Reviews for Enterprise in Katy
- All reviews 100%
Jun 13 2017
Pros: The rental mini van which I had reserved a month prior was not ready at the time I had requested but Kiara fought and searched for another mini van at another location which I finally received 2 1/2 hrs after the pickup time. Her persistence was the only shining moment of this experience.
Cons: As I had mentioned before I reserved a mini van a month in advance and didn't get the van until 2 1/2 hrs after the fact. Kayak quoted me $315. Enterprise agents insulted me by taking 10% off whereas I had a similar experience with Avis in the past and gave me a full day free. When I checked out the mini van Enterprise changed it from 10% to 5%. When I returned the vehicle the total came out to $328. In the end I was just happy to get the vehicle I requested but all the empty promises put a damper on the whole experience.
Jun 9 2017
Pros: Chris Carter was very helpful and great on handling issues worth customers.
Cons: The other employee was to by the book and could have lost a customer.
May 26 2017
Borderline criminal bait and switch!
Pros: absolutely nothing - I was disgusted with the whole process and extremely disappointed with the Enterprise rep in Houston
Cons: I requested a rental car for IAH and HSV - both are airports, was booked to off airport sites, no car waiting at airport, no way to get to car, cars available at airport at over-inflated rates AND a pre-pay penalty yo boot. I suspect this was intentional way to screw the customer (was advised by agents at airport this happens a lot but they don't seem to do anything about it) and will make certain neither myself or anyone who works for my company uses Enterprise in the future, plus I will warn everyone i see about this deceptive and immoral business practice!!!! Disgusting - you should be ashamed!!!
May 22 2017
A Delightful Experience
Pros: The service we received was excellent. The young lady that took care of us was upbeat, efficient, and very professional. She knew exactly what she was doing and spent all the time we needed to get to know the vehicle we were renting. Everything went very smoothly! We will definitely rent from Enterprise again!
Cons: Everything went very well!