Reviews for Enterprise in Katy
- All reviews 100%
Feb 13 2017
Pros: I made my reservation for an Enterprise rental and the information for the location of pick-up was “on airport”. However, when I got to the on airport Enterprise station, I learned that my location was actually across Houston. The on airport location was able to get me a car, but the price was much higher than I had reserved online (apparently because the location difference). My hope is to see more accurate pick up information as this and price are the two most important factors in a rental decision. Thanks for your understanding of this frustration and best wishes to you as you consider how this may be addressed for a better customer experience.
Feb 12 2017
Pros: Easy drop off. Courteous reception at IAH; they accommodated my poor rental experience with a hefty discount that was much appreciated.
Jan 20 2017
Super easy drop off
Pros: I don´t think I´ve ever had an easier drop off. Left the keys on the car seat, they scanned the VIN I assume and that was it. This was at IAH (Houston international airport).
Dec 30 2016
Pros: Great customer service. Quick in and out and the car I rented was perfect for my trip.