Athens Car Rentals

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Athens car rental reviews and directory

Payless
payless
Car rental reviews:
Okay (5.2, null reviews)
Car rental locations in Athens:
1 location
Payless
Locations in Athens
2055 Alcoa Highway
+1 865 983 3446
  • 4.8
  • 5.7
  • 5.3
  • 4.9
  • 5.3
Recent reviews
2.0 Mediocre
Dec 3 2015
No cars?!?!?
Pros: nothing
Cons: I had a reservation. They simply stated they had no cars when I got there. No apology, no suggestions, nothing, just "no cars".
8.4 Excellent
Nov 30 2015
Got last car!
Pros: Payless said they never received my booking despite fact that I had a receipt and confirmation number. They were able to find me their last car on Thanksgiving morning so it all worked out. They didn't honor my original booking price so it cost me $25 more. Person at counter was very nice and helpful. Don't know where mistake was made!
2.0 Mediocre
Dec 3 2015
Over sold twice
Pros: Lowest price
Cons: Cars not available since they over sold. This happened twice. If you really need a car don't think it will be there since you reserved it. Reserve only if you want to take chance.
10.0 Excellent
Mar 28 2016
Pros: Was a great experience the representative even stayed late so I could pick up the car after hours.
2.0 Mediocre
Apr 5 2016
A very surreal exeriance
Pros: Nothing
Cons: I arrived in the middle of the day to the Payless counter, where there was no one present. All other companies had one or two employees present and helping customers. The person that works there returned from a smoke break, and proceeded to tell me that I am two hours late (??). Note that this is a location at an airport, so you would expect people to be delayed. He then told me that they were out of compact cars, but he can "give me a really good deal" for a larger car. I asked them to honor the price and reservation that I made, which is what every company always does. He told me that he can't do that since I was two hours late. I asked for his name, and he told me that "they do not give out names". I noted that employees of real rent-a-car companies wear name tags. Suffice to say, I waked away and rented elsewhere. In short the whole experience was right out of a Seinfeld episode (take vs. hold a reservation).
8.8 Excellent
Jul 6 2016
Pros: Overall, very pleased with the rental. Best price, nice, clean, reliable car.
Cons: Someone from Budget had to come over and check us out upon arrival since no-one was at Payless counter (there was a sign at counter instructing us to go to Budget counter for assistance). Had to go to counter for check-in receipt (returning) since parking garage check-in apparatus was not working.
7.2 Good
Aug 24 2016
My Experience
Pros: Good price. Friendly and helpful person checking out. But he worked for another rental company.
Cons: I never met with a Payless Car Rental employee. When I returned my car there was nobody there. They had a sign that they would mail me my receipt. I am traveling for work and will need this for reimbursement. I went to the Payless Car Rental counter at the Phoenix location and I was lucky to have them print out my receipt. Another thing that didn't always bother me but it still was a thing. The car smelled like sweat. Only if I kept the AC on and very cold I wouldn't smell it. But after work when the car was sitting in the sun the smell was strong with that car. Other than that the car was great.
4.0 Okay
Dec 26 2016
nobody home
Pros: Price
Cons: Payless uses other rental company employees to handle all the activities at Knoxville so there are no Payless folks to help with rental or the return
10.0 Excellent
Jan 25 2017
Awesome.
Pros: I booked incorrectly, it was my fault, and when I got there I needed the car and my time constraints were very important. They informed me that the car would probably not be ready for another hour since that's the way I booked it. They, van, said well let's see what else we can do and referred me to another agency that could get me the car right away. I was able to keep the same rate
Cons: I did not like how I booked wrong online. But that was probably my fault :-)
2.0 Mediocre
Feb 13 2017
Cancelled Car Reservation on Arrival
Cons: I was informed since my flight got in at 11am instead of 3p that I would be charged approx. $200 for the rental; which is RIDICULOUS!! I cancelled and rented from Thrifty instead for the same original price I was paying Payless.
Enterprise
enterprise
Car rental reviews:
Good (7.1, 18 reviews)
Car rental locations in Athens:
6 locations
Enterprise
Locations in Athens
12019 Kingston Pike
+1 865 288 7914
130 Cherry St Ste 2
+1 423 775 4775
2010 Airport Hotel Dr
8659709000
2010 Airport Hotel Dr
+1 865 342 1650
2901 Keith St Nw
+1 423 473 0181
610 Congress Pkwy N
+1 423 746 0076
  • 6.9
  • 7.3
