Best rates found by KAYAK users in the past 48 hours.
Reviews
Pros
" off is easy."(in 1485 reviews)
" wis kind but limited."(in 1394 reviews)
"The was friendly and efficient"(in 1394 reviews)
Cons
"More selection"(in 3893 reviews)
"They did not have any s to rent."(in 3893 reviews)
"Even though I booked a , there were none available for me."(in 3893 reviews)
Overall Rating6.3 OkayBased on 92 reviews
Cleanliness
7.2
Comfort
7.0
Overall
6.3
Pick-up/Drop-off
6.3
Value for money
6.5
Recent reviews
Traveler rating
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Find reviews that mention:
6.0
The woman at the service desk was very kind. Unfortunately, the mini van was damaged before I got it off the lot so I had to get another one. The second van was not clean. Very poor representation for Budget.Reviewed Jun 4 2024
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8.0
I needed a car at the last minute due to a canceled flight from Tucson. The only way to get to our destination for a celebratory event was to book a flight on another airline from Phoenix. I was able to make a car reservation online from my phone which was easy to do. When the counter opened the service person was very helpful but the added charges were very confusing and unclear. What started as a less than one-day rental to get from the Tucson airport to Phoenix airport costing about $100 turned into a rental for less than 8 hours for $250. Otherwise, the rental was excellent.Reviewed May 21 2024
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8.0
Kayak didn't prompt me for my FastBreak number so I initially had to stand in line, which was 10+ people and didn't move the entire time I was there. I eventually managed to add my reservation to FastBreak and was able to get my car there but I would have wasted a huge amount of time if that didn't work.Reviewed Apr 18 2024
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8.0
Wait at the counter was a little long and they didn’t have the revised pick up time correctReviewed Apr 1 2024
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2.0
I picked up the van. It had 1/4 of a tank of fuel. I took a picture of it. I have never picked up a vehicle that did not have a full tank. I returned it with just over a 1/4 of a tank. They charged me over $190 for fuel. I will be trying to get my money back from them.Reviewed Mar 31 2024
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6.0
Parking at the airport parking lot was very inconvenient, far, and costly. The Budget desk was unstaffed when I arrived so I was directed to Avis, which was understaffed. I waited in line for quite a while, then the Budget counter opened up. When I responded to the text to "check in" before I headed to the airport, the system asked for all the details then said the option was unavailable at that time. I tried to call several times, unsuccessfully, to let Budget know I was on my way. Finally the automated voice said my reservation could not be located. Kind of stressful, don't you think?Reviewed Mar 13 2024
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4.0
I arrived early and had to pick up the car 1.75 hours early. They upgraded the car type and added a full day onto the reservation - my reservation went from $220 to $380 dollars because of being 1.75 hours early. When I returned the car I was sent from the lot to the desk and expected to stand in a 30+ minute line to complete my rental. Instead I handed my sheet of paper to an employee (who asked that I do that instead of waiting in line) and told I would get an email - and it is four days later and I have not yet received an email. Bummer.Reviewed Mar 4 2024
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2.0
I reserved a car and received a confirmation, only to wait in line for over an hour to pick up the car only to be told by the agent that they had no car for me. She said she would call me when they had a car ready and I never received a call.Reviewed Mar 2 2024
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6.0
The car had a serious hesitation issue and the visibility was poor. I will try to not rent this model againReviewed Feb 6 2024
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10.0
I loved the price and the van!!Reviewed Dec 29 2023
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10.0
Overall the car was nice & drove beautifully. However, No smoking signs are on the windows but the odor of "smoking" was overwhelming. I had to wipe down the seats & windows. Windows were smeared too. Other than that I had a wonderful trip at an affordable price. Thank you!Reviewed May 11 2022
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1.9
My vehicle had issues and customer service said I would have to drive 2 hours away from my vacation spot to exchange for another when there was literally a location 5 minutes away from me.Reviewed Jul 7 2021
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