Reviews for Budget in Portland
- All reviews 100%
Based on 57 reviews
Jan 12 2017
Cons: see above
Jan 2 2017
$300 for a 24 hour rental. Not happy
Pros: I had reserved my rental prior to our vacation to Oregon for the Holidays. I needed to pick a car up in Portland and return in Eugene Oregon which ended up being a little pricier than I hoped for one day but I was willing to pay $128 for the convenience of the rental. I was shocked when I saw Budget had charged me almost $300 instead of what I was quoted!!
Cons: For some reason I ended up being charged almost $300 when the original amount was only supposed to be $128. What a rip off! I will never rent from budget ever again.
Dec 31 2016
Price listed on Kayak website radically different
Pros: Great car. Nissan Ultima. However, was never able to enable BlueTooth.
Cons: Kayak price listed was not accurate AT ALL. Agent couldn't even find my reservation when I first checked in, even with the confirmation number I was sent from Kayak. Addition of "insurance" listed on Kayak site was $9, but was $50 at the rental agency. Very confusing. Ended up paying roughly $80-$100 more than expected.
Dec 7 2016
Pros: Good service, fine almost new VW Jetta, easy tank fill up close by.
Cons: Only agency open on Thanksgiving was at the airport, and then was a 15 minute shuttle.
Oct 15 2016
Terrible service in portland
Cons: The guy in charge wasn't in the office. He tried to have me sign without inspecting the car (I found numerous scratches and dents that weren't marked). To top it off I asked if I could modify reservation to pick up/drop off earlier. He said it would be no problem, as long as I dropped it off before 24 hours was up. Ended up being charged double what the quote was, and having to argue with the manager at another location (where I dropped off) and calling in to customer service to get things fixed. Despicable dude in 330 Washington in Portland. Highly recommend to not use this company
Oct 1 2016
Long wait for a car
Pros: Got a great deal for an SUV.
Cons: When booking said it was at the airport but had to take a shuttle to get the car then waited in line for about an hour. Kept trying to up sell us on a different cars because only had a few ready. Chose an SUV for a bit more money but was a good deal. Car was not very clean even though it looked like they just ran it through the wash.
Aug 24 2016
Didn't honor terms once train was late
Cons: I called Budget from Amtrak on the afternoon before pickup to say that the train was going to be late. I was told that, if arriving after 6:30pm (which we did), to go to the airport Budget instead of the original place. They would have the car we ordered (the guy checked). So we did exactly that. Oops. Did not have the car we ordered. And wanted 2x as much for the cars there. We said 'Adios' and took a Lyft to Enterprise where we found a great car of the type we wanted for $50 less than the original Budget quote. Next time? We'll go straight to Enterprise.
Aug 24 2016
POOR timing & secondary location
Pros: Primary location agents saved me a lot of unnecessary trouble & expense.
Cons: Rental location was ID'd by address but no mention of location not being served by by airport shuttle since it was not their primary location. More importantly, the ID'd rental location apparently closes on Saturday at 2:00 but hours were not given in my advance rental info. I only found out about the need for a taxi to the secondary Budget location & their closing time when I arrived at the primary Budget location which is open 24/7.
Aug 8 2016
Pros: Staff was friendly and courteous
Cons: Car was junky and kicked and heaved a lot, felt like it needed servicing
Jul 27 2016
Budget should be more flexible when they know they
Cons: I thought I was renting at an airport location. I arrived and was told that I made my reservation at a downtown location and would cost at least twice as much to rent from the airport location. I took a cab downtown with my luggage, carseat, wife and child. Once there they let me know I would be unable to pick it up until my reserved time of noon (although I am fairly certain I made my reservation time at 10:30am, but had no proof of that). There were three staff people and a little wait at 10:30am. I returned at 11:45 and two gentleman were in a similar situation as me, hoping to get their car ASAP but would have to wait until noon. Since it was a hot tiny room I went for a walk instead of waiting and when I returned at 5 to noon the room was full and there was no order among those who have waited. Also, once the clock struck noon the computers all reset. It was after 1 pm before my car was rented. I could see a printout on the desk of the planned reservations. They knew the would get slammed at noon, why didn't they have more staff or just allow people who got there a little bit early to get their car sooner? The staff was helpful and patient considering what they were up against but the company was pretty terrible to allow this to occur. I thought Budget was a national company but I have rented from some hole in the wall type places that were more organized than this.
Jul 22 2016
Okay, not Good
Pros: Drop off lot easy to find.
