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The overall experience was good - I must say that the lady on reception and who served us at breakfast was very nice and very helpful. Restaurant service in the evening was good, polite & pleasant waiter. The only thing I would say is that the noise level in the rooms was high from other guest staying there, doors banged and loud noise. Possibly very thin walls!!!
Staff very helpful, always polite and willing to solve any problem. None.
The Staff were really welcoming & helpful.The room was very clean & warm on probably the coldest day of the year!! We booked a table for dinner in the restaurant & found the food superb,tha same can be said of breakfast the following morning.In all a lovely night away in a great setting,looking forward to returning,in the future.
Very pleasant. Lovely breakfast and nice, clean rooms. The booking process was the only floor. The web told me that nothing would be taken from my card until we checked out, yet the money was taken when the rooms were booked over the web. My colleague and I were due to share a room but because of the confusion etc upon check in, the hotel staff offered us a second room free of charge which more than compensated for the earlier confusion. We were very pleased with this.
We choose White Hart because we had business locally. It was reasonably priced. The lady who checked us in was delightful and offered us a drink as the room was not ready. Breakfast was good. The room was cold when we arrived and took some time to heat up. The bathroom was spacious but with a tiny shower and was freezing. It lacked athmosphere.
Super choice of breakfast.friendly staff. None
Spacious comfortable room, good food, pleasant staff.
Convenient, easy to find not far from lhr
Excellent hotel,staff and rooms are first class
The food was the best, but only by a small margin to the hospitality and friendliness of the staff. There was nothing that I didn't like.
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
The food was great, and the service terrific too. Doors a bit scratched up.
the strict minimum!! 14 GBP for wifi
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
Slick check in, very clean and comfortable
Close to the airport. Elegant in its own way. The rooms are a bit small.
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
Close to the airport The rooms was far too hot.
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
Nothing decor very tired, noisy
Very convenient, great location to airport
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
location for airport
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
friendly staff, convenient location
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
It was just what we needed after a long flight, clean, spacious, modern and comfortable.
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Staff attention to detail, quality of room and location
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Proximity to airport Ability to earn Marriott points The hotel was old and in desperate need of an update.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
clean, modern and comfortable
The food at the restaurant was excellent - a fantastic meal.
Convenient for our touring itinery.
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
Location of hotel, which allowed quiet ambient atmosphere during the short stay
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
your staff are more than plesant at all times the only thing which is going to sound very trivial, wait for it, were the scambled eggs ugg!!! think they might have been powdered
Great Value, given London location. Rooms very sizeable and well equipped.
Nice decor, comfortable room, good food The room was too hot, heating on too high! We had all the windows wide open all night in November.
The traditional pub area with open fire with the big screen although the bar itself was shut even though there was football on !! I would suggest the rooms be updated, dark wooden furniture looks good if its quality furniture in large classic rooms, otherwise it just looks old and dated.
We had dinner in the restaurant and were disappointed with the quality and value.
Location was good for my business trip. On arrival I was kept waiting while staff member finished off sociaI conversation! I ordered room service which was cold and poor value for money. When I checked out my bill was wrong and I am still trying to resolve overcharging! A real shame as it could have been so much better.
Lounge Area Room was very warm
location from Gerrards Cross, breakfast rom 151 could do with a refurb. old but clean.
Tea making facilites in the room would have been apperciated.
The great warm welcome from the reception staff was very welcome after a long drive. Good hospitality.
The hotel felt a little tired, the greeting from the hotel desk was cold and unwelcoming. The bathroom, we were in their best room, was small with very little space to put anything. we spent an hour or so in the hotel bar but left due to limited choice of wine, at extortionate prices - I certainly would never stay there again.
A good location for the road networks. Restaurant food and breakfast good. Staff helpful with directions to the nearest tube station. The lift decor could be improved; looked worn out.
This hotel is a large 'function' commercial style hotel. well trained staff, executive room not inspiring and not executive quality.
