Reviews for Budget in Santiago
- All reviews 100%
Jan 10 2017
Tried to charge more money
Pros: They said we had to add taxes and insurance to the price ( although it was already included) we denied to pay and used another company.
Jan 5 2017
Doing a great job with what they have
Pros: Pickup was super fast. I did have to find the area where they kept the cars, but once I located it, the actual picking up of the car was really quick. The guy that was working outside only spoke Spanish, so be aware. You're reading this in English, if you don't speak any Spanish, you are in Chile, you might have some issues. The car itself handled great. The clutch was smoother than my girlfriends car back home. The A/C pumped out a lot of cool air for the warm summer, and the car had excellent handling and plenty of tire tread. We ended up getting an economy sedan. It's too bad I forgot exactly which one it was, because that thing went down some roads I wasn't sure we were going to make it down in the Conguillio National Park. We drove it all over the place and it really did it's job well. Drop-off, again, had to find the entrance, went super smooth as well. It took about 1 minute for the guy to inspect the car, and then I had to go back inside to the counter where they charged my card. For people reading this, the guys inside the airport seem to have a decent grasp of English. I started in Spanish, but the gentleman I was working with switched to English when he said a word I didn't know, and we completed the transaction in English. So the inside part of renting and paying for the car should be easy enough if you only speak English. The outside part will be a bit more challenging.
Cons: The cars are located outside with no covered walkway. During heavy rain, it's impossible to get your luggage to the car without it getting soaked. Also, when returning the car, be aware that there's one "Entrance" and ALL rentals are in that same lot. If you're thinking there are separate lots for different agencies, like I did, you'll drive right past the entrance. IMPORTANT NOTE!!! There are no petrol stations near the airport, put fuel in the car before you get there when returning it or you'll get charged an arm and a leg. I remembered to do so, thankfully, but I want people reading this to be aware that is an issue with other travelers.
Dec 25 2016
The rental agency held $4500 because we opted out
Pros: The car was clean and adequate
Cons: Because we did not opt in for the insurance, the rental agency held $4500 USD until we returned the car. There was no indication of this policy beforehand, nor was it listed in writing in any of the rental agreement documents.
Dec 10 2016
Really slow to pick up car.
Pros: Had everything ready, no changes needes and too 20 minutes to process when I got to the front of the queue.