Reviews for Budget in Portland
- All reviews 100%
Oct 15 2016
Terrible service in portland
Cons: The guy in charge wasn't in the office. He tried to have me sign without inspecting the car (I found numerous scratches and dents that weren't marked). To top it off I asked if I could modify reservation to pick up/drop off earlier. He said it would be no problem, as long as I dropped it off before 24 hours was up. Ended up being charged double what the quote was, and having to argue with the manager at another location (where I dropped off) and calling in to customer service to get things fixed. Despicable dude in 330 Washington in Portland. Highly recommend to not use this company
Oct 1 2016
Long wait for a car
Pros: Got a great deal for an SUV.
Cons: When booking said it was at the airport but had to take a shuttle to get the car then waited in line for about an hour. Kept trying to up sell us on a different cars because only had a few ready. Chose an SUV for a bit more money but was a good deal. Car was not very clean even though it looked like they just ran it through the wash.
Aug 24 2016
Didn't honor terms once train was late
Cons: I called Budget from Amtrak on the afternoon before pickup to say that the train was going to be late. I was told that, if arriving after 6:30pm (which we did), to go to the airport Budget instead of the original place. They would have the car we ordered (the guy checked). So we did exactly that. Oops. Did not have the car we ordered. And wanted 2x as much for the cars there. We said 'Adios' and took a Lyft to Enterprise where we found a great car of the type we wanted for $50 less than the original Budget quote. Next time? We'll go straight to Enterprise.
Aug 24 2016
POOR timing & secondary location
Pros: Primary location agents saved me a lot of unnecessary trouble & expense.
Cons: Rental location was ID'd by address but no mention of location not being served by by airport shuttle since it was not their primary location. More importantly, the ID'd rental location apparently closes on Saturday at 2:00 but hours were not given in my advance rental info. I only found out about the need for a taxi to the secondary Budget location & their closing time when I arrived at the primary Budget location which is open 24/7.