Pros: Staff was great and car was great!
Cons: Budget Car Rental return location address was not updated on the reservation. It showed an address that they had moved from over a year ago. I had to call another Budget location and ask where I was supposed to turn it in at. Kind of stressful!
Pros: No mechanical trouble
Cons: The car, a Chevy Malibu, was dirty when it was brought to us; smears on the front and sides glass, dirty outside and I found a used fork in the back seat. It smelled strongly of cigarette smoke and everyone that got in it over our weekend commented. We had to stop early on and buy a gas-station freshener and it still didn't cover it. It had 35K miles and showed it. But it got us there and back, and I guess that's what counts.
Vehicle not preoord for rental.
Pros: I spent 1.5 hours cleaning the vehicle before our trip, it was filthy inside and out. Brake rotors were warped which caused heavy vibrations when braking, particularly in mountainous regions. This was unsafe. Wiper fluid was empty. USB ports did not work, BluTooth did not work: for a 2,000 mile journey my phone would not connect so only sketchy radio through west TX and NM. 1st world problems I get it but I paid for a premium rental. Upon drop off the Branch was understaffed. Mgt had 1 Rep working the counter during Spring Break.
Cons: Counter service was great upon pickup. Vehicle was nice after I cleaned it.
Cons: No instruction about toll device being available on the car
Vehicle not available
Cons: I made an online reservation and when I arrived to pick up the vehicle I was told I needed to wait 40 minutes because it was in route to the location. After about an hour of waiting, I called and was told the vehicle was not available. I lost that time and it delayed my trip. I asked to cancel the reservation and after a few minutes I received a call back saying they had found a vehicle but I needed to wait another 40 minutes. I declined, overall very poor customer service and it ruined my trip with the family.
HORRIBLE! Dont EVER use this location!
Cons: Unethical & Incompetent people (took over an hour to get my car). Completely clueless on how to actually run a business & treat their customers. I am shocked that Budget condones this type of operation. Manager was literally screaming for 30 minutes @ a customer in back. They also give cars that have been reserved away to anyone who walks in, then they have people wait until someone returns a car. They will also lie to your face about charges & more. RagTag establishment that shoud be CLOSED DOWN.TRASHY, HORRIBLE!
Everything went smoithly
Pros: No hassles and I was uograded
Cons: Nothing to complain a out
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