Cons: call over there an said I could use credit card or debet drive all the way there an said sorry someone made a mistake that was bullsh--
Apr 10 2017
Cons: Horrible customer service
Apr 10 2017
Pros: Nothing worst experience ever!
Cons: Never got the car. Overbooked and misleading. Conditions were not as specified! Customer service was horrible. Need to restart the whole office! Will never use again! First time trying kayak and hertz. Usually use enterprise directly with no problems. Made us start late on our vacation and ended up having to pay double on a late notice reservation with another company! I will tell everyone about how horrible you both are!!!
Apr 21 2017
Ordered a full-size, but ended up with a midsize
Pros: The car was clean and I liked that I could park my own vehicle there while I rented the car
Cons: I had reserved a full-size car but they gave me a Nissan Altima. Since I drive a truck, all cars look small to me, so at first I thought maybe I was just imagining how small it was. But it truly was a midsize car. Just a 4 cylinder engine as well. It ended up working out, but I would like to get what I pay for since I paid extra for a full-size.
May 16 2017
Pros: Pick up was easy and drop off after hours convenient. Courteous employees.
Cons: Employees were pushy to get extras - fuel, insurance (3 levels). Car was clean on outside, but had crumbs under seats and in cupholders. The seats were standard and not comfortable to ride on, but there was a great deal on the van.
Jun 12 2017
Pros: Rip off
Cons: 13$ per person policy, we will never use your services ever again. Further more will tell everyone we know never use your services. Naomi.
Jun 15 2017
Had to fight with them for hours. They changed my husbands gold card
Cons: They stole my husbands gold card number and gave it to some one else that day. We wanted to pick the car up at the airport and it was changed to the Coliseum. The day before, he changed by phone back to the airport and they changed it again. Once at the airport they wouldn't help us. So my husband spent 1.5 hours on and off of the phone to get it corrected. Every time they said it was we still did't have a car. We proved the card number had been his number since 1998 and just the day of the rental they had given it to some one else. They would not change it back. We had to pay 44 dollars for a car to get the car and it took a huge chunk out of our day. They then told us we could return it to the airport with no extra charge, but the told us there would be and added fee. We had to fight that too.
Jun 28 2017
Pros: over all, excellent, the car was fine.
Cons: Now, since asked what I did not like, the guy behind the counter at Hertz. A not at all a pleasant person. I am a smoker, and had I been forewarned, he claims its posted every where that the cars are smoke free, I would not have smoked. Was charged, I think, too much. but I paid it non the less. . anyway, will never recommend them. I did see the no smoking sticker around the center of the windshield, on my way back from my trip.. You guys did a good job of getting me a good deal. Hertz, and their employee, however not so much.. I assume the guy must own the place. Have no problem paying a cleaning fee, just seems a bit much
Jul 18 2017
Didn't feel like a "valued customer."
Pros: Interior was clean.
After hours drop off was convenient.
Cons: Rented an intermediate car (Hertz's Class C) months in advance, starting at 12 noon, paid in advance. I arrived at 2:30 only to be told that because I wasn't there at noon I had to take a compact car. My trip was 1200 miles in mountains, which isn't fun in a compact.
Also, the car had adhesive on the doors and front window due to having just been transported to the facility. Can't you clean it off?
Aug 9 2017
Pros: Absolutely loved our little hatchback! Thinking something like that will be our next vehicle.
Cons: While booking please consider the customer request ,please do not give address when the customer aakes for airport location.please pop up a message saying it is bring booked at diffetent place
Apr 9 2017
Pros: The car was great on gas.
Cons: The employees were rude, windows were dirty on the inside of the car and the window wipers were bad. Mind you we drove through the mountains in the rain. Had to pull over because we couldn't see. And once I told the associate at drop off, I was blatantly ignored. Never will go there again.
19 travelers who rented a car in Auburn gave the car agency they used an average rating of 6.1