Reviews for Easirent in London
- All reviews 100%
Jan 18 2017
Cons: Having to re-book the car at the Esairent office and pay for new insurance policy as the Kayak rental agreement as well as the insurance I paid was not acceptable nor valid as I was not USA resident. What's upsetting is you charging me insurance fee when I'm being ineligible having my mailing address for Credit Card used is Bahrain not the USA.
Jan 10 2017
Pros: The car was fantastic and included a GPS which was extremely helpful. The car arrived in a great condition, very clean and no odors. The exterior of the vehicle was examined closely for scratches etc. and I felt comfortable with the assessment.
Cons: There were a number of things that I did not like about this service. Despite turning up on time, there was no urgency from any of the staff to help me, or apologize for the wait. They were definitely more focused on just signing boxes, customer service was not much of a concern. Despite knowing I was waiting, they did nothing to get the vehicle to the place as soon as possible, resulting in another 20 minutes waiting after the paper work was complete. The additional insurance costs were not factored into the original cost. When the vehicle was eventually handed over, they did not explain any of the vehicles information, just gave the keys and walked away. There was also no manual in the car to refer to should I have questions.
Jan 10 2017
Pros: The people were okay
Cons: They don't rent to people under 23, but they never mentioned that anywhere.
Jan 9 2017
Pros: We rented a larger van as we had six people.... I knew this would be a challenge going on the narrow roads of the Cotswolds! No problems! It was great....roomy and spacious for everyone....also easy to get in and out from Heathrow!