Find reviews that mention:
6.0
Pros:I drove a Ford Fusion and it was okay.Cons:I feel like the fee for people under 25 is way too muchReviewed May 29 2021
review from![kayak]()
2.0
Pros:NACons:Communication on pricing and expectations.Reviewed Apr 27 2021
review from![kayak]()
2.0
Cons:I was forced to wait in line to return my rental for over an hour because of a computer glitch. I returned the rental on time, filled with gasoline and in good condition, but because of the computer error and human error I was made to wait for an extended period of time. One person was working the desk alone, while the manager sat in her office during this very busy time filled with numerous customers. I found out only the manager was allowed to correct the problem allowing me to complete my return. I will never use your rental company in the future.Reviewed Apr 7 2021
review from![kayak]()
6.0
Cons:I had reserved a convertible. When we picked up the car in Tucson the Budget agent says “we don’t rent convertibles”. ??????? We wound up with a Mustang coupe. Not what I wantedReviewed Apr 5 2021
review from![kayak]()
2.0
Cons:Budget did not have any SUVs and despite reserving one, we were given a tiny sedan. My receipt shows the small 75$ credit, but my credit card was still charged the full reservation amount.Reviewed Mar 25 2021
review from![kayak]()
10.0
Pros:Very good customer service. Nice, new car.Reviewed Mar 6 2021
review from![kayak]()
4.0
Pros:The staff was great! The wait time in line was 2 hours! There was only (1) staff person!Cons:More staff at the check in counter!!Reviewed Mar 2 2021
review from![kayak]()
7.2
Cons:It took a bit long to pick up the car in tucson and the price was high for tucsonReviewed Nov 18 2020
review from![kayak]()
8.4
Pros:Setting up my reservation and acquiring the rental was very quick and easyCons:Dropping off the car - there could have been better direction because there was no one to speak to at the counter and the employee processing the returns seemed to too busy to stop and assist people with questionsReviewed Nov 1 2020
review from![kayak]()
7.6
Pros:Drop off is easy. I like that it’s in the terminal and I don’t have to take a shuttle.Cons:More car selectionReviewed Oct 17 2020
review from![kayak]()
10.0
Pros:Pick up was perfectCons:nothingReviewed Sep 5 2020
review from![kayak]()
2.0
Cons:I waited in line for two hours to pick up the car only to be told that they could not honor my same-day reservation. The people working the counter were also not wearing their masks properly.Reviewed Aug 5 2020
review from![kayak]()