasn't there cause others were late returning theirs... so they did everything they could as quickly as possible to get me a vehicle of the size I needed... and very friendly staff!!!!!Cons:
The 800 number I had said that I couldn't drop off the vehicle a day early cause it was closed. So the next day when I went to drop it off the person there said I could have and showed me the drop box... because of this I had no one to take me back home that day which was an hour drive away and had to start walking in the rain back home... thankfully a nice person gave me a ride even though I was soaking wet from walking8.0 Excellent
Aug 2020
Pros:
Fast. However the luxury SUV they gave me needed oil and filter change according to the message on the dashboard.Cons:
SUV having had a full maintenance complete before rental.8.8 Excellent
Jun 2020
Pros:
Pick-up and drop-off were very quick. Typically I don't like how much time and paperwork there is at pick-up, but it was very quick this time.Cons:
Did not give me the option on what car I would get, I would have liked to pick which one from what they had available.Budget
6.0
Good
128 reviewsCleanliness
7.2
Comfort
8.0
Pick-up/Drop-off
5.8
Value for money
6.3
One location in Brook Park
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10.0 Excellent
Jun 2021
Pros:
Staff was great, friendly and helpfulCons:
Nothing, best rental ever6.8 Good
Nov 2020
Cons:
they charges double3.6 Mediocre
Oct 2020
Pros:
Drop off was easy.Cons:
Budgets counter was closed and was directed to the Avis counter. Took awhile to get someone to help me , they tried to upsell me to an SUV, guess that is expected, but the worst issue was the car was rank with cigarette smoke. We fabreezed that car every time we entered and exited it. Horrible2.0 Mediocre
Jun 2020
Cons:
I cancelled this weeks ago and still has not been refunded.8.4 Excellent
Nov 2019
Pros:
Staff at CLE counter excellent2.0 Mediocre
Sep 2019
Cons:
Could not rent because I didn’t have a credit card and I paid 44 dollars via debit never got a refundDollar
5.7
Okay
230 reviewsCleanliness
7.3
Comfort
6.6
Pick-up/Drop-off
5.8
Value for money
5.3
One location in Brook Park
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Reviews
8.0 Excellent
May 2021
Pros:
Staff was friendly.Cons:
Windows were dirty. Shopped online for a good deal and pre-paid on Expedia, but then I had to pay another 160+ for fees that were not mentioned on Expedia. Feel like I got ripped off. When shopping for a good value, it's unfair to be hit with extra unexpected fees.4.0 Okay
May 2021
Cons:
I waited an hour for the car. It was the wrong car even though I paid extra for it. I had to switch to a different car due to the cigarette smell and low pressure in the tire. There were extra fees that I did not know about.8.8 Excellent
Nov 2020
Pros:
The vehicle was clean which was important to me.Cons:
When I arrived to dollar rental, they counter was closed. My flight had been delayed due to deicing It took over an hour for the Hertz staff to "reduce" my paperwork dude to my rental being prepaid8.8 Excellent
Oct 2020
Pros:
The staff at both pick up and drop off were very helpful.Cons:
The price was more money than priceline had quoted. On priceline I clicked the option to add my spouse for no charge however when I went to pick up the rental I would have been charged $13 a day on top of the additional expenses. The staff at pick-up was one person, she did a great job but there was quite a backlog. More support for her would have helped the process go quicker.10.0 Excellent
Feb 2020
Pros:
Pickup and drop off were very easy.Cons:
I cannot provide one instance regarding what could have been better. Everything was great!10.0 Excellent
Dec 2019
Pros:
First vehicle had a major issue, they got us back on the road quick and hassle free.Avis
6.2
Good
44 reviewsCleanliness
5.2
Comfort
6.9
Pick-up/Drop-off
6.4
Value for money
5.7
One location in Brook Park
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4.0 Okay
Apr 2021
Pros:
Staff was a bit confused on where the car wasCons:
Car should have been cleaner and we waited over 30-40 mins for the car4.0 Okay
Feb 2021
Pros:
They gave me a Chevy Traverse. It was in good condition and clean.Cons:
