6.0
It is a gimmick when you rent a car from Budget, through a 3rd party (Kayak) and you purchase insurance but are then told by Budget that it really doesn't exist through a 3rd party and would need to pay Budget upfront for any damage, then issuing the claim to the insurance you did purchase, for reimbursement. If you purchase insurance you should have non-complicated insurance for your rental. I then had to purchase insurance with Budget again in order to not have difficulties should a problem arise. Also, NOTHING IN THE INFORMATION informed that my passport was needed for the rental. The information specifically said, Driver's License & the Credit Card used to rent the car. I was again told by the Budget agent, that is a 3rd party issue about the information given. Wait times at the counter were too long, as well.Reviewed Apr 7 2026
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10.0
Was a little skeptical with pricing at first but all in all great experience.Reviewed Sep 15 2025
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10.0
I like everythingReviewed Sep 7 2025
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6.0
The car class we reserved was “unavailable” and we were forced to upgrade to a car that resulted in us paying more than double for the rental. I am very disappointed that instead of enjoying activities and meals, we had to blow our budget on a car from Budget. I don’t know how to avoid this or what we did wrong but a $900 surprise is not a nice way to start off a vacation. The car itself was great, and their service was otherwise great but this is a common occurrence which in my view can be avoided. If the company doesn’t have the class we reserved, they should give us the upgrade at no cost as it isn’t the customer’s fault the car they reserved months in advance isn’t there when they arrive.Reviewed Jul 20 2025
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6.0
Normally the car has a CDW. So we didn't check it this time. This time the car was not insured at all. That was an unpleasant surprise.Reviewed Jul 4 2025
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2.0
The pick up was the worst experience in all years that I rent cars in so many different countries, including Portugal. There was another attendant that was extremely rude to me as well as to a couple that was there facing some problems. He shouted to me and after did not answer my question. Very rude person. The young guy that was attending me was very polite but he was lost in the procedures... it took him over 30min to finalize the process, he also gave me wrong information that I just found out when I returned the car. Very bad experince!Reviewed Jun 25 2025
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2.0
On return, i got charged for a previously unidentified dent - I drove my car to my destination and parked it for 2 weeks and drove back — the dent was not noticed my me when I pick up the very dirty car in a dark garage —Reviewed Jun 16 2025
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4.0
Watch out for extras! Original booking was Euro 177 but ended up over Euro 670. Same car etc.Reviewed May 20 2025
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2.0
I had to go to Europcar to rent the car and loose my reservation because Budget’s service was terrible. The employees were unpleasant and treated me badly, so I leftReviewed Mar 18 2025
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2.0
Agency was closed so I had to scramble to find an alternativeReviewed Oct 28 2024
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2.0
Horrible. I paid for insurance full overage online, then at pickup location they charged me for insurance again. I feel absolutely ripped off.Reviewed Jul 30 2024
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4.0
There was a self serve kiosk to pickup car but you need the Avis/Budget app to use it. Downloaded app, created account just to get error saying my reservation couldn’t be loaded. Proceeded to Avis/Budget counter, waited over 45 minutes for my turn.Reviewed Jul 15 2024
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