Cons: Agents couldn't figure out that if the Schenectady office was closed that the Albany airport was the next best option. Kept wanting me to rerun the car either to New Jersey or Syracuse. Neither would get me near my destination. People need to
Learn some geography'
Feb 1 2017
Disappointed with second reservation
Pros: Ease of pickup and drop off
Cons: My first rental was paid for one week. I reserved another rental online for a second week. When I returned the car from the first week contract, I expected to get a different car for the second week, instead they just gave me the same car I returned without cleaning or washing it. They told me that they didn't have any other compact size car available. Since this reservation was a totally separate contract, I felt that a different car should have been assigned. This was not a two week reservation, but two separate one week reservations. They should have issued a different clean car.