Cons: Pick up slow. Drop of people disinterested in helping getting us out of there. Chevy Equinox, which we had for a month, has poor visibility and turning ratio, making it clumsy (if not risky) to drive.
Jul 20 2016
Clean rides but beware short supplies
Pros: I liked how the staff I was able to assist me fairly quickly when picking up my reservation. I believe I had the same treatment as the other customers despite being under 25 myself. They were patient with any questions on renting conditions I had before I signed anything. Before I left the lot, they did a thorough overview of any exterior damage on the vehicle with me and reviewed how to avoid additional extra charges upon my drop off (i.e. late return, return with less fuel than a initially provided, cleaning of interior).The car I was given had a clean and comfortable interior. Mileage in the car was low and ran pretty well with no issues while I was on the road. The return pamphlet was easy to read (clear language and normal-sized font), easy to fill out, it really streamlined my drop off visit.
Cons: I'm really glad I was able to walk out with my reservation. The facility had a shortage of cars my day of pickup, but thankfully it was I was able to arrive early before the economy size cars had run out about the time I was schedule for my pickup. This half an hour early pick up of course threw off my intended drop off time to incorporate my early pickup time but reflected upon my estimated fees. My vacation plans were not thrown off and I was able to return the vehicle a few minutes before the exact to two-day mark. I believe others who had reservations the same day as me but later on did not have as much luck, the staff was able to clarify that reservations with second parties aren't necessarily guaranteed because of demand. I believe an additional follow up from Kayak with the renting facility and an email of warning would have been very helpful for these individuals who were unlucky enough to unfulfill their reservation.
Jul 15 2016
Cons: We waited in line at the downtown portland office to pickup our car for 2 hours, some of which was in the rain with our suitcases. The two employees were overworked and said this was an average day!
Jul 10 2016
Pros: Pick up and drop off and shuttle employees were all fun, friendly and courteous while maintaining a professional demeanor!
Jul 6 2016
Pros: Easy pick-up and drop-off
Cons: The extra pricing, doubled the car rental fee.
Jun 28 2016
Super slow check in process, despite the employee'
Pros: Employees were extremely friendly and kind.
Cons: Printer was suuuper old and slow. Took 45 mins to get checked out, even with only 1 person ahead of us in line. Not the employees' fault though; the computer systems and printer were ancient, a lot of it has to be done by hand, etc. Get with the times, Budget!
Apr 18 2016
Cons: Eveyone was great Rental itself ran great!
Feb 23 2016
Cons: Drop off location was not updatedonline
Feb 19 2016
Pros: They took $15 dollars off of my $45 dollar rental.
Cons: Car WREAKED of smoke. Had to pick up a client and they immediately smelled it. Unacceptable odor for a rental car company and I didn't have time to swap out cars.
Feb 14 2016
Cons: Portland to San Diego, I was quoted a price of $347 for two days, sounded fair. I had to pay $550. If you are requesting a different drop off location then that fee should be listed.
Dec 25 2015
Kayak insurance is not Budget insurance
Pros: We got the car we wanted, worked out well overall.
Cons: Budget rep explained that our online insurance purchase was third party... Should have save the money and purchased at pickup Budget rep explained we would be driving through a storm and offered a choice of two different SUVs at an additional charge because of 4wd. Upon further inspection every available SUV on the lot was FWD. We don't appreciate the dishonesty.
Nov 19 2015
Cons: The pick up was a joke. Wrong car, mix up on car, took over a half hour or more to check in.
Nov 16 2015
Pros: Representatives did respond to my request to be charged the agreed amount, and refunded the erroneous extra charges.
Cons: Upon returning, the representatives at Budget tried several times to get me to drop off the keys and leave without a receipt, saying they would email it. I insisted upon receiving a paper invoice with the total charges. I had the rental agreement papers that i had signed upon pickup with me and put them on the counter, the representative took them off the counter and threw them away without asking me if she could even see them, and then proceeded to charge me $91 more than my quoted price and rental agreement. The money was refunded after my rental agreement was retrieved from the trash can, but I question the integrity of Budget car rentals due to the representative's actions of trying to get me to leave without seeing the charged amount and get rid of the papers with the correct prices.
Nov 2 2015
Pros: Small drop off location, easy to deal with.
Cons: When I made the reservation, there was no mention of extra mileage charges, which were revealed to me upon the return of the car. I am unimpressed with the way Budget advertised they're deals online without revealing all charges up front.
Oct 21 2015
Pros: Nice car, no problems. Everything ran smoothly
Cons: Nothing stands out.