Pros: felt ignored at counter when I picked up car. I can understand being short staffed but acknowledge me and tell me you are sorry I have to wait. not making eye contact does not help my patience. Expeience was better at drop off.
Sep 12 2016
Pros: Friendly staff. Rented a full size car that wasn't available and upgraded at no charge to a suv.
Cons: Initial pick up was slow due to one counter representative that was busy with another customer on the phone.
Oct 11 2016
Pros: Friendly and explain things well, including how to open the gas cap! Front desk clerk was very pleasant. Nice to have a car that had few miles and not smelly!
Cons: The car was so, so clean. Difficult to see out windows since they were filmy inside -- very important for the windows to have good vision!
Oct 20 2016
Pros: Clean comfortable car
Cons: no CD player.
Oct 26 2016
Voucher was denied
Cons: voucher was denied because it was not presented at time of rental. Terms were in teeny-tiny print.
Nov 5 2016
Cons: We were not given a receipt when we returned the car at the airport.
Nov 9 2016
Pros: All customer service people were friendly, polite and efficient. Pick up and drop off was hassle free. Received free upgrade, car was very clean.
Jan 7 2017
Pros: I reserved a car online ..speaking to a live person mind you...,perfect time to tell me you don't except debit cards!!!! I arrived tired...to visit my sick aging Dad...to be told oh sorry no debit cards no cash....stuck an hour 1/2 away from my destination... was told it's in the fine print!!!! Really, how F ING hard is it to tell people that up front instead of leaving people stranded?????
There was more to this story that I'll share on Facebook and your website as review ...that was just as shocking to me. I will say ThANK YOU to UBER who saved the day!!
Mar 27 2017
Wonderful Grand Dodge Caravan
Pros: We used this vehicle to transport most of our daughter's belongings back to Utah. We were able to fit all her things in this "stow and go" van. The van handled extremely well on the 3 days of driving. The last day of driving I drove over Highway 40 from Denver to Salt Lake City. That is a drive with steep hills and sharp turns, and the packed vehicle was a pleasure to drive. Thank you!
Apr 8 2017
Pros: The return of the vehicle went without a hitch. Completed in less than 5 minutes.
Pros: Remarkable value for our needs!! Nice car too!!
Oct 18 2015
Cons: I would like to give no stars for every category but I have to give 1 apparently for the lowest score. Even 1 star is too generous in my book.
Dec 31 2015
Pros: It was excellent
Jan 4 2016
Pros: Was offered a nice car once we finally got one.
Cons: Service staff when picking up the car was nonchalant about the fact that they didn't have a car available for me at the time of my reservation. They said it could be about thirty minutes until they had more cars and didn't apologize. When we were given the go ahead to proceed to the garage where our car was, the gentleman who was doling out keys carried on a lengthy conversation with another gentleman and then said oh you can just go over to the car and leave. Thanks. We rented from Hertz earlier that week and had a much better experience. The person renting to me put me at ease by doing a walk around, checking to make sure my lights worked, helping me adjust my seat, etc.
Mar 27 2016
Short afternoon car rental
Pros: Ease of renting and returning the car. The car had good gas mileage and room for a compact.
Cons: Everything was fine
Dec 27 2016
I didn't end up renting from Budget.
Cons: After calling a week in advance about my age and car rental and them okaying everything I got to the rental desk and they wouldn't rent to me and had several issues with the attendant there. We ended up going with Hertz and loved it.
Mar 3 2017
Really Simple Actually
Pros: It was quick to check in, vehicle was ready and quick checking out. Don't know what more to ask for.
Jul 10 2017
Pros: The pickup and drop-off process was very easy at the Knoxville airport. The car was clean and ran very smoothly. We had no problems over a 9-day rental.
Cons: The Malibu has a ridiculously small fuel tank - I will be requesting other full-sized cars for future rentals.
Jul 27 2017
Cons: Didn't receive he car described in the rental agreement.
Cons: Car had almost 30,000 miles on it and showed signs of no maintenance or care. Smelled randomly of burnt oil in the car so I had to constantly stop and keep a check on engine oil. Had a rattle inside rear door that started getting louder from 45mph up. Took over an hour to pick up car and took almost the same time dropping it off so I could inform them of the issues.
this was my first attempt at using another rental company other than enterprise and was frustrating to say the least. I have never had to take more then 15 minutes at their locations to have the car and be on the road. I have also never had an issue with one of their cars mechanicals noting most of their cars are under 15,000 miles and seemed to be washed and vacuumed much better.
Car did not break down or require any maintenance on the road however I did have to keep a constant eye on oil etc to make sure there wasnt an issue going on. I informed them when I dropped off the car that it shouldnt go back out until being checked out and what the issues where and they did not seem suprised or concerned and simply knocked off my upgrade price of $30 for a 8 day rental.