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Friendly staff and comfortable rooms with all the ammenities.Good location.
The staff were particularly helpful and friendly. Having a pianist playing at breakfast was a very nice touch
Good hotel that offers value for money A little too far from the waterfront. Taxi's arranged by the hotel are far more expensive than those that can be self organised.
size of room, location, very competitive price, excellent restaurant attached
Very close to the V & A waterfront which is a gateway to lots of tours etc.... I was only there for one night.
Relaxed but better class
we were upgraded to a Loft Apartment
They upgraded us to a loft and the staff were very accomodating. I know it was no the hotels problem, but starting early Sunday morning and crane was busy being anchored at 9 Dorp Street for a generator to be hoisted onto the roof of the building. It was extremely noisy and disturbing. The sound proofing of the room is not very good either, making the main road below very audible and once again disturbing.
The rooms are clean, and well supplied with knickknacks if you'd like to spend that kind of money on drinks and snacks. I was disappointed that I was given a room with a single queen size bed. I'd ask for a double bed, which I thought would mean two separate beds. When I checked in with my daughter, I was disappointed that the front desk told me I should've asked for twin beds. There was no option on their website for twin beds. There was an option for two adults which I interpreted as double beds, since that was an option.
Very good location, just 15 minute walk to the Waterfront and 3 minutes to Long street. In room safe stopped working and even after the supposed fixing it didn't work properly. The internet connection is bit too expensive.
breakfast, Butcher's Grill & parking
Breakfast was excellent, and the staff is amazing, particularly the concierge. Bathrooms have windows to the bedrooms above the tub... why?
Wonderful, friendly, helpful staff Dinner at the Mint restaurant was only ok
Initial impressions was one of apprehension as I had to ask to be helped. Otherwise the staff was very helpful and displayed a level of professionalism Nothing
Location is perfect for the full Cape Town experience and staff could not have been more helpful or friendly. Rooms are very comfortable and clean and hotel felt very safe. They also have a sister beach club at Camps Bay which is complimentary and a fantastic added bonus to an already superb hotel and holiday experience
Great service good breakfast Very minor but felt being charged £7.20 for 4 small waters at breakfast was not correct
excellent staff and rooms very good spa not really finished when we arrived. Pool small and not always useable due to wind. Did not get mountain view from all rooms as promised
Ambience, accessibility to the essential needs such as shopping, restaurants, None
We enjoyed everything. Byron was extremely helpful and gave us spectacular service. High tea was lovely and the staff friendly as well as efficient and courteous. The grounds and building are simply beautiful
Location and grounds are spectacular, as is the breakfast buffet. Late night noise issues from bar and terrace area kept us awake and even awakened us from a sound sleep one evening. Required repeated calls to front desk to resolve. Bathroom lights also miswired and require turning on room lights which is problematic when companion is sleeping. Overall, it's a very nice hotel with very major flaws.
Central location, comfort and beautiful colonial interiors
Lobby entrance and Bar. Gardens are lovely and one can stroll into town by way of the University park right across the hotel entrance.
There was mold on the ceiling of the marble shower due to poor ventilation. While they moved us into another room, one of the attendants commented, "hundreds of our rooms look like that." Not a good state for a 5 star resort.
efficient staff, excellent breakfast und dinner we booked 4 twin rooms not double rooms
Sense of security Slow lifts.
location, service, food
it was good even though i thought , it was expensive. it was not made clear during booking that price goes up on weekdays breakfast was same everyday
Hotel has a modern decor and is clean. Breakfast is good and wifi worked well in the room. Price was reasonable for the quality. Bed was comfortable. The room was tiny but maybe I had a special price and got the small room. The room was prepay and I had to do a special credit card form (or wire transfer) to pay in advance.
Very friedly staff. The upgraded rooms are well appointed. City hotel, good for business. Excellent breakfast and room service
Very nice hotel in City Bowl Breakfast for a child was extra ZAR 75 although he hardly ate anything.
Great location, great service and free wi-fi througoht the hotel. Nothing.
The staff was very helpful. The breakfast was good. Service excellent. Good value for money. The WiFi in the room was down the entire time. Hotel did, however, make internet available in common room available. Bathroom satisfactory, but detail to cleaning would be helpful (grouting and shower areas).
I was given a room which was very small. Hardly any space to keep the luggage.There were problems in the bathroom.Wash basin was blocked, There was a leak.Only on last day of my stay I was given an another room
Apartment with kitchen Everything nearby shuts down early, not the most inviting area to walk around after dark
very comfortable child friendly had to use two lifts to get to breakfast
Very convenient central location for sightseeing and shopping. Well equipped rooms - loads of space and comfortable furnishings. Good choice of places to eat nearby. Extremely helpful and courteous staff ... after check-out, we requested somewhere to store/re-pack luggage and to shower and change before a late evening flight, and we were kindly allowed this facility at no extra charge. Nothing.
We had a huge flat with an excellent view an the table mountain. Very well situated and good price ( we were there in august 2010).
Rooms are beautiful with fantastic views. Gym access was great. WiFi was TERRIBLE!!!! If you need reliable internet access, this is not the place, the signal is poor, access is difficult and limited. If this was corrected, Madela Rhodes would be a superb hotel.
