Pros: The girl on the counter at albany airport went out ger way to help and sort of the mess left by the schenectedy branch. Cant praise her enough and would give her 6 stars if i could. I had to give three stars because of the poor experience at schenectedy she sorted out for me. Talking to her at drop off it appears other people had the same experience.
Give this girl a promotion as without her my holiday would have been ruined.
Cons: Schenectedy hertz, arranged to pick up my ar on the 26th of december for a week, pick up time was half 12 but they failed to tell me they shut at 1 and would be shut for three days after that. Even when i phoned to clarify a couple of details the day before, was no mention of them closing 5 hours before every other hertz in new york state. I had to pay a little extra to pick my car up at albany because of this but was well worth it to not lose half my rental if albany hertz hadnt sorted this mess out. 5 stars to her, 1 star to schenectedy.
Aug 29 2017
Pros: The car was good.
Cons: Service was horrible.
Sep 17 2017
Drop off fine no cpmlaints
Pros: No problem Ken with drop off
Cons: Agents couldn't figure out that if the Schenectady office was closed that the Albany airport was the next best option. Kept wanting me to rerun the car either to New Jersey or Syracuse. Neither would get me near my destination. People need to
Learn some geography'
Feb 1 2017
Disappointed with second reservation
Pros: Ease of pickup and drop off
Cons: My first rental was paid for one week. I reserved another rental online for a second week. When I returned the car from the first week contract, I expected to get a different car for the second week, instead they just gave me the same car I returned without cleaning or washing it. They told me that they didn't have any other compact size car available. Since this reservation was a totally separate contract, I felt that a different car should have been assigned. This was not a two week reservation, but two separate one week reservations. They should have issued a different clean car.