Pros:Price
Cons:I thought I was renting at an airport location. I arrived and was told that I made my reservation at a downtown location and would cost at least twice as much to rent from the airport location. I took a cab downtown with my luggage, carseat, wife and child. Once there they let me know I would be unable to pick it up until my reserved time of noon (although I am fairly certain I made my reservation time at 10:30am, but had no proof of that). There were three staff people and a little wait at 10:30am. I returned at 11:45 and two gentleman were in a similar situation as me, hoping to get their car ASAP but would have to wait until noon. Since it was a hot tiny room I went for a walk instead of waiting and when I returned at 5 to noon the room was full and there was no order among those who have waited. Also, once the clock struck noon the computers all reset. It was after 1 pm before my car was rented. I could see a printout on the desk of the planned reservations. They knew the would get slammed at noon, why didn't they have more staff or just allow people who got there a little bit early to get their car sooner? The staff was helpful and patient considering what they were up against but the company was pretty terrible to allow this to occur. I thought Budget was a national company but I have rented from some hole in the wall type places that were more organized than this.