Superb quality accommodation in an ideal central location in Cape Town
Stunning building and proximity to many attractions in Cape Town, including Company Gardens, Parliament, St. George's Cathedral, Greenmarket Square, etc. Apartment-style is very suitable for family travel. En-suite bathrooms in each of the 2 bedrooms is very convenient and also private enough for the adults, as both were well separated. Guest Loo - what a luxury to have, and the hotel made no hassle of guests in the apartment with you. Staff were accommodating and kind. The state of cleanliness left much to be desired. You have all these great facilities, but when you travelling with small children, you do not want them rolling around on scuffed floors and dirty carpets, nor touching dirty chairs, etc. Throw-up from a previous stay was regurgitated by one of the many basins in the apartment, and never used again. That was disappointing. They do need some assistance with housekeeping, but I found that to be a problem in restaurants as well in Cape Town. Hope that it gets better. The facilities in this apartment do make up for the lack of attention to details, though.
Hotel was excellent,staff were very friendly an helpfull.Facillities were superb.Had a great time at the hotel
The friendly disposition of staff, especially Thembi and Zanele in restaurant. Mary from housekeeping none
The location was very good and the rooms themselves were really nice. It felt like a spacious 1 bedroom/studio apartment and it was awesome to have a kitchen (although we intended to use it we didn't, the restaurants are great and affordable) The WIFI connection is very slow. This seems to be an issue in South Africa at times, but it was incredibly bad at times. It would take several minutes just to load e-mail. Also, there was no fitness center there. We were given cards to go to a local gym around the corner, we did that one day and then one of the security staff told me they had made a mistake and we weren't allowed. I asked other members at the front desk later, they had no idea of this policy change. In all, I was disappointed there was no fitness center there, felt a little misleading.
Very comfortable with gym facilities The shower in the studio apartment W503 messes on the floor when taking a shower.
Apartment hotel room was large and fully equipped for extended stays and had an excellent location close to eateries and clubs and added plus a great view of Table Mountain.
Best hotel ever stayed at
Outstanding service, excellent location, rooms were unique, room booked was spacious
Staff are efficient and friendly, go out of their way to ensure you have a great stay. Outstanding in quality and service. No complaints or issues.
Amazing boutique hotel, great central location, friendly staff and tasty breakfast.
Staff were excellent. 4 star hotel with 5 star service.
Excellent service, wonderful colonial style, great position, superb breakfast, outstanding staff... what else???
Casual yet clean efficient =- very beautifully decorated Only suggestion would be to increase wireless signal strength
Interior decor of the hotel and the room was very special, and courtyard restaurant is fantastic and has a great romantic atmosphere. The rooftop has a nice jaccuzzi. The location is great, easy access to table mountain from there. Breakfast was very good. The only downside was that the hotel was on a busy road and so we could hear the cars going past at night especially at the weekend.
Staff could not have been more friendly and helpful the whole time we were there. Very convenient with several restaurants in the courtyard adjacent.
The welcoming atmosphere is wonderful. The staff are very helpful and the location, close to a number of very good restaurants and within walking distance of the city centre attractions, makes this hotel an excellent choice.
Comfortable and beautiful, the staff is friendly and enthusiastically helpful.
This gorgeous boutique property in Cape Town's CBD provides everything a traveler would want while visiting CT - perfect location, amazing rooms and service that is above and beyond! The staff here is amazing. The airline lost my luggage and they went out of their way to locate it and when it arrived water-logged, arranged for cleaning. They anticipated my every need, often before I did. This is not only a stand-out hotel in Cape Town, it is one of the best in the world!
Stephanie - the check-in / front desk staff was very helpful in offering advice on activities to do, how to do it cheaply and the best means of getting around Cape Town. The rest of staff were also very helpful and friendly. The free breakfast was excellent quality and tasty. Location: close to the yellow bus stop on the hop on hop off tour which made it easy to get around Cape Town.
I liked the modern decor in the old building with the antique elevator, up to date modcoms, e.g. free internet via Apple computer. I also liked the originality of the themed Airstream trailers-I stayed in John & Yoko and enjoyed reading the books that were there etc. Food in The Cafe is good. A bit noisy in rooms above Daddy Cool..
location relaxation / sports facilities would be a bonus
The staff was friendly and service efficient. Food, great! Got an upgrade to a suit and could comfortly entertain family and friends.Central in town and close to all the hot spots. Thanx for a great stay.
It was memorable and quirky The service was bad and the caravan decor is a little crappy. It is falling apart and not worth the r1000
we enjoyed the stay in the trailers on the roof for two nights, just not the place to take kids. No privacy. parties till late. Targeted for age group 18- 25 years age group. very loud and hectic. But a great experience. the bed was too small in the afro punk trailer . No privacy on the roof ,not very secure with anyone and everyone walking around the trailers and trying to look inside. We did not feel very safe. No safe to lock valuables away. Not notified in advance of parties and shows on the roof.
Good location, nice breakfast bar, friendly staff, overall good value for money, would recommend it. The bar closed too early for City dwellers. 10.30 for last orders is not cosmopolitan.
