Pros: The staff is very helpful. Very easy drop-off and then shuttle to the airport just took us for few minutes.
Cons: Good job.
Pros: Good car.
Cons: Staff did not listen and overcharged me
For something I didn’t agree to.
OGG Tole care of us
Pros: There is no easy way to get from OGG to Lahina. So Budget at OGG helped us out. Great job, Bidget at OGG
Cons: The Lahina car was far away with no easy way of picking it up
Cons: Overpriced.. my flight in Maui was cancelled,and it was redirected to another airport in Maui. When asked to changed my pick up to the new airport, they charged me with todays’s price. It didn’t matter if I had booked and paid this in advance(which was much lesser). Extra costs like one way fee etc was understandable, changing the daily charges from 40$ per day to 100$ per day is unacceptable.. the car they provided was clean and good but this place is clearly overpriced for emergency changes in schedules.
Oversold nightmare
Pros: We went to Kahului accidentally and reservation was in Lahaina. The agent was able to accomodate our reservation in Kahului.
Cons: The shuttle line from the airport was 1 hr. Long. We waited outside in the heat for another 45 min. on a list just to go inside. Then another 45 min. inside in line to meet an agent. Fortunately, our car was ready, but some folks were waiting another 45 min. For the car to be cleaned. We saw elderly people and pregnant women outside in the heat of mid afternoon. Disgraceful!
Poor service, poor vehicle
Pros: Not much.
Cons: The counter person did very little to help and her attitude was poor as well. The car was supposed to be ready at noon and the paperwork was finished at noon but I was told the car wasn’t ready. I along with other customers had to wait about an hour making us late for a scheduled prepaid tour. Avoid Budget in Maui!
Love the Jeep, but the pickup was very slow
Pros: Great vehicle, just right for Maui.
Great drop-off, quick & super easy.
Nice people
Cons: Extremely slow pickup.
My transaction was fast but the half dozen or so parties before me took a long, long time.
One moment there were 6 desk agents, the next there were only 2 and this was while there was a long, and growing longer, line of new arrivals after a transPacific flight.
Waited 2 hours for a car
Cons: After standing in a 45 minute line to rent the car, waited another hour and a half outside for it. Car was ok. No antenna so no radio. USB port non functional. So unable to charge phone.
Great experience!
Pros: Friendly staff, easy to book, clean new car, definitely would book through this company again !
Budget rental
Pros: Rented a Ford Focus. To my surprise this was a much higher quality vehicle than I expected.
Cons: This was the longest wait I have ever experienced at a rental car agency. We waited for over two hours for our rental. We will not rent from budget in Maui ever again. Understaffed and under motivated. I was told it would be about 20 min. Was about a hour it I recal, but that was after we waited in line for about a hour just to check in.
Great service. Great car.
Pros: We rented a beautiful convertible. Check in was easy and treated us nicely and respectfully.
Pros: Getting the car was easy, the staff was friendly and the prices competitive.