Reviews for Easirent in London
- All reviews 100%
Mar 20 2017
Pros: Pickup process New car
Cons: Too busy in small place with small staff - and hence chaotic Gave us car empty on diesel as their assigned gas station was closed on Wednesday as noon time!
Mar 15 2017
Thieves and cheats that are too lazy to fix their
Pros: The car was OK
Cons: I was told to go to a hotel for the rental. After paying for a cab and an airport shuttle i got there and found that they had moved from the hotel a month ago. I had to wait 40 minutes for someone to get me to actual location. Once there i was told that i had to pay $40 over what my reservation was for. Either that or i walk back to the airport. I was trapped. Then i was given paperwork and left. The GPS they gave me was so old and cheap that it got me lost so many times, i ended up putting it away and asking directions. When i tried to go back to drop the car off i looked for the address on the lease agreement to find no address or phone #. I had to find the original hotel and have them write down directions. Horrible experience. They are thieves and cheats in a grubby environment.
Mar 15 2017
Felt like home!
Pros: We had our pickup time set for 6am and being so exhausted after such a long international flight AND shaving an awful uber driver taking us over to Heathrow to get our car, we showed up close to 11am instead. Raj greeted us and was so friendly and definitely took away the nerves of driving on the left side of the road! Haha! He joked with us and we discussed family and friends and gave us pointers on what roads to avoid! It was an absolute pleasure dealing with Easirent and if I ever find myself back in London, I will definitely be renting from them again!
Cons: I have no complaints with this company. Everything was just as I had expected.
Mar 8 2017
Bad company policies, good employees
Pros: The guy attending was really nice and helped a lot, even gave us a lift to the airport after we had some trouble when dropping off the car.
Cons: The "shuttle" to the rental office is a regular bus that runs every 40', plus 15' drive. The car rental requires a deposit of 1250 pounds which most credit cards cannot support, thus having to pay a 17pounds/day extra to lower the deposit to 500 pounds. When picking up the car it was late night and there was no light and so we barely could see anything on the car since it was black. When dropping off the car we were charged with the 500 pounds deposit for things we hadn't done, fortunately we had pictures from the morning after picking it up and the guy at the office, who was a really nice guy, took those as proof. Was it not for him, the guy checking the car would have charged us with the whole deposit for things that were clearly too old to have been done by us.