Staff extremely helpful with good house keeping service. very comfy bed. Room 203 (superior) needs good layer of fresh paint and the bathroom mould and insect treatment. Also mini bar has to be defrosted and checked regulary- you are greeted with iceberg and rust rings from cans. It seems that the drinks were there for long, long time. Maybe this is some sort of South African thing but it's very difficult to get stil water in mini bar.
Excellent location, walkable to most major attractions. Freindly staff no issues with early and late check in/out.
The Grand Daddy is a "funky" hotel housed in one of Cape Town's beautiful old buildings right on the hip Long Street, that gives the choice of staying in a normal modern hotel room or for the more adventurous - a genuine but refurbished Airstream caravan on the hotel's roof. We did both, but decided to swap the caravan for a proper room after one night because we wanted a real bathroom and because there was a funny smell that probably came from undrained water stuck under the camper. Apart from the caravan village, the roof also has a nice outdoor bar and a space that alternates as music stage, dinner party space and outdoor cinema showing great old American b/w movies. Very nice! Pretty good restaurant on ground floor. Friendly confusion A little TLC wouldn't hurt to bring standard back to what it probably was when the hotel opened. Tiles in caravan bathroom looked a bit sad. Bad smell outside caravan. Glass door in room made terrible racket when swung open or shut. Wireless internet was extremely slow and a waste of money. Breakfast was not included in price and seemed to cost differently every day. Windows in Sugar Daddy Suite faced brick wall full of bird poop. Would have expected a view for that price.
Great location, great design, amazing rooms.....in other words: perfect! Breakfast is poor....you don't understand if the "breakfast included in room price" means continental breakfast or all inclusive, since the staff is handing a menu with prices.....another thing, we came to have breakfast an hour before the official breakfast end time and there was almost no food available....
The room (602) was absolutely beautiful with the most stunning view of Table Mountain. Staff were very helpful and pleasant. The garage parking included in the price, was much appreciated and an added bonus when you compare to other hotels parking situations. windows urgently need a wash (on a more regular basis at least) and the shower door did not work (room 602) - a fault from the installers - which the hotel staff should have picked up on a walk around when building was finished. road was very noisy.
Great view to Table mountain from the hotel room.What a way to wake up!A bit noisy from the street,but with earplugs,you won't notice.Restaurants,shops,museums etc in the neigbourhood.
Perfect Hotel, good location. Situated on a very loud street where security is an issue. Surroundings (aka streets) are not well maintained. Be careful at night.
Nice room and nice service A little bit noisy : the windows are too thin to block all the noise from Long Street which is noisy street at night
Contemporary style and location right in the centre. Breakfast is just superb with a special for their yogourt and cooked plates. Staff utterly friendly and accomodating. Cleaning ladies very helpfull. Being located on Long St with Bars and Restos everywhere, it is pretty noisy at night. However on the 5th floor it gets fine. Otherwise room was beautiful and overall hotel is great.
The hotel is well decorated but dirty, hairs in the bath etc. The location is shocking, it's extremely noisy (Sunday night clubs go till after 4am). We left after 1 night as we had no sleep, and were very disappointed with the hotel and how our problems were dealt with. Everything
In trying to create a balance on all the above points, lack of sleep can lead to murder..... I loved every thing about the hotel, except the unassuming, hidden noise factor that takes over from 11pm -4am every day. Please sound proof the window area.
Helpful staff Noise ++++++ - the hotel is located above a nightclub, surrounded by bars and opposite a backpackers on the only party street in capetown. Do not stay here unless you intend to party and be the last in bed each night a sunrise!
After having stayed at all category og hotels for 30 years; this is the most pleasant receprion staf ever. A bit noice from the street, bars and trafic. Hope some will be better after consruction work is finished
Architecture which lifts Fire & Ice over the standard pulp... :) They don't actually have twin rooms. Rooms are small and even smaller when they make twin form double... for one person rooms are ok.
Helpful and friendly staff. Good location and just walking distance to shopping, bars, restaurants.
Great location for everything in the city. Comfortable, nice staff and good breakfasts that set you up for a days exploring. Hotel located up a very steep hill, so people less mobile might not manage to walk this. The hotel was very very busy during my stay and there was not enough seating in the general reception area at times. Also during these times the elevators were not too reliable. Finally, twice I had to walk all the way back to reception because my card key did not work.
nothing the room, toilet did not work fittings in shower fell off the wall!
The staff were super friendly, the ambience was funky, and the overall experience was just fantastic. I would absolutely stay here again.
Great hotel, great location, great staff just perfect!
Great Service and quirky, interesting facilities. Comfortable rooms as well. Great location and easily accesible. Because of the growth of the hotel, there was drilling on a few of the mornings we were there. This was the only complaint we had and even then, it wasn't a major one/
A modern room with functionality and above average amenities. Gym is large and modern but could use some more equipment, as it has lots of empty space.
All of your staff were very friendly, cheerful, and helpful. The rooms were a good blend of funky and functional. The location was great especially for driving to city attraftions and walking to nightlife. thanks! One minor thing - the lifts were pretty erratic!
The international electric plug was a great touch.