Location good, booking in/out was easy. Tatty carpet in the lift....a poor first impression.
It was the site of a special dinner we were attending and the fact that the dinner and our accommodation were on the same site was a great advantage It is a small point, but I would have like more biscuits on the tea-tray! Enough for afternoon tea, and tea in bed the next morning.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
Early check in after a long haul flight was not possible
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
Hotel was of poor standard and looked nothing like it did on the website. the room was dirty and the food far to expensive. Hotel staff had very poor understanding of English or they just didnt want to know. the way out
the room very comfortable....near airport. dining a little pricey..but breakfast buffet very good
Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.
nice room, very comfortable. cheerful and friendly staff. Willing to help. Quite nice swimming pool. Starbucks in the hotel My room was beside a stairwell leading to the carpark and it was left open often. shame the starbucks wasn't 24h
excellent facilities. main restaurant closed. drink and mini bar prices too high
The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive. The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).
First class all the way Limited menu selectin in the sports bar
The size of the room and the Hotel's location poor service at the restaurants
Location and friendly staff Cleanliness
Easy to find, very good parking deal and helpful and very efficient staff. Room very quiet considering its proximity to Heathrow.
Relaxed atmosphere, good food and efficient staff. The excellent poolside atrium closed at 10 p.m. -- a pity because it was a very pleasant place to sit and relax after dinner.
Traditional style hotel The staff did not have the greatest customer service skills.
Very comfortable bed. Peaceful room. relaxing stay. Very cold bathroom, no radiator or heated towel rail. So-so staff. Tried to overcharge me be £100 and when this was pointed out, were not particularly apologetic or concerned.
The room was clean and spacious service at breakfast was poor
setting of the property, and receptionist was very helpful room service breakfast tray was dirty, full of dust in each corner.
The rooms were fantastic, lots of old world charm. Very romantic!
The room was excellent. Breakfast was a shambles, staff were unable to cope with demand and hence service was pretty appalling.
We liked the historical atmosphere and setting of The Crown and the authenticity of its refurbishment. The whole building has tremendous character.
Great charme, old England country style
Location, character, history, comfortable room Poor service and badly organised breakfast
The intimate bar area, the bedroom (which was one of the traditional rooms with oak beams) The fact that the staff were happy to arrange a breakfast at 0330am due to the fact that we needed to leave early.
Tudor building wonderfully restored in a charming Old Town.Very helpful attitude of all staff. Excellent breakfast. Delightful and very comfortable room (in old part of the building). Having to pay for in-room internet connection.
Excellent location. Lovely old building. Very comfortable rooms Breakfast was very average - disappointing.
A comfortable fully equiped room in an ancient well maintained 15th century Inn and grounds, set in the picturesque main street of Old Amersham. Well worth a visit to look, see and explore. Several good resturants in easy walking distance. Loud voices from hotel office heard in bedroom (room 5) above. In room tea service not cleaned or refilled. The European hotel staff did their job, were polite and pleasant, however the atmoshere may have been a little clinical and distant. The Inn lacked the on-site presents of an adult English manager.
Spacious room, very comfortable bed, lovely cotton sheets, stylish. Very well designed new extension. Meagre supplies for hot drinks in the room, breakfast was not of the size or quality I'd expect at this price.
Excellent historic building that has been tastefully renovated whilst maintaining all of its period charm. Nothing, everything was fine.
The Executive Rooms are to a very high standard of decor, cleanliness and comfort. The staff in the Restaurant are young and inexperienced. The food has improved greatly.
Peace and quiet of location. The old charm and character of the hotel
quality of room and furnishings No restaurant for evening meal
Location, old town shopping, room space, age of the building Several cobwebs in room, you need a duster with a long stick. Room was cold even with the heat on full. Carpet needs to be cleaned. Curtains did not full cover the window.
Beautifully decorated rooms. Very pleasant staff. Lovely outside areas.
