10.0
I like that pick up process of getting to choose which car I got and how easy it was to turn it back inReviewed Aug 10 2026
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2.0
We had to wait over two hours to pick up our car.Reviewed Aug 2 2026
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6.0
The pickup process was chaotic. It was written on my booking confirmation (after I completed pre-check in paperwork online) that I would go to the Fastbreak counter to get my car - this was not correct and I almost had to go back to the other check in counter that had a very long line. There was also a quarter tank of gas in the car and I had along trip ahead of me that night so having to stop for gas wasn’t ideal.Reviewed Jul 25 2026
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10.0
Fast and efficient serviceReviewed Jun 17 2026
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2.0
Not given what was reserved never use kayak againReviewed Apr 18 2026
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10.0
Easy and simple.Reviewed Apr 4 2026
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2.0
It must be specified online that airport locations do not take debit card payments. When one searches on the Internet it says it does and then they refute and refuse at the airport location. It made me waste a whole day despite me being diligentReviewed Feb 25 2026
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2.0
Budget refused to honor my rental of a small SUV, saying it was simply an economy class car and that it was kayaks fault for indicating the type of cars listed were small suvs. They told me they were “upgrading” me to a Toyota Corolla but it absolutely was a down grade and the car was as basic and underwhelming as they come. I asked to see the manager. I showed my small SUV reservation. He too said it was an economy class reservation and refused to answer whether they had my reserved type of suv in the lot. Also refused to give a different suv. He then with a straight face offered me a minivan. They were disparaging. They tried to upsell prepaid tolls and demanded to know who my insurance provider is when I declined additional coverage. It was the worst rental car experience I’ve had.Reviewed Feb 4 2026
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2.0
One of the worst places to pick up a car. Expect very few staff and hour long wait time.Reviewed Dec 23 2025
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10.0
Thé counter worker was very helpful.Reviewed Nov 30 2025
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10.0
I can't say enough good things about the Boston Seaport budget rental car agency. John was immensely patient and thorough with my Very Many questions! I originally booked them by mistake, I thought I was booking through the airport. But this branch was much cheaper, Flexible and responsive. Best experience I've ever had with a car agency!. Excellent customer service.Reviewed Oct 26 2025
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2.0
Spent an hour and a half in line, such a slow and inefficient process. Then wasted 10 more minutes on my time on top of that pushing rental car coverage down my throat after I said I had it through a third party, and was lied to about that coverage not being adequate.Reviewed Oct 26 2025
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