Reviews for Budget in Albuquerque
- All reviews 100%
Based on 52 reviews
Sep 11 2017
Pros: The attendant stayed until 2am even though they close at 1 so we could make it. Our flight was delayed over an hour.
Sep 11 2017
Cons: Extremely long wait for car
Aug 3 2017
Pros: I loved the guy who worked at the Albuquerque airport where we dropped off the car. A really cool guy and very helpful. Shuttle service was very efficient.
Cons: The gas station is a bit of a trek from the airport.
Jul 24 2017
Pros: Great Transaction & Service!
Jul 11 2017
Pros: People nice at ultimate car receiving. Also, people at ABQ desk were nice.
Cons: The car receiving location was so far from the airport that my taxi to get the car was $50 - which made the total cost almost as much as getting the car at ABQ. You have lost me!!
Jul 6 2017
Pros: The car was awesome and the staff was great!
Jun 28 2017
Bait and switch - car rental's backbone?
Pros: The vehicle was real nice and the outside staff did their job well.
Cons: Quoted price of $230 ended up being $570 with add on fees, refueling charges, airport fees, etc., etc. What a snake pit of fast talking disinformation and deception. NEVER going to use this company again. There are much better options that I will use, and I'll encourage others to do the same.
Jun 9 2017
Shocked by bottom line
Pros: Great car , upgraded to a Ford Edge, pickup and dropoff was easy.
Cons: The taxes and fees added over 40% to the tab, not a Budget issue but would have appreciated a warning.
May 21 2017
Pay attention to the pickup location in ABQ
Pros: The vehicle was clean and only had 53 miles on it, so there was still new car smell on the interior.
Cons: Pay close attention to your pickup location in ABQ. My rental ended up being 19 miles away from the airport, and Budget refused to move the rental to the airport, so I had to change my reservation and it cost $60 more!
May 6 2017
Pros: Large, airport franchise. Good, efficient, effective, professional personnel. Total time to return vehicle, complete paperwork and board the bus back to the airport less than 5 minutes. I'm happy to recommend this agency.
Apr 9 2017
Good Job Budget folks!
Pros: Ease of booking, check in. Courteous, friendly, personable counter agent. Nice vehicle, exactly what we had ordered, Ready to go when we were.
Cons: No negatives.
Feb 7 2017
Helpful Check-in service
Pros: The person who greeted me at the counter gave me options for an upgrade. This still fit with-in our budget and was the best advice. The rental return was quick and easy.
Jan 9 2017
Pros: The Service was great, Alice helped me pick out a car that would work for me. The cost was right on.
Cons: There was Ice infront of the building and I am afraid of waking on ice.
Oct 17 2016
Pros: I liked that the pick up and drop off services was easy.
Cons: Customer service could have been better.
Oct 11 2016
Cons: I TURNED THE CAR IN TWO DAYS EARLY AND THEY WOULD NOT ADJUST THE PRICE. CHARLIE BAKER
Oct 11 2016
Pros: quick check-in. clean car.
Cons: Car had some kind of transmission problem. Sluggish with acceleration problems. Delays in returning car. One guy for a lot of over 50 cars. Also, at checkout our final bill was MUCH higher than printed quote. Some sort of typo caused by clerk at check-in that resulted in an over charge of more than $200 while attempting check-out. This error took 7 days to adjust on our credit card statement.
Sep 20 2016
Cons: Only one person handling about 8 people in line. Took us about an hour to get to the front of the line only to be told they had no cars for us, even though we had a reservation.
Aug 21 2016
Pros: Changed drop off at no extra charge. Changed to Coors rd from Airport.
Jul 25 2016
Deceptive booking price vs. actual price
Pros: The car was relatively clean, but smelled like cigarettes.
Cons: Final cost was more than twice the cost listed on the reservation.
Jul 8 2016
be sure you select the car rental at the airport.
Pros: The car was fine, and car rental staff were very helpful.
Cons: We thought we were renting a car at the airport, but it turned out the car rental came from a location that required a cab ride. KAYAK, please make it clearer when a car rental is at the airport or is off site and requires a ride to get there.
Mar 8 2016
Caution when car rentals are not a part of airport
Pros: Budget personnel at the Albuquerque Airport get five stars for finding us a AWD SUV and getting us on our way for a reasonable up charge for airport taxes and especially under the circumstances! We cannot thank Gil enough!
Cons: We reserved a Budget SUV that turned out to be in downtown Albuquerque. By the time we were told we had to take the shuttle back to the airport to get a $40 cab ride to the other location it would have been too late in the day to rent the SUV. A caution should be noted on addresses that are not connected to the shuttle service from airports. Also noting rental closing times.
Dec 7 2015
Cons: YOU GUYS ARE TERRRIBLE YOU SENT ME TO A LOCATION OFF SITE AWAY FROM THE ALB AIRPORT AND THEY CLOSED WHEN MY FLIGHT FINALLY ARRIVED I WAS FORCED TO PAY 3X THE AMOUNT IF YOU REALLY CARE ABOUT CUSTOMER FEEDBACK YOU WILL CALL ME DIRECTLY 415-459-4590 (second time i write)
Nov 18 2015
Easy Drop Off At The Airport
Pros: Easy to deal with.
Cons: No complaints on the drop off.
Oct 19 2015
Cheap, but you get what you pay for
Cons: Grumpy employees The "compact" car I was given is classified as "subcompact" by other car rental companies