Cons: I was unable to upgrade my car and I went to the lot and saw intermediate cars on the lots
Feb 8 2018
Pros: Everything from the reservation to the return went smooth and fast. There wasn't any pressure to purchase things I didn't need and the customer service was very friendly and courteous. I was upgraded free and the car was brand new and in pristine condition. The hold placed on my card for the deposit came off immediately after I returned. Perfect 10 Enterprise. You've earned my repeat business.
May 8 2017
Pros: upgrade to suv - however the negatives do not outweigh this perk
Cons: even though i was contacted ahead of time for credit card/dl info etc which was supposed to expedite the process - I still waited over 1 hour to get a vehicle.
I had also asked specifically where the shuttle van from the cruise ship to the car rental location would be - and was assured that it would be very easy to locate once getting off the ship.
There were NO signs, persons or any other means of direction to locate the shuttle van which was not even identified by decals or signage of any kind.
I was also charged for the rental and the prepayment amounts. The prepayment was supposed to be reversed when the vehicle was returned - but was not. I was told it can take up to 3-5 business days for that to happen - yet the actual rental charge took zero days to appear on my card.