Cons: Brits could learn to drive on the right side of the road
English countryside tour
Pros: I was upgraded to a Hybrid car which was great as I was doing a lot of out of town travel as Gaza being already quite expensive in UK. This was a great advantage. Also the car had a GPS system which was great. The staff were very nice & helpful both at pick up & especially on return.
Cons: The pick up was a little slower then anticipated. First you have to take a bus to the car which seems to be the same for all rental companies & I guess can’t be helped, but when we did get to the car lot it did take a little while till the car was ready. Staff were very not ce & apoligised, but that should be improved.
Pros: The staff welcomed us when we arrived (both for pick up and drop-off) and really seem to care about getting you processed as quickly as possible. Our car was still being washed and the rep was very apologetic and even gave us a free half tank of gas for the inconvenience
Pros: staff were helpful about getting us a bigger car that met our needs for not too much more than original price
Cons: description of car size we reserved didn't match what we were offered on arrival
Excellent customer service, no wait time.
Pros: Personnel were very customer focused and thier goal was to get you in the car and on your way to your destination. Return of car and transport to airport was the quickest and easiest we have experienced at any major airport.
Car condition poor and difficult
Cons: The car had 30,000 miles and was covereved in small dents and scratches. I questioned this with the rep. Who was helpful and she used a small plastic template stating only large damage is considered material. However when i rerurned the car a different rep started examining every tiny scratch with NO TEMPLATE in sight. I looked after the car and all the damage was on there. After some arguing she agreed. But i will not fo back, ill use Sixt where you get none of this rubbish and much newer cars.
Required to keep the parcel cover in the car
Pros: Car was in great shape, clean, and large enough to hold everyone comfortably. The Heathrow shuttle was big enough to carry us and all our bags and was ready to go when we were. Signing the rental agreement and returning went quickly
Cons: The car we rented (Ford S-Max) had seats for 7 people. We needed six seats and planned on folding the other one down for our bags. However, the car also has a parcel cover, which is fairly long (about four feet) and goes right where the head of the back row passenger sits. I asked Enterprise if we could leave it behind in the office because it would take up too much room or be in the way. They refused to let us do that, and said it had to stay with the car. It meant the back seat passenger had this bar/ luggage cover in their lap for most of our trip. I mentioned this to the agent when returning the car, and he gave me his contact info and said he would ensure we get an upgrade if we ever rent there again.
Great Service and Vehichle
Pros: Getting to the office was easy and the check in and check out services were very easy.
Professional & Curdious
Pros: Quick, professional and Curdious.
Pros: Ease of pick-up and drop-off. Good price.
Easy rental for first time in the UK
Pros: When we arrived we realized the reserved vehicle would be too small, but Delina quickly proposed an alternative solution, and also suggested a GPS unit that was much more useful than our smartphone. A great week of traveling around the UK - thanks Enterprise & Kayak!
Unfortunate salesman dissuaded customer from enjoy
Pros: Vehicle cleanliness and overall high standard of maintenance that was obvious from the beginning.
Cons: Salesman used fear mongering and scare tactics in order to force an upgrade on the insurance coverage, ever after they had been shown a 3rd party full coverage proof of insurance. Salesman was manipulative and overall dishonest with regard to the percentage of all rentals returned with serious or 'dead-lining' mechanical damage for drivers who did/did not purchase the additional insurance coverage from the agency.
Other suppliers in London scored
- 4.7/10 Ace car rentals in London
- 7.9/10 Avis car rentals in London
- 7.5/10 Budget car rentals in London
- 7.0/10 Hertz car rentals in London
- 6.2/10 Thrifty car rentals in London
- 7.8/10 Sixt car rentals in London
- 7.2/10 Europcar car rentals in London
- 5.0/10 Easirent car rentals in London
- 5.7/10 GREEN MOTION car rentals in London
Where can I find Enterprise car rentals in London?
Address145b Bow Road
|Monday||08:00 - 18:00|
|Tuesday||08:00 - 18:00|
|Wednesday||08:00 - 18:00|
|Thursday||08:00 - 18:00|
|Friday||08:00 - 18:00|
|Saturday||09:00 - 14:00|
|Sunday||12:00 - 15:00|
Phone+44 208 980 5600
Top tips for renting a car from Enterprise in London
- 25% of our users found rental cars from Enterprise in London for $39 or less
- Book your rental car from London in Enterprise at least 1 day before your trip in order to get a below-average price
- Mini rental cars from Enterprise in London are around 77% cheaper than other car types, on average