Pick-up location | Saint Pete Beach |
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Car types | Compact, Economy, Full-size, Intermediate, Intermediate SUV, Luxury, Minivan, Pickup truck, Premium, Standard, Standard SUV, Supplier choice |
Rental locations | 6 |
Popular agencies | Dollar, Hertz, Budget |
Economy | $33/day |
Compact | $35/day |
Intermediate | $36/day |
Standard | $39/day |
Full-size | $39/day |
Minivan | $57/day |
Premium | $48/day |
Luxury | $57/day |
Pickup truck | $45/day |
Supplier choice | $33/day |
Intermediate SUV | $47/day |
Standard SUV | $51/day |
Hertz
5.9
Okay
34 reviewsCleanliness
4.6
Comfort
6.6
Pick-up/Drop-off
4.6
Value for money
7.3
2 locations in Saint Pete Beach
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Reviews
6.0 Good
Mar 2021
Cons:
No one was at the location when I needed to drop off the vehicle. It was extremely unprofessional for no one to be manning the desk during spring break. It’s one of the busiest times!! I needed to get back to the airport right away so I couldn’t sit around and wait for this person to return from the hour long lunch break. In addition there wasn’t even a voicemail set up when I tried to call. And no drop box for the keys. I’ll never use this location again.6.0 Good
Mar 2021
Pros:
Staff was very unfriendly and was supposed to go to lucnh from 1:30-2:30 according to sign but took lunch from 12:00-1:00 instead and there was no sign to let customers know even though the staff knew we were coming back to drop rental off. The office inside when he finally showed up when we went inside was full of fire ants by desk area and all over seating area and we got bit up by the fire ants it is infested disgusting. I would say for sure something needs to be done about this place and also when we received the rental it was not clean there was trash in the door area and it was not vacuumed. I have two kids with asthma and my husband had open heart surgery last year and with this COVID going on they should being cleaning a lot better and they would not help us at all get another vehicle or give any money back!!!!Cons:
You could start by cleaning vehicles, being there when you say and sign says so, calling customers back and a refund would be nice for me with what I went throug on our last time with you guys!4.8 Okay
Jan 2020
Pros:
Staff was friendly. Drop off was easyCons:
better quality vehicles and clean vehicles9.2 Excellent
Jun 2019
Pros:
Staff were friendly and the checkout/check-in process was easy and quick.Cons:
It would be convenient for customers if the office was open until 7 pm. Florida traffic can be terrible and the extra time would be helpful.8.0 Excellent
May 2019
Pros:
Easy in, easy outCons:
Car was well used. Bumper paint chips.10.0 Excellent
May 2019
Cons:
Very happy - will be back.3.1
Mediocre
46 reviewsCleanliness
4.5
Comfort
4.5
Pick-up/Drop-off
4.0
Value for money
4.0
2 locations in Saint Pete Beach
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Reviews
2.0 Mediocre
Apr 2021
Pros:
Yes. Yes.Cons:
They gave my car away and had nothing for me.2.0 Mediocre
Feb 2021
Pros:
NothingCons:
We Ubered there to pick up the car and there was no one there. We wasted time and money.2.0 Mediocre
Feb 2020
Cons:
Once we arrived to pick up our reserved car, the employee informed us there were no cars to rent. It would have been nice if we received a call prior to walking all the way there.9.6 Excellent
Feb 2020
Pros:
Drop off very quick and easy.2.0 Mediocre
Aug 2019
Pros:
Nothing. I canceled due to no carsCons:
Everything. They had no cars at my time of pick up and no idea when they would have them. They suck at there job.5.6 Okay
Feb 2019
Pros:
Staff was nice. They just didn’t have any cars when we got there. Said it would be 3 hours or I could upgrade. We had planned on have a full size. I had to upgrade to an suv that cost $100 more then plan on.Cons:
Just having a a car for me or budget making up the difference.Enterprise
6.0
Good
16 reviewsCleanliness
6.0
Comfort
6.0
Pick-up/Drop-off
6.0
Value for money
5.0
2 locations in Saint Pete Beach
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Reviews
10.0 Excellent
Apr 2021
Pros:
ProfessionalismCons:
Receiving the contract via email or text2.0 Mediocre
Oct 2020
Pros:
Prices and online selection were great...Cons:
Actually having a car for me to drive anywhere in 75 miles would have been better4.4 Okay
May 2019
Cons:
