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Initial impressions was one of apprehension as I had to ask to be helped. Otherwise the staff was very helpful and displayed a level of professionalism Nothing
Breakfast was excellent, and the staff is amazing, particularly the concierge. Bathrooms have windows to the bedrooms above the tub... why?
Wonderful, friendly, helpful staff Dinner at the Mint restaurant was only ok
Location, reception staff Breakfast takes long, Indian tea which should be available take longer than everything same for Indian menu not available immediately
Great location, great service and free wi-fi througoht the hotel. Nothing.
The staff was very helpful. The breakfast was good. Service excellent. Good value for money. The WiFi in the room was down the entire time. Hotel did, however, make internet available in common room available. Bathroom satisfactory, but detail to cleaning would be helpful (grouting and shower areas).
Very nice hotel in City Bowl Breakfast for a child was extra ZAR 75 although he hardly ate anything.
Sense of security Slow lifts.
I was given a room which was very small. Hardly any space to keep the luggage.There were problems in the bathroom.Wash basin was blocked, There was a leak.Only on last day of my stay I was given an another room
Very friedly staff. The upgraded rooms are well appointed. City hotel, good for business. Excellent breakfast and room service
location, service, food
it was good even though i thought , it was expensive. it was not made clear during booking that price goes up on weekdays breakfast was same everyday
efficient staff, excellent breakfast und dinner we booked 4 twin rooms not double rooms
Hotel has a modern decor and is clean. Breakfast is good and wifi worked well in the room. Price was reasonable for the quality. Bed was comfortable. The room was tiny but maybe I had a special price and got the small room. The room was prepay and I had to do a special credit card form (or wire transfer) to pay in advance.
The people there were great enjoyed every bit of my stay
This hotel is not up to the general standard of most hotels in Cape Town. Service was very poor, the amenities did not work, the parking system for vehicles is highly problematic and essentially the hotel needs a major overhaul. The toliet was not working, The staff werfe rudhe
The staff where nice
very central location in a decent clean hotel at a fantastic price.
Staff very helpfull and pleasant. Rooms a little more ventilated.
The situation of the hotel was very convenient as we were booked to travel to Johannesburg on the Shosholoza Meyl Premiere Class Train the next day. We needed to deliver our vehicle to the station very early in the morning.
close to all amenities and tourist attractions
It was very convenient for sightseeing.The room had all the facilities we required and the staff were extremely helpful. no
Staff are friendly
The food and service was great.
The location worked for us, and the prise was not bad. The room had a very strong old smoke smell which was realy off putting.
good location small rooms
Breakfasts and dinners are excellent at the Fountains Hotel, with a wide choice for each course. There was no draught beer in the hotel bar.
Staff is excellent. Very friendly Well there is a number of things. 1. You need to improve the lifts at the hotel. 2. You should have a wider variety of salads at your buffet table. 3. You should have ashtrays in the smoking rooms.
It was hassle free
meals and location
The front desk staff was very helpful. Excellent breakfast being included in rate. Short walk to the waterfront and tourism center.
When I got to the Hotel there was no record of the reservation that your company had made for me. Luckily they had rooms available which I needed after flying and sitting for 30 hours.
The hotel is conveniently located from shopping area and for takinf the hop On Hop off bus. The staff were very helpful. No porter facility. More variety for the breakfast and if the time for serving breakfast could be extended for until 1100hrs. they forgot to send a taxi for pick up at the airport.
Safety of the place TV screans are too small
The helpfulness of the staff and the quality of the room we stayed in Trying to find it when arriving by car. It is very difficult to find especialy as to get to it you have to drive up a street marked no entry! Guests should be warned about this as trying to get to the hotel resulted in a very frustrating and stressful hour driving in central Cape Town
The staff was very friendly and helpfull! Room was impecable and clean! Will definitely recommend it to any traveller!
Proximity to city centre and the V+A Waterfront, etc etc. No issues
Very near to our business partners.
Near to the city centre and shopping.
Central location,great for walking ever where Hotel heating system in room was hard to work.room was cold even after we had someone check it out
Modern and stylish hotel. The best part of the hotel is the reception staff, extremely helpful and very friendly. They gave us good advice on day trips to Cape Point and Stellenbosch. The location is excellent, nearby a good choice of quality restaurants, Greenmarket, Long Street and the bus stop of the red/blue sightseeing bus. Breakfast is good. The room is good, but could have more closet space, especially for a longer stay. The bathroom is good, but could have more towel racks. Wifi is expensive and sometimes not working.
Very easy to find from the airport and still a good central location Very noisy as it is right beside a busy road and had no double glazing.
very comfatable Day Rate to stay in room extra 4 hours past check out was unreasonably expensive,not much cheaper than another nights stay!
The room was very dirty..the hotel is far away from everything that matters, it takes them a long time to get you a taxi..wireless internet is very slow...
There was a leak - so they gave us an apartment for the same price! yay! ;0)
Staff was very friendly, the fact that booking.com offered a 'winter special' rate, which I did not receive at the hotel. (admittedly I did not bother to fight for it, as even the standard price was reasonably low)
The location is excellent and the room was quite nice. I loved the shower. The staff was friendly and helpful. I would definitely stay at the Cape Diamond again. The room door did not lock automatically so you had to manually lock the door each time you left. Other than that everything was great.
The staff were very friendly and tried to be helpful. The restaurant was also OK and was good value. The room was very dated, and the bed covers were not overly clean, the linen was clean. The location of the hotel was not ideal if you wanted to walk out at night, you would not be safe.
I cannot praise this hotel enough. The staff were amazing. When we arrived there was an issue with our booking but they sorted everything out for us perfectly and couldn't do enough for us. They were all so friendly as well. The rooms were great - we stayed there twice on the trip and once our room had a fantastic bath and the other a shower so I think you should request which you prefer. It's also right in the city centre and a 5 min walk to Long Street. When we go back to Cape Town we are definetly going to stay there again. We loved it!!!
location was convenient. we didn't really use the facilities other than the bedroom there was confusion over a change to our booking and we were then given a room on 9th floor with a double bed when we had specifically requested twin beds; the lift stops at 8th and it was really was not acceptable to expect guests to carry luggage up another flight of stairs. Having done so, the room was excellent but we still had to ask for it to be changed due to the beds. The hotel did move all of our luggage while we were out - which is good. The 9th floor room seems to be a "penthouse" but the flight of stairs had electrical panels that made it feel like service stairs not what you'd expect leading to guest accommodation.
friendly staff, great location, large room, good breakfast Pattat restaurant food not quite as we expected, ate there first night as tired and hungry, but not very good
The staff are nice.
I found the overall stay at the hotel to very pleasant. non what so ever.
The Concierge went out of his way to help us park and deal with our luggage
Due to a water leak being repaired, the room I had booked was not available, so the hotel gave me an upgrade at no extra charge. The room was comfortable and ideally located for my purposes. Internet access good, but the charge a little on the high side ~ free internet access as part of the package would have been preferable.