Find reviews that mention:
8.0
Cons:Super long wait time.Reviewed Jun 3 2021
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8.0
Cons:The rental agency entered the wrong time for return, am vs pm... Also did not have available the car class booked, a Toyota Corolla vs the requested VW Jetta, a standard rental vs a compact rental, still charged as a standard rental did not even mention they didn't have the proper car. Just a disappointing rental in general, even if the car was nice, it was not what was booked.Reviewed Jun 1 2021
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10.0
Cons:Not a thing. We were completely satisfied. And thanks to you, Kayak, for getting us a good deal!Reviewed May 11 2021
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10.0
Pros:We had a bit of a wait to pick car up due to bad timing. But then we were upgraded to a mustang convertible due to low number of vehicles left. Not a bad deal. 😊 Drop off was painless.Reviewed May 10 2021
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10.0
Pros:Drop-off in Amarillo was quick and easy.Cons:Google Maps gave us slightly wrong directions to the Enterprise at Amarillo Airport. We asked a person, and they got us where we needed to go.Reviewed Apr 26 2021
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8.0
Pros:The staff was great and very friendly. All interactions were positive!Cons:Would be nice to see exactly how much you'll be paying before you drop off your car. There are lots of little fees and add-ons that add up once you see your final statement after dropping off the car. I don't think it's deceitful, just a little more transparency during the booking process would be nice.Reviewed Mar 17 2021
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2.0
Pros:The staff was great. Pick up and drop off was easyCons:The front of the van was clean the rear of the vehicle was not clean. the rear driver side tire was bad (constant leak).Reviewed Mar 1 2021
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2.0
Cons:Had to walk all over the airport to find an open rental car desk and no cars were available when I tried to pickupReviewed Feb 23 2021
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2.0
Pros:No one wanted to help me out ,i made a reservation because my flight was canceled and they did not want to give me a car because i was taking it to texas so they proceeded to help evry other customers with cars and then they made me wait longer for cars to come in and they had plenty of cars ,horrible experience i will not be coming back due to this and when i tried to call the branch i couldnt get ahold of no one to nake a changeReviewed Feb 20 2021
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10.0
Pros:Yes and pick up was just as easy as drop off.Reviewed Feb 17 2021
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4.0
Pros:Car was maintained. No issues there.Cons:I arrived at 9:30PM'ish local time and the counter was closed. A Hertz agent mentioned that I can find the office people outside in the parking lot (Temperature around 40F). I didn't find anyone at the Enterprise booth, it was closed! I stumbled over the entire rental car parking lot and found an open booth. The Enterprise people happened to be there with other car rental agencies. I had to pay extra for a smaller car. Which I found ridiculous.Reviewed Feb 3 2021
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5.2
Pros:The staff was friendly and efficientCons:I had rented a compact SUV and received a stripped down bare necessity Hyundai which did not even fit 2 suitcases in the back. We drove it fir 2 days, but it was not comfortable and gave my husband a sore back. We drive it back to Enterprise to get a better car. Was charged $11 more per day, but at least the ride was comfortable. I do not know why they have the other car part of their fleet. Disappointing!Reviewed Nov 16 2020
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