Reviews for Enterprise in Katy
- All reviews 100%
Jul 8 2017
Pros: Everything....service and associate was super!!!
Cons: There was nothing I did not like.
Jul 5 2017
Great deal even though it was a long way from the airport.
Pros: The car was great.
Cons: Not a thing
Jun 13 2017
Pros: The rental mini van which I had reserved a month prior was not ready at the time I had requested but Kiara fought and searched for another mini van at another location which I finally received 2 1/2 hrs after the pickup time. Her persistence was the only shining moment of this experience.
Cons: As I had mentioned before I reserved a mini van a month in advance and didn't get the van until 2 1/2 hrs after the fact. Kayak quoted me $315. Enterprise agents insulted me by taking 10% off whereas I had a similar experience with Avis in the past and gave me a full day free. When I checked out the mini van Enterprise changed it from 10% to 5%. When I returned the vehicle the total came out to $328. In the end I was just happy to get the vehicle I requested but all the empty promises put a damper on the whole experience.
Jun 9 2017
Pros: Chris Carter was very helpful and great on handling issues worth customers.
Cons: The other employee was to by the book and could have lost a customer.