Guest reviews
Overall rating
7.4
Good
Based on 15 reviews
Cleanliness
8.2
Comfort
8.0
Pick-up/Drop-off
7.4
Value for money
6.1
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveler rating
4
2
3
1
0
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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4.8
Pros: Good gas mileage, easy to park and maneuver due to size.
Cons: Being up front regarding the cost of insurance, which adds, at minimum, an additional $1000. Also, being scolded for arriving late to pick up was unacceptable.
review from
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5.2
Cons: Return took a long time. Bathroom in return area was dirty with no toilet paper. One van with a very hardworking driver was shuttling people to the airport, Butte had to wait three cycles to get there, as the van held only 6. This was about 20 extra minutes. The car we rented was in terrible conditi
review from
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9.6
Pros: Great crew at the car lot.
Cons: Billing was confusing, and higher that quoted in the reservation.
review from
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4.4
Price not even close to our quote
Pros: It was clean
Cons: We were told by kayak the rental would be 114 euro, but the rental actually cost us a little over 1000.00. This is a rediculous price for a standard / stick rental. We were hot over the head with extra costs at the counter... and had no choice but to pay. I amputating in a dispute with our credit.
review from
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3.2
Beware the hidden costs
Pros: Car was comfortable
Cons: Final price came in nearly double what we were originally quoted due to additional services (roadside assistance, personal insurance, etc.) being added by the agent at pickup. We specifically stated that we required no insurance (we have our own) & were not asked or informed about any of the other services/charges that were added. When we inquired about these charges at drop-off we were told it was too late to protest or receive a refund. Absolute rip-off.
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9.6
Great value
Pros: Very good price, even though it was a very basic car.
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8.8
Skoda Fabia
Pros: I have never driven a Skoda, before our trip, but it was a very serviceable vehicle for our needs. Was clean, quiet and ran well.
Cons: Cost of full coverage insurance (recommended) was about the same cost as the car for a full week. A bit expensive to say the least, but I didn't need to worry about hit and run drivers.
review from
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7.2
Added costs
Pros: The car itself was decent. Very basic, no special features like power anything or Bluetooth but it was decent on gas and fairly comfortable. The gentleman that returned my car was ex excellent and very helpful making sure I made my flight on time after checking my car back in.
Cons: When I reserved the car I added the coverage and was given one price with no information about a deductible or additional cost. When I picked it up I was charged twice the reservation price because they said I needed to pay the deductible of $1500 or select the more expensive insurance coverage. Costs aren't very clear when reserving and I specifically looked for the information about insurance before I made the reservation. Took a big chunk of my vacation money I hadn't planned on over what I set aside for the rental
review from
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10.0
Pros: Service was quick and friendly at both pickup and dropoff. Car was very nice to drive with one minor problem with the windshield washer. The price was as promised and was very economical for two weeks.
review from
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6.4
Cons: Airport pickup was fine
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Where can I find Budget car rentals in Shannon?
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