Picking up the car took way to long! It took the guy at least 20 minutes to do the paperwork. He kept calling someone on a radio to see what was available. Then he told me that they were just finishing cleaning it and it would be brought up to the door. I kept going outside and checking. There were a number of cars setting in the lot that would have been fine for me to use. After about 25 minutes, I went back to the desk to find out where the car was. He called someone the radio and told them to bring the car up to the door. After about 15 more minutes, they finally brought the car over.8.0 Excellent
Oct 2019
Cons:
Drop off is very confusing. No one comes to car. You have to find an employee. Car exterior was muddy on the bottom. Interior had napkins and small garbage in the center console.3.6 Mediocre
Sep 2019
Pros:
Long line to check out the car. No cars ready I the parking lot. Long line at the rental exit. It took longer to get my rental car then it took to fly from St Louis to Cleveland. I rented from Avis ( only because Hertz had no availability) expecting good service. It was horrible.Cons:
See above. Everything could have been better.4.8 Okay
Dec 2018
Pros:
Low cost on one way rental. Friendly counter people.Cons:
Car not clean. Smoke permeated the interior. Window smeared. Gas 7/8 full and I did not notice until after leaving. Left quarter panel dented and scraped. Long shuttle ride to car center.9.6 Excellent
Nov 2018
Cons:
Hard to tell where to park for dropoff - need more/better signs.National
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Brook Park
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Reviews
10.0 Excellent
Jul 2019
Pros:
pick-up & drop off super easy!!! quickest i have completed a pickup for a car rental, no frills or attempts at selling you add-ons.Cons:
Everything was awesome!10.0 Excellent
Aug 2018
Pros:
I pulled into the return area, and was completely checked out in about a minute. The rental agent briefly walked around the car, checked the gas guage, and I was done. FAST!!Cons:
The car rental return is difficult to find at the airport. It's off-site, and I didn't see any signs for it as I approached the airport. You have to go through the "Departures" area, and then follow signs to an off-site lot that's about another 5-10 minute drive. Be sure you consider this extra time before your departure!8.8 Excellent
Feb 2017
Cons:
I was told drop off was late, but still during business hours. The lights were on at the CLE airport drop off area, and the inside desk was staffed, but no one came out to close out my rental. There was no sign posted advising that this was after hours. After waiting around I finally just dropped the keys in the nightbox. Intuitive, but some posted guidance would have been appreciated.9.2 Excellent
Dec 2015
Pros:
Clean vehicle. Fast service.Cons:
Everything was fine.10.0 Excellent
Jul 2019
Pros:
pick-up & drop off super easy!!! quickest i have completed a pickup for a car rental, no frills or attempts at selling you add-ons.Cons:
Everything was awesome!10.0 Excellent
Aug 2018
Pros:
I pulled into the return area, and was completely checked out in about a minute. The rental agent briefly walked around the car, checked the gas guage, and I was done. FAST!!Cons:
The car rental return is difficult to find at the airport. It's off-site, and I didn't see any signs for it as I approached the airport. You have to go through the "Departures" area, and then follow signs to an off-site lot that's about another 5-10 minute drive. Be sure you consider this extra time before your departure!8.8 Excellent
Feb 2017
Cons:
I was told drop off was late, but still during business hours. The lights were on at the CLE airport drop off area, and the inside desk was staffed, but no one came out to close out my rental. There was no sign posted advising that this was after hours. After waiting around I finally just dropped the keys in the nightbox. Intuitive, but some posted guidance would have been appreciated.9.2 Excellent
Dec 2015
Pros:
Clean vehicle. Fast service.Cons:
Everything was fine.Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Brook Park
Eagle Rent A Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Brook Park
Most popular agency | Enterprise |
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Average price | $66/day |
Good deal | $55/day |