Convenient to airport. Shuttle bus is GBP 8 per person. If 2 people that's GBP 16. Taxi is GBP 18 - go by taxi! Hotel has a pretty good restaurant. Room upgrade is not worth it - rooms are the same as regular (having stayed before in many rooms here). Good gym and pool. Only 1 computer station in the exec lounge. Should have at least 2. Lots of times had to wait >30 minutes.
The Execuitve Lounge was very small and uncomfortable and certainly not worth paying for an upgrade to get use of it.
We only had a overnight stay in the heathrow Marriott so none of the above catagories apply, Nevertheless our short stay was very comfortable, and I would not hesitate in recommending this hotel
I thought the reception into the hotel was excellent, the staff were very helpful and polite. The room was well appointed, comfortable and very clean.
Family room was offered hence we could stay in the one room as a family. Price of the restaurant
The bed was extremely comfortable and the room was quiet despite being located across the street from the hotel. n/a
Close to the airport, quiet, well cooked breakfast, excellent Italian restaurant far too expensive for a transit hotel, no warmth, bereft of human kindness in architecture and facilities, matress well worn, so poor nights sleep before travelling, need a second mortgage to buy food and especially drink
Cleanliness of room N/A
Overnight stay at Heathrow, prior ot flight
The location, the services. And we really like the casual coziness of the Barhemia lounge and cafe. We always enjoy relaxing there, watching tv with food and drinks.
This is the second time we have stayed at this hotel. It is out of the way but castle can be easly reached by car. We like to walk so walked to castle which took about two hours.Breakfast was nice.
the beautiful location, the general ambiance of the hotel and the lovely breakast, also the convenience of easy parking the room was rather small and dark
Proximity to Ascot races The size of the bedroom.. very small for 2 people. Also the bathroom did not have a bath.
Wow it was a fantastic hotel and such value.
staff and decor and spa very noisy.
Spa and pool facilities were excellent. Good breakfast. Nice location. We booked two executive rooms. One was very nice but the other was disappointing and in need of a makeover.
Very friendly staff They did not give me the executive double room that I booed. Finally they charged me less as a normal double room
Peaceful surroundings, good old fashioned service
Friendly, attentive staff, who had local knowledge.A welcoming bar, with a good range of quality bar meals to support the restaurant.
Beds were already arranged to accommodate my booking no issues, good comfortable beds and good food. I thought I had booked breakfast with this reservation but that turned out to be extra
Not much Terrible food, VERY slow internet. This was a Sheraton? Definitely will not recommend.
Great Value for money!
Good location for an overnight stay near Heathrow airport. Good breakfast and dinner buffet. McDonald is across the street. Transportion to the airport via Hoppa shutle (LB 4.50 each way). Walk is 5 minutes to frree city buses to the airport .
A bed to sleep Old hotel needs updating
Being so close to the airport was convenient since I had a early morning flight. There wasn't free wifi and access to public transport wasn't very convenient.
Nothing Dirty and unfriendly staff
Good sized room Staff could not find booking, had to wait a long while even though I had my confirmation with me. Room was incredibly hot all night even though we had the coolest setting and highest fan setting on. Rubbish nights sleep and long queue at check out the next morning.
The room was nice. Large and comfortable with a great tv. Bathroom was good size and clean. Most staff members were friendly. False advertisement. Wifi was £15 a day when it said it was complimentary. Fitness center was a JOKE and the pictures on the hotels website should be taken down. Staff in dining room ignored us multiple times so we decided to just order room service. The price of the selections offered was ridiculous even for a hotel. I also informed kitchen staff of a food allergy I have, was told a dish was free of my allergen by three people, and later had a reaction from that food. Educate your kitchen staff on common allergies before you seriously harm someone. We heard doors slamming all night long. We were up all night and miserable the next day. I ended up moving to a hotel that was more expensive and lower quality for the next couple of nights.