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Location and spacious room. the hotel need renovation. The staff does not respect the guest. They made me wait at reception to go verify if I stole in the room.
The location of this hotel is incredible, right in the centre of the bustling Cape Town waterfront....you walk out of the front door and you are where you need to be. Very upmarket and classy!
Great hotel, Great rooms, Exceptional breakfast We had a "bad" luck, since our room shared a wall with a famous Jazz club Green Dolphin. We enjoyed the fine music from 8-11 in the night. (there are maybe 3 rooms in the whole hotel affected). One night we also went there. Nice club.
The service, the food, the gym and the pool were all very nice. The rooms were comfortable with great views.
only the location too expensive for such one
On the whole very good with one or two small reservations Hefty charge for late check out even though the room was not to be immediately occupied
Breakfast buffet and view
Good location rather expensive for the type of room and hotel
The hotel was fabulous. The location and facilities were outstanding. The breakfast was wonderful. Most of all the staff was phenomenal. They were consistently courteous, friendly, knowledgeable and went above and beyond to make our stay absolutely phenomenal.
lovely room & service no real water view at Dock House-dining room small with no view. However, breakfast at main hotel wonderful - view, service & cuisine. Sorry we took the upgrade. rather stayed at V & A with waterfront view.
Location Bed was hard
location, location, location.....Excellent Staff!....Great Value!!
Our apartment was on the lower level, so we could pop out and into The One & Only Hotel for dinner and right opposite the spa. We loved that we could walk to the V & A at night and feel totally safe and secure staying at the apartments. The staff went out of our way to collect us, as unfortunately we had a problem with our rental car. So thank you for fetching us!
Everything was excellent Nothing
The staff was welcoming, the room/apartment was fantastic (clean, spacious, good location) and it was convenient to restaurants, shopping, and taxis. We only spent one night at the apartment before we moved into a beach house in Clifton and then headed out on safari. I wished I would have booked it for my last 2 nights in Cape Town after returning from safari and before heading home.
Excellent setting next to One and Only at V&A Waterfront. Upmarket furnishings. Spotless.
We love the compound which is so beautiful and quiet. Especially it is very close to Waterfront with safe and short walking. The apartment is very well equipped and designed. With the good room conditions and location and reasonable rate, it is definately a place I will recommend. Super!
The fact that we were upgraded to a suite. The friendliness, the personal attention and absolute luxury - we felt very special. A special place for our anniversary (our 2nd time and many to come). Meal at Reuben's fantastic. The attitude of "manager" (in charge of seating) at breakfast.
Happy,self assuared staff in all departments. Golf carts to move around hotel. Location of hotel. All good. Could do with better design barth.
What is there not to like? ha ha
the fact that sex workers are alowed on the premises.
Checking in and out was very swift. A really comfortable room with all the needed amenities. My room did not have hot water. In winter this could be a problem checked
Clean,excellent service,very polite helpful people ,very organized,excellent cuisine,very beautiful area,feeling of safety The swimming pool could be possibly renovated
The staff went out of their way to let us feel at home! The rooms are very small and the bathroom needs upgrading
The hotel staff were very friendly, helpful and respectful. Shows excellent customer service apptitude. The tourist assistance staff were also especially efficient. Facilities like spa etc were at a different location, sister hotel - not very convenient. The swimming pool may do with some cleaning up.
The warmth and welcome of the hotel staff - efficient service - dining no matter what time of day - was carried out with care and courteously - staff approachable with warm smiling faces. No
Convenience to the waterfront and safety (felt very comfortable walking around the area) The rooms are a bit dated but I understand refurbishment is being carried out.
The convience to every thing. The willingness of the staff to make our stay very comfortable That there was only Malay type food available at the Restaurant in the Evenings, meaning we had to go else where to eat .
Location was great. It was next to the Victoria mall and near transportation routes. Hotel was a bit run down. The rooms and bathrooms are in need of some refurbishment.
outside noise level, some double glazing would be useful
For a fancy hotel, breakfast was shockingly scarce
the size of the hotel, the standard of the rooms and the facility in the room and hotel 1- The noise of the road. Although the windows were double glaze but there were gabs between the window doors and not properly sealed when locked 2- Break fast was good, but to make life easily and to speed up the service some of the food should have been on a buffet like bread toasting, tea, milk…..