Was rented a damaged vehicle. Created problems upon drop-off at a different location.10.0 Excellent
Mar 2019
Pros:
Service from staff was outstanding.10.0 Excellent
Dec 2016
Pros:
Rob was outstanding courteous and professional.10.0 Excellent
Nov 2016
Pros:
Dave stepped to the plate and assisted me over and above at the counter. due to some unforeseen issues on my end with the rental registration . John H5.4
Okay
21 reviewsCleanliness
6.6
Comfort
5.6
Pick-up/Drop-off
4.6
Value for money
6.0
One location in Saint Pete Beach
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Reviews
10.0 Excellent
May 2021
Pros:
The staff was great and the price was right. Thanks.Cons:
Nothing, I got exactly what I paid for with no hassles.2.0 Mediocre
May 2021
Pros:
The staff was not friendly at all. The lady, Tracey, was extremely rude and disrespectful. She has no people skills, and is against LGBTQ and showed discrimination. I will never return back to this location. Tracey needs to be removed from this job. She was so mean, I have never ever experienced anything like that at all. She failed to explain anything to me.Cons:
The way they treat they’re customers.10.0 Excellent
Mar 2021
Pros:
Quick easy pick up and drop off4.4 Okay
Nov 2020
Pros:
The vehicle operated well and was comfortable for our needsCons:
The pick up and return was very difficult. When I originally picked up the vehicle very little information was provided to me. The lot for the business is extremely small making any pick up or return challenging. When I went to return the vehicle I could not even get into the lot. I had to park across the street and wait approximately 20 minutes to even have the opportunity to pull into the business. While I waited , I attempted to call but was either placed on hold immediately or sent into a phone tree that resulted in being able to leave a message only.2.0 Mediocre
May 2018
Pros:
NothingCons:
The way I was treated. My flight was a little late and I arrived 7 minutes after they closed and the employee was extremely rude and would not rent me my car. She was very unprofessional.5.2 Okay
Apr 2018
Pros:
Rental car price.Cons:
Contracted for a 5 passenger compact car, got flim flamed into a 4 passenger sub compact car which was useless for our purposes. Parked the sub compact car in my drive and ended up using our personal car for a short vacation. Didn't use the too small rental car at all for our trip.1.9
Horrible
16 reviewsCleanliness
1.9
Comfort
1.9
Pick-up/Drop-off
1.9
Value for money
1.9
2 locations in Saint Pete Beach
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Reviews
9.2 Excellent
Jul 2020
Pros:
The car was a beautiful brand new 2020 model. The interior was sparkling clean and the exterior only had a few chipped paint spots. The car drove smoothly and fit my wife and I’s need.Cons:
The staff at the pickup location was rude. Was not friendly and could’ve made the process of checking in for the car for enjoyable and less stressful.8.8 Excellent
Jul 2020
Pros:
Staff was abrupt, but during the pandemic that was appreciated.Cons:
Not sure how well the car's interior was sanitized .2.8 Mediocre
May 2020
Pros:
Bad staff, bad cleaning, bad chargeCons:
Attention!! The priced supposed to be one but the final charge was 4x more3.6 Mediocre
Jan 2020
Cons:
I arrived for 9 am reservation for compact car, was told no car for me until 10:30 unless I wanted to upgrade cars and if so, I would have to PAY an upgrade free,2.0 Mediocre
Oct 2019
Pros:
Worst experience with a rental company I have ever had. Was not able to retrieve my rental car because even though I had a reservation they decided to give my car away. Missed my best friends wedding because surrounding car rental companies were too expensive to buy the day of. Could have figured out a different option had I known my reservation would not be honored.Cons:
Worst customer service.8.0 Excellent
Mar 2019
Pros:
staff was friendly , ended up with a great car! great price!Cons:
When I showed up my reservation car was not there and the only car available was a minivan, I had reserved a compact car for ease in the city to park etc, I was not happy, but at the last minute someone drove in with a vw beetle turbo so I was saved !Thrifty
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Saint Pete Beach
Most popular agency | Dollar |
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Most popular car type | Intermediate |
Average price | $48/day |
Good deal | $39/day |