  • 7.6
  • 6.9
  • 6.9
Recent reviews
6.0 Good
Mar 13 2017
Pros: felt ignored at counter when I picked up car. I can understand being short staffed but acknowledge me and tell me you are sorry I have to wait. not making eye contact does not help my patience. Expeience was better at drop off.
8.0 Excellent
Oct 25 2017
Pros: Ease of drop off of vehicle.
Cons: Only had 1/4 tank of gas when I picked up vehicle.
2.0 Mediocre
Oct 29 2017
Misleading! No enterprise counter at TYS!
Pros: I selected this rental because the price was extremely attractive, it only $11 per day.
Cons: My husband arrived at TYS only to be told that there was no enterprise counter at the airport. He then had to take a cab to the enterprise location which was some 20 minutes from the airport, resulting in a $30 fee. He also was charged a $50 drop off fee by enterprise for returning the car to the airport. The extra fees ended up totaling more than the car rental itself!
9.6 Excellent
Sep 12 2016
Pros: Friendly staff. Rented a full size car that wasn't available and upgraded at no charge to a suv.
Cons: Initial pick up was slow due to one counter representative that was busy with another customer on the phone.
8.0 Excellent
Oct 11 2016
Pros: Friendly and explain things well, including how to open the gas cap! Front desk clerk was very pleasant. Nice to have a car that had few miles and not smelly!
Cons: The car was so, so clean. Difficult to see out windows since they were filmy inside -- very important for the windows to have good vision!
6.4 Good
Oct 20 2016
Pros: Clean comfortable car
Cons: no CD player.
5.6 Okay
Oct 26 2016
Voucher was denied
Cons: voucher was denied because it was not presented at time of rental. Terms were in teeny-tiny print.
6.0 Good
Nov 5 2016
Cons: We were not given a receipt when we returned the car at the airport.
10.0 Excellent
Nov 9 2016
Pros: All customer service people were friendly, polite and efficient. Pick up and drop off was hassle free. Received free upgrade, car was very clean.
2.0 Mediocre
Jan 7 2017
Absolely TERRIBLE
Pros: I reserved a car online ..speaking to a live person mind you...,perfect time to tell me you don't except debit cards!!!! I arrived tired...to visit my sick aging Dad...to be told oh sorry no debit cards no cash....stuck an hour 1/2 away from my destination... was told it's in the fine print!!!! Really, how F ING hard is it to tell people that up front instead of leaving people stranded????? There was more to this story that I'll share on Facebook and your website as review ...that was just as shocking to me. I will say ThANK YOU to UBER who saved the day!!
Hertz
hertz
Car rental reviews:
Good (6.8, 16 reviews)
Car rental locations in Athens:
1 location
Hertz
Locations in Athens
710 S Lee Hwy
+1 423 339 5066
  • 7.0
  • 7.0
  • 7.0
  • 6.0
  • 7.0
Recent reviews
10.0 Excellent
Feb 15 2017
Pros: Good and Kind atention
3.6 Mediocre
Jun 1 2017
Pros: MPG on trip was good
Cons: Car had almost 30,000 miles on it and showed signs of no maintenance or care. Smelled randomly of burnt oil in the car so I had to constantly stop and keep a check on engine oil. Had a rattle inside rear door that started getting louder from 45mph up. Took over an hour to pick up car and took almost the same time dropping it off so I could inform them of the issues. this was my first attempt at using another rental company other than enterprise and was frustrating to say the least. I have never had to take more then 15 minutes at their locations to have the car and be on the road. I have also never had an issue with one of their cars mechanicals noting most of their cars are under 15,000 miles and seemed to be washed and vacuumed much better. Car did not break down or require any maintenance on the road however I did have to keep a constant eye on oil etc to make sure there wasnt an issue going on. I informed them when I dropped off the car that it shouldnt go back out until being checked out and what the issues where and they did not seem suprised or concerned and simply knocked off my upgrade price of $30 for a 8 day rental.
Thrifty
thrifty
Car rental reviews:
Mediocre (2.0, 2 reviews)
Car rental locations in Athens:
1 location
Thrifty
Locations in Athens
2055 Alcoa Hwy
+1 865 342 3250
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.0 Mediocre
Sep 27 2016
They doubled the price.
Pros: Nothing. Didn't get the car.
Cons: Despite calling and ensuring I could have the reservation in my friend's name - the car was for her, it didn't happen. They doubled the price when we got there.
Budget
budget
Car rental locations in Athens:
1 location
Budget
Locations in Athens
1320 South Roane Street
865-882-2818
37 travelers who rented a car in Athens gave the car agency they used an average rating of 6.0

Car Rental Locations in Athens

Athens