The owners and staff were very friendly, professional and helpful. They went out of their way to provide proper service and amenities. Due to the location on a busy road, the ventilation was not ideal. the decor was notto our liking but we know it is to be changed.
I loved the set up of the hotel, it was clean and comfitable. The fittings and fixtures where very upmarket and the staff where very friendly. I will visit the hotel again.
Design of rooms, overall decor, friendly and helpful staff, location close to Waterfront, secure parking, in-room facilities, bathrooms Noise from road and some machinery came through poorly fitting double glazing Pool could have been heated View has been blocked by development over the road
The room was quiet and comfortable. Guests are not given a key to the front door, and after pressing the doorbell it sometimes took a while for someone to come and open it.
The staff were extremely friendly excellent location. Enjoyed very much used the spa treatement which were good value for money
very nice and helpfull staff, beutifull design, luxurious room, good location. breakfast was nothing special, omlet, toast and cheese. I would axpect a more thrilling experience from a luxury hotel
The staff were wonderful and the rooms were beautiful. I especially liked breakfast, which was free, but absolutely delicious - freshly prepared - not a buffet. It's a bit close to the road, so there's a some traffic noise if you leave your window open.
At the center of everything.Very good staff , great design!!! A+++++
The location is very strategic to tourist area. Walking distance to Waterfront Air condition is closed to bed
Very nice but a little pricey. Excellent Staff, nice breakfast.
I liked the friendly service as well as the delicious breakfast
Location is an easy walk to the waterfront or the city center. Hotel staff very accommodating and helpful for first-time city visitors, especially the travel desk, who booked tours, restaurants, and transportation for us. Dining room serves a great buffet breakfast, and caters to the early riser as well as the late sleeper.
Good location, wonderfully comfortable beds and especially pillows! Rooms a bit small given the price. Third floor windows opened widely enough for a person to fall through. Would not recommend to couple with young children
staff were helpful, and very feiendly. 10 o'clock compulsory vacaion of rooms is definately at least 1 hour too early.
Staff were amazing and Hotel was amazing. Cant talk highly enough of them.
The service, staff were excellent, we were treated like royalty. After booking a business class room, we were very disappointed at the small size of the room for the price we paid.
Attentive concierge/staff; location Check out at 10:00 a.m. is too early; breakfast sumptuous, however: poor taste/quality of cooked food. (awful) music background in dining room room service knocking and drilling work at 08:00 on a Sunday
It has a fantastic location where you have easy access to the Waterfront, the staff is extremely warm and friendly and the room is comfortable.
Fantastic staff and service attitude and solution orientation is world class. The treatment how they prepared the room for our anniversary was unforgettable.
I think the staff was extremely friendly and professional. Great breakfast buffet everyday. It was within walking distance of several areas I wished to visit.
Nice rooms. Proffesional and friendly staff. Excellent breakfast. The hotel is near the Waterfront and we could see a bit of the sea from our window. It is also close to the citycenter and during daytime we could walk there.
Absolutely nothing, it was the most awful hotel I have ever stayed at, I would never recommend staying here and will not return. Very noisy property, unfriendly front desk staff, major complaint was noise both from traffic and from loft room above whereby you hear people constantly walking up and down the stairs. Awful.....
The location was wonderful. It's walking distance from the Waterfront. The staff was friendly and the room was amazing (we paid a little extra for the suite and it was very much worth it!). We had to get our keys re-coded every other day. We came to realize the hotel was resetting the room code every day, which was very annoying. The cleaning staff would miss things...something different every day.
The general convenience of the location.
The super friendly staff, especially those on duty in the breakfast room, totally lifted my mood. Inexperienced check-in staff.
Good location with pleasing decor and excellent breakfast We had beautiful loft room with balcony, very spacious but with inadquate storage space for our clothes.
the glass tiles in the bathroom the room and hall was very dark, the elevators were slow and cranky, the staff was either swamped or confused
They didn't have my booking which was paid for. And they moved me to another hotel, which charged me again. NOT HAppy.
The lofts on the top floor had excellenet views onto the waterfront and the world cup stadium in greenpoint. The staff are very friendly both at the front desk and in the breakfast room. the rooms and hallways smelt of smoke. I needed to change my loft twice before I was given a loft that had no smoke odour.
Staff were very good and went out of their way to help. Room service and service in general was fast and responsive. The hotel also demonstrated a good eye for detail.
The staff was wonderfully attentive. The location was perfect for our needs as tourists - it was just a long half block from the V&A waterfront and across the street from the aquarium and the main place for the hop-on hop-off buses (by the way, these were the best of similar ones we have done in other cities). The breakfast was ample and of high quality. It' history as a former maximum security prison made this more interesting than cookie-cutter hotels. The wi-fi was slow and a bit hard to connect to. We actually needed to go into the hallway to connect an iPad, but once connected, it worked in the room.
Close to V&a Waterfront Not having a fridge in the room
central location very basic but ok for one night
the water-front lack of competancy all round
Great location, helpful and friendly staff. The room was very modern and pleasant. The pillows were real feathers! (This may seem strange to note, but is a big deal to a frequent business traveler.) I was able to easily print something that I needed from the business center. The breakfast included in the room was extensive and delicious. The room was cold, and it seemed that only air conditioning (not heat) was available. The internet is unstable, which made trying to work from the hotel room a challenge. There was literally a *single* outlet in my room.This meant that I couldn't properly charge my phone and laptop because of this limitation. The outlet is at the desk only, so I couldn't charge my phone overnight (as I need the alarm near me to wake up.)
The fact that we only booked for one night Position and size of room no 2225, plastic shower cutrain
Modern clean rooms. Safe area of the city. Across street from main office of City tour Busses. Victoria and Albert Pier is center of tourism. Archaic Wi-Fi system, requiring new username daily and with each log on. It does not remember you. Also, there is no CNN or BBC. Only SkyNews. OK if your British and want to keep up on parliament and London issues only.
It's a very good location, good wifi and a washer and dryer available to do laundry (great perk) Rooms are kinda small some rooms have shared bathrooms
It location and rate are excellent, it is not hotel it is lodge like the Motel, it is inside the campus of the Cape Town University. The room is very old it was a jail in the past. It is suitable for single young person, just came for sleep only. The room is very small; it is not suitable for family especially if there are kids.
Hotel is in a good location for the V & A Waterfront and has secure parking. The room was small and the bathroom very small with no place to put toiletries etc. Facilities were low qualitiy in comparison to the price. Not good value for money. I would not stay here again.
Too noisy. The rooms are situated in university halls of residence accommodation. There appears to be no soundproofing between the room and the corridor. Large groups of students (albeit mature) were noisy. We were woken by doors banging in the middle of the night and people running down the corridors. We have never stayed in a hotel where it was possible to imagine that the people out in the corridor were holding a conversation in your room.
It looked like a university residence - no hotel feel to it.
Hotel is conveniently situated overlooking V&A waterfront (15mins walk).Spacious rooms with balconies sea facing. Good breakfast served in restaurant by helpfull friendly staff.
I liked the location and the staff. The Decor, furnishings and the maintenance could do with some review. I did not like the old worn furniture
The serenity of the enviroment and the wonderful staff.
The kitchenette: fairly new cutlery, glasses, etc - excellent condition; bedding sparkling white. All the basic things you would need, were there. View was disappointing. That is only applicable to this room (2nd floor, and on corner), rooms with a view on the mountain have an awesome view. Parking is very poorly designed - very difficult turns for large vehicles and pillars at weird places.
Staff was very kind especially the lady called Patience. Always kind and helping us. It would be nice if you would have cheaper prices for accessing internet.
I enjoyed the short 10 minute stroll to the V&A Waterfront and close proximity of shops, ATM's, many cafe's of course the and football stadium. Entrance from street is bit off putting and maybe the interior needs to be refurbished with a more modern style and material. Also the sliding doors cannot be locked so it presents a security risk if you are on a low floor (I was moved to the 7 floor).
The staff were extremely helpful The facalities were very basic
Rooms were very good value for money
Good location and service. A little noisy. They need to improve the lobby area
Excellent service, on a very convenient location in Cape town (walking distance to city center and V&A Waterfront). The staff was very friendly and the overall experience amazing. Nothing particular, just